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DCH Paramus Honda

Paramus, NJ

4.9
5,042 Reviews
As the flagship store of the DCH Auto Group, the largest auto group in New Jersey, we have been at this location for over 30 years. We have been a Top Ten Volume Honda dealer in the USA for sales and service since 2004. We are proud recipients of the Honda President's Award and the J.D. Power's Dealer of Excellence award and rated A+ by the Better Business Bureau. Click on our website for information on inventory, price quotes, trade appraisals and financing pre-qualifications.
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120 NJ-4

Paramus, NJ

07652

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Showing 5,042 reviews

July 29, 2015

Long term relationship with Steve Chan Our experience with Steve Chan dates back to 2001 when he sold us a new Odyssey. Since then he has sold us a 2003 Pliot , a 2010 CRV and yesterday we More

by 5yrplan
Recommend Dealer
Yes
Employees Worked With
Steve Chan, Kelvin Rodriguez
Aug 06, 2015 -

DCH Paramus Honda responded

Thank you so much for this excellent review! We really appreciate hearing from you about your experiences with our dealership. Thank you for the kind words regarding Steve Chan, your continued patronage is greatly appreciated! Please let us know if there is ever any way that we can be of assistance to you in the future. Sincerely, Wael Yunes

July 26, 2015

Enjoyable comfortable Buying Experience I must say I felt like family at the DCH Paramus Honda dealership, I was welcomed and treated very well from coffee and other beverages to the outstan More

by SI guy91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kadir Karagoz
Aug 05, 2015 -

DCH Paramus Honda responded

Thank you for letting us know this valuable feedback about your recent visit to our dealership. I am so glad to hear that your experience was welcoming and that you were treated like family. Your kind words about our dealership and specifically Kadir are greatly appreciated! Thank you so much for coming to see us, and please let us know if there is any way that we can be of service to you in the future. Welcome to the Honda family :) Sincerely, Wael Yunes

July 24, 2015

Bob Katat is such a personable and knowledgeable sales representative. He's very professional and very easy going. That made the whole process go very smoothly More

by athenanmatt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Katat
Aug 06, 2015 -

DCH Paramus Honda responded

Thank you so much for this great review! We really appreciate hearing from you about your recent experience with our dealership. Thank you for your kind comments about Bob, and for coming to see us! Please let us know if there is ever any way that we can be of assistance to you in the future. Sincerely, Wael Yunes

July 23, 2015

Awesome Alex Bernabe was excellent !!! Alex Bernabe was very nice and made of feel at home. He was honest and took his time and showed us everything about the vehicle , but most important More

by Rocky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aug 06, 2015 -

DCH Paramus Honda responded

Thank you so much for this great review! We really appreciate hearing from you about your recent experience with our dealership. Thank you for the kind words about our staff, and for coming to see us! Please let us know if there is ever any way that we can assist you in the future. Sincerely, Wael Yunes

July 23, 2015

DCH Paramus Honda Had a very good experience buying my accord here. Maria my sales person was helpful and patient as I tried different models. The overall buying experi More

by mattbnj
Recommend Dealer
Yes
Employees Worked With
Aug 05, 2015 -

DCH Paramus Honda responded

Thank you so much for letting us know about your recent visit to our dealership. I am so happy to hear that your experience was a positive one. Thank you for coming to see us, and please let us know if there is any way that we can be of service to you in the future. Sincerely, Wael Yunes

July 23, 2015

wonderful experience I have purchased quite a few automobiles for our community and by far, this was the best experience I have had. My salesperson, Maria Alcantara, was More

by smacaa1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aug 06, 2015 -

DCH Paramus Honda responded

Thank you so much for this great review! We really appreciate hearing from you about your recent experience with our dealership. Thank you for the kind words about Maria, and for coming to see us! Please let us know if there is ever any way that we can assist you in the future. Sincerely, Wael Yunes

July 22, 2015

Excellent experience with all of the staff They gave me a great price on my first brand new car. They were very knowledgeable on every car in their inventory. I recommend Hamad the sales More

by Kevin Thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aug 05, 2015 -

DCH Paramus Honda responded

Thank you so much for letting us know about your recent visit to our dealership. I am so happy to hear that your experience was a great one. Thank you for coming to see us, and also for your recommendation and kind comments about Hamad. Please let us know if there is any way that we can ever be of service to you in the future. Congratulations on your first brand new car! Sincerely, Wael Yunes

July 21, 2015

Great customer service and price From the get go Will Pichardo was of great assistance through the process. I would like to especially recognize Alex Bernabe a senior sales consultant More

by Jonathan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
July 21, 2015

2015 Honda Fit purchase I went looking for a new car and I picked the 2015 Honda Fit. Stephen was very helpful and knowledgeable.. A great salesman. I would recommend anyone More

by Kaylacherise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Berkowitz
Aug 05, 2015 -

DCH Paramus Honda responded

Thank you so much for letting us know about your recent visit to our dealership. I am so happy to hear that your experience was a good one and that Stephen was able to help you find what you needed. Thank you for coming to see us, and please let us know if there is any way that we can be of service to you in the future. Sincerely, Wael Yunes

July 20, 2015

I will post this everywhere I can Everyone has the right to know how horrible of an experience I had here. This review is already on Yelp, and google. So, here I go. What a horrib More

by unhappynj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris S
Jul 20, 2015 -

DCH Paramus Honda responded

Thank you for taking the time to provide us with this valuable feedback regarding your recent experience with our dealership. I am truly sorry that your experience was less than satisfactory. Your comments and input are greatly appreciated, and I would really like the opportunity to discuss this matter with you in greater detail. Please call me at (201)368-0180 and hopefully we can try to make amends. Sincerely, Wael Yunes

Sep 21, 2015 -

DCH Paramus Honda responded

This is the letter I sent to customer shortly after receiving his feedback: Thanks for the feedback. I do not work in the service department but would like to answer your questions 1. The majority of dealers (other than high line makes) in NJ do not have rental vehicles. In fact, out of 40 Honda dealers in NY metro I am only aware of one, and they are a very small volume store. The issue is how many we would be required to have. We see close to 200 service customers per day. Can you imagine how many hundred's of loaners we would need. Where would we park those? We do have a free shuttle service though, and the longest hours in the area (6 AM to 9 PM weekdays and 7 AM to 5 PM on Sat) 2. There is no excuse for not answering your calls, however we have been experiencing overwhelming call volumes (4 times our usual amount) the past couple months due to Honda mailing recall notices to everyone in the area. 3. There is a scientific method for determining when new tires are recommended which uses a simple tool that measures how much tread is left. You can pick up this tool for yourself at any local parts store or borrow one from us. Please give me a call when you get a chance. I'd love to hear more of your side of the story. Thanks Jason Cohen Customer Relations

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