DCH Montclair Acura - Service Center

I was at the service center for my 2007 MDX 2 days ago- Angela was the service rep I dealt with.My experience this time was great which has made me write this review. Angela Velez is good at what she do Angela was the service rep I dealt with.My experience this time was great which has made me write this review. Angela Velez is good at what she does,Very knowledgeable,Professional, knew what she was talking about and got my vehicle's problems fixed. Even ensured I was not to wait for long- got me a loaner too. I have owned this Pre-owned 2007 MDX for 3years and my experience at this dealer is only getting better. I have had friends who own BMW/Mercedes/Lexsus and have had horrible experiences to share all the time. People like Angela Velez / Christopher Park at the service center and Dealership's like DCH make the difference. Thank you Raghu Mariyappa More

Very knowledgeable and friendly staff makes you feel at home,purchase two cars here and would never shop no where else for sales or service thanks guys. home,purchase two cars here and would never shop no where else for sales or service thanks guys. More

Although the source of the information I am going to cite has either long since been forgotten, or perhaps, has never been known at all, I can recall once having heard that a customer, after having received has either long since been forgotten, or perhaps, has never been known at all, I can recall once having heard that a customer, after having received poor service from a sales or customer service representative, statistically speaking, is likely to share, or rather, “vent” his dilemma with as many as twenty-five people, as opposed to the satisfied customer, who, perhaps, may inform only one individual of a particular sales or customer service representative’s high caliber of service. Based on the lackluster, nonchalant service performed by the majority of sales and customer service representatives with whom I deal and have dealt for almost as long as I can remember, it appears as though mediocrity has become the acknowledged commonplace industry standard with which, unfortunately, I have had to acclimate myself. However, it is not often that one has the fortuitous opportunity to deal with consummate professionals such as Mr. Tim Broderick and Mr. Bob Small of DCH Montclair Acura. Concerned, caring, patient and extremely product knowledgeable are the first thoughts that come to mind when I think of the professional and congenial manner in which both Mr. Broderick and Mr. Small dealt with me upon my having brought my car in for service. They rendered straightforward and proper advice, and did not attempt to sell unwarranted service or repairs to me. In fact, my favorable dealings with Mr. Broderick and Mr. Small have left me with such an overall positive impression of DCH Montclair Acura, that aside from the wonderful quality I have come to recognize and expect from Acura products, they are one of the primary reasons why I would not only opt to purchase an Acura in preference to other automotive manufacturers’ products, but, specifically from DCH Montclair Acura. I would like to formally commend Mr. Broderick and Mr. Small for the efforts they expended on my behalf to ensure my total satisfaction as an Acura customer. The high quality of service that they have provided is the benchmark by which all others in the customer service sector should be judged. More

Everyone I worked with in the service department has been kind, thorough and patient. I know exactly what I can expect from the dealership and what I am (or may be) responsible for. Overall, the best custome kind, thorough and patient. I know exactly what I can expect from the dealership and what I am (or may be) responsible for. Overall, the best customer service I have experienced from the service dept of a car dealer. More

I bought my 1999 TL there brand new and over the years have paid extensively for service there because I expect a dealer to service the car correctly. Unfortunately, the bills have been high but the serv have paid extensively for service there because I expect a dealer to service the car correctly. Unfortunately, the bills have been high but the service quality has been poor. I brought the car there for brakes and paid almost $1000,00 only to find out that only the back brakes were done. A few years ago they replaced the transmission with a new one under warranty (although I had to pay $1000 labor) at around 106,000 miles. When I had the brakes done which was within the warranty period of the transmission, I asked that they check the transmission and they made no mention of it when i picked up the car or in the report. At 155,000 miles the transmission literally exploded. To repair it they asked that I pay $4,300!!! After a week of going back and forth all they would cover is 10% of the bill supposedly with Acura picking up another 10%. I will never EVER buy a car there again or recommend them. More