DCH Montclair Acura - Service Center

I had leased my 1997 Integra LS from Springfield Acura in Springfield, NJ and after 1 week I had my A/C unit fail. I returned to the service dept. to have it checked. They made me wait 4 hrs. And told me it Springfield, NJ and after 1 week I had my A/C unit fail. I returned to the service dept. to have it checked. They made me wait 4 hrs. And told me it would cost me $500.00. I asked about the warrantee & said it was NOT covered & threw me out by the collar & told me to not come back! I was inraged by this treatment after paying $20000.00 for the car. I called Acura customer care to explaine my problem with this dealer. They told me they know about them & cant do anything except send my to Montclair Acura, who was the best dealer they had. I took their suggestion and went to Montclair. When I stepped into the service dept door, a service writter greated me, told me they have everything ready for me to take a loaner car & the car will be fixed under warrantee & Don't worry about a thing we will call you when it is ready & enjoy the loaner. This was the kind of service I still get from Montclair Acura. I leased my 2nd Integra from Montclair acura and have been treated like part of the family. Many times they have gone out of their way to repair my car with little to no cost when able. I would never go to any other Acura dealer for my auto needs. I never saw an auto company that cares as much as this dealer! If I ever bought another car it will be from Montclair Acura. They treat their customers as they should and I recomend them with no doubt! They are truely the best car company & Kirk Quinones is service manager and has cared for my service needs with his team of service providers and will be the man to see! I still have my 2000 Integra and will keep it forever with the great service that Kirk peovides me. More

My family has owned a total of 4 Acuras. We've had 3 Legends and a 2005 MDX. Recently when i brought our 1995 Acura Legend to be serviced because i noticed the coolant level kept dropping, they said th Legends and a 2005 MDX. Recently when i brought our 1995 Acura Legend to be serviced because i noticed the coolant level kept dropping, they said the car's head gasket was bad, and because we had been driving it so long without replacing it the engine was 'beyond repair'. They said it would not be logical to buy a new engine, and they were offering $500 dollars if we left it to them. ARE THEY CRAZY?! It only had 89K and it was 12 years old. They said the only thing they could do with it was auction it off. xxxxxxxx. I brought it to a garage in Irvington and they changed the radiator cap and another obscure part and i'm still driving it today. While they were evaluating it the first time, a technician who was working on the car came out and asked me if i would sell it to him for $2000. the dealership is corrupt. They don't even have a nice waiting area, stick with Bridgewater even though it's far. I'm trying out Denville now for my '05 MDX, their next opening is in a week. More