DCH Paramus Honda

DCH Paramus Honda – Winner of the 2016 Worst Possible Experi Congratulations to all the DCH staff for managing to completely bungle a simple used car transaction so badly they earned a negative review. I don’t o Congratulations to all the DCH staff for managing to completely bungle a simple used car transaction so badly they earned a negative review. I don’t often leave negative reviews because venting online after a bad experience isn’t terribly useful but my recent experience with DCH is bad enough to warrant an exception. My wife and I live in Connecticut and were looking for a used Suburban for our family. We happened to find one we liked at DCH (90 miles away) so we scheduled an appointment for 10am on a Saturday in November and headed down. I should note that we were trading in our car but planned to pay cash for the Suburban so it was simply a matter of selling us the car, settling on a trade-in value and signing papers. My wife and I (who is pregnant) sat for many hours while seemingly nothing was happening and we were handled by a very sweet but brand new sales rep who was not yet able to fly on his own. After a long day of trying to give them 24K in cash we managed to get them to agree to create the paperwork we needed to sign and left around 4pm. Yes, it took 6 hours in the dealership to finally buy a car in cash. If that was all that happened you wouldn’t be reading this, I promise. A week later I received a call from the sales rep who told me they had forgotten to put the car through emissions testing and that I needed to handle that for them. I asked them to pay the fee which is nominal but in principle I now have to do something they forgot to do so it seemed fair. They refused. They said without performing the test they could not register my car so I agreed and sent them proof of the truck passing its inspection. I was told by one of the sales managers my registration would be processed quickly and the DMV would send it to my home. This was in early December. Since it’s now January and I still hadn’t received my registration I called DCH to ask about it and I was told they not only never mailed it to me but had now lost it and were not sure where it was. I asked for them to follow up with me as the police often prefer to have proof of registration inside of a car rather than lost in a dealership but they never called back. So I reached out to the same sales manager who told me the DMV would mail it me directly but he’s not bothered to answer my email. In the end I just paid another fee to get a duplicate copy of my registration as I’m not sure if DCH will ever be able to manage the impossibly difficult task of finding a piece of paper. So thank you, DCH for giving me an epically bad experience which I’ll have fun retelling my friends when comparing stories on our worst car-buying experiences. I’m pretty sure you’ll win every time. More

Ended up buying !!! Initially we went there with the thoughts of buying but we were going to check out other dealerships afterwards. We looked through a couple Pilots an Initially we went there with the thoughts of buying but we were going to check out other dealerships afterwards. We looked through a couple Pilots and after the negotiation process we ended up getting very close to the price we wanted. We bought our first car! We even got HondaCare. It was great working with Mr. Sean Boyd ... Stress free experience !!! More

Very satisfying Hamad was very good,knowledgeable, congenial and most of all made our experience very comfortable. Answered all my questions always being positive. I' Hamad was very good,knowledgeable, congenial and most of all made our experience very comfortable. Answered all my questions always being positive. I'm want to thank Hamad and Paramus Honda for having such great representatives. More

Team work, working at Paramus DCH Honda Mat and his team were key in my experience at Paramus Honda, resulting in a successful day. Each one of these people played a part. Thank you all Mat and his team were key in my experience at Paramus Honda, resulting in a successful day. Each one of these people played a part. Thank you all More

Returning Customer My husband and I leased a CRV a few years ago from Dee Mustafa. We found him to be very informative and genuine. That lease is up shortly so of cou My husband and I leased a CRV a few years ago from Dee Mustafa. We found him to be very informative and genuine. That lease is up shortly so of course we returned to DCH and immediately asked to see Dee to make arrangements to lease our new vehicle. The showroom was extremely busy, but Dee spent a lot of time with us discussing our options. We leased another CRV and are very happy that we did. Dee is a very professional salesman and we highly recommend him. Joan and Dan D More

Great customer service Between my intuition and partners instinct we stop by Paramus Honda with a cautious mind set, to get monthly leasing quotes on a 2015 Honda civic and Between my intuition and partners instinct we stop by Paramus Honda with a cautious mind set, to get monthly leasing quotes on a 2015 Honda civic and compared them to the competition before making any commitment. We were pleasantly surprised and pleased with our sales rep, Wilmar Camacho, who was able to make our encounter painless and rewarding. Wilmar was able to summarize the dealership perspective , qualifications, and expections for first time leases. Wilmar was engaging, informative, and easy to follow along. Our new Honda was preped and delivered to us at home the next day. We were very pleased with the hospitality and perfessionalism of Wilmar Camacho. He gets our highest rating. Jeanette Barreto More

Great service Wilmer was a great sales rep really helpful with my new lease will deeffineatly be back. In anyone looking for a new car I highly recommend him. Wilmer was a great sales rep really helpful with my new lease will deeffineatly be back. In anyone looking for a new car I highly recommend him. More

Very Happy I was very happy with Alex he went through everything slowly so we can better understand everything. he gave us very good and affordable price , he I was very happy with Alex he went through everything slowly so we can better understand everything. he gave us very good and affordable price , he helped us out in a time of need when our car broke down. More

Overly Accommodating Experience John Delgado earned this 5-Star rating because he worked with my indecisiveness for over a month!! I met him in November and I didn't buy a car finall John Delgado earned this 5-Star rating because he worked with my indecisiveness for over a month!! I met him in November and I didn't buy a car finally until December! I kept changing my mind between Honda civics and Accords, Hybrid or regular, 2-door or 4-door. But John was always friendly with me, keeping an easgoing nature and having a sense of humor to ease my stress. Out of all the dealerships I dealt with this holiday season, no one has treated me better than John D. at Paramus. My credit was falling and these other dealers were raising my payments. Only here at DCH Paramus Honda was my credit NOT an issue. I cannot wait to come back here for car service soon!! I met so many of the other dealers as well. I was so surprised by how nice everybody was!! For buying a car, it was a surprisingly fun experience ! More

Great guy ever I have met.,,!!! :) I was upset of other dealers and the way of dealing with the customers. This guy is really honest. Straight forward. I got very good deal i have ever I was upset of other dealers and the way of dealing with the customers. This guy is really honest. Straight forward. I got very good deal i have ever experienced. Honestly speaking, u definitely can trust on them. Love the place. Come here and get a better deal for urself. And of course come to john, u will get a very convenient price. More