DCH Montclair Acura

We went through the normal procedure of settling on the final price of the car, met with finance and purchased the car. When we went to do the initial set up of the car and learn all of the controls; a w final price of the car, met with finance and purchased the car. When we went to do the initial set up of the car and learn all of the controls; a warning light came on about an air bag problem. The car was taken back into the service area to fix it. Then my sales person told me it was not an air bag problem but a safety issue with the driver seat belt not acting properly and that it would cause damage to the driver if it was not fixed. The dealer said they fixed this and I drove the car home. When we got the car home, we noticed several scratches on the car. These were not there on the initial examination of the car, and must have occurred when they worked on the seatbelt issue. I sent pictures to our sales person and the dealer said they would fix these and that we should bring it back in. The car was returned on January 2, 2020 to have the scratches fixed and it came back without the scratches being fixed. At this point, another service appointment was set up to send the car out to have the scratches fixed on January 7, 2020. On January 5, 2020 the car was sitting in our driveway and the head lights and the dashboard inside the car started flashing uncontrollably by themselves. I ran out to try to turn off the lights and I was unable to stop the head lights and dashboard from strobing / flashing. I could not start the car nor turn off the lights; it was completely unresponsive to the remote. Nothing could be done on my part to make the lights from flashing. This went on for 5 hours before the car finally lost all power. I texted and sent a video of all of this when it first started to my Acura sales representative. A call to the dealer at 2 in the afternoon with a video was sent to the salesman. We tried to jump the car on Monday however it would not take a jump. The dealer sent a tow truck to the house to pick up the car. This took close to 3 hours. It was agreed that they would work on the scratches and the electrical issue at the same time. They replaced the battery and said that was the issue. (no idea how a battery could cause a car to flash for 5 hours and not allow it to be turned on or off) but of course the battery died after this timeframe. They sent the car to a body shop to fix the scratches. The car was ready on Thursday the 9th for pick up. When I went in to pick up the car, the main scratch on the driver side rear door was still visible as well as new swirling scratches all over the entire top coat of the car. I left the car there at the dealer and again asked them to fix this, again. I went home in a loaner car. The loaner worked fine for a day. The second day (January 11) it died and I had to have it jumped. A neighbor saw it with lights flashing late at night, same electrical/battery issue. I didn’t use it after that and returned it to the dealer on Tuesday Jan 14 when they told me my newly purchased car was ready to be picked up. When I went to pick up the 2020 RDX Advanced, they said they used a special buffing compound to remove the swirl-marks out of the car. Most were removed but not all of them. They offered me 5 oil changes, 2 tire rotations and to pay for the interest on the loan for the days we have not been able to use the car. We left the car at the dealership. The manager from the dealership called and stated that this “battery” issue has happened in other cars, we should pick up our car without giving us an explanation as to what they have done to rectify the situation. Acura Corporate has not been responsive, a case worker was assigned, however he went out of the office with no message to us for the next 6 weeks. A second case worker was assigned however she also has not been responsive, and finally after a week returned our call and said she could not help us. I have no confidence in the safety integrity of the vehicle, 1. Seatbelt warning, 2. The electrical problem of 5 hours sitting in my driveway flashing where nothing could be done, What would happen if I was driving on a highway and I wouldn’t have control of the car. This is clearly a safety issue with this vehicle. 3. In addition the clear coat of the car is compromised and what should be a new car now looks like one that has been in an accident. I would like a new 2020 RDX Advanced in either Black or Gunmetal grey as well as compensation for my time, aggravation and not having a new vehicle which I have been paying for since December 31. I am a valued Honda Customer for most of my life, and still currently own 3 Honda’s. This is not an acceptable way to be treated by Acura/Honda. More

Excellent customer service, direct, honest with their customers. Work with you through the process. Sale representative worked a great deal and spent extra time to make sure we had it all done before clo customers. Work with you through the process. Sale representative worked a great deal and spent extra time to make sure we had it all done before closing store time. More

Fast and Friendly I purchased a car this past Saturday and it was a pleasurable experience. Robert was friendly and expedient. He went out of his way to be accommodat I purchased a car this past Saturday and it was a pleasurable experience. Robert was friendly and expedient. He went out of his way to be accommodating. Thanks for your help Robert! More

If it wasn’t for Paul Wong and Lora Moore i don’t think I would continue buying Acura’s. Keep up the great work and you have a customer for life here. would continue buying Acura’s. Keep up the great work and you have a customer for life here. More

My second Acura purchased with Robert. I had a great experience again. He was helpful and made everything go as quick as possible. Thanks for your professionalism. experience again. He was helpful and made everything go as quick as possible. Thanks for your professionalism. More

I had a great time leasing my new Acura tlx from DCH Montclair Acura. The team there is amazing and very helpful Paul, Tony and Lora worked together and really made sure I was happy with my TLX. Hamad i Montclair Acura. The team there is amazing and very helpful Paul, Tony and Lora worked together and really made sure I was happy with my TLX. Hamad is also amazing and fun in finance. More

Ion. S, provided excellent customer service. Although I’m currently just shopping around, he really took his time and answered all the questions I had about the CPO 2019 TLX. It’s because of his professional currently just shopping around, he really took his time and answered all the questions I had about the CPO 2019 TLX. It’s because of his professionalism, and customer service that look forward to purchasing with him in the very near future. More

Great dealership both for sales and service.Purchased my Great dealership both for sales and service. Purchased my first Acura (TLX) here (DCH Montclair Acura) in 2015. When I wanted to go from Sedan to SUV Great dealership both for sales and service. Purchased my first Acura (TLX) here (DCH Montclair Acura) in 2015. When I wanted to go from Sedan to SUV in 2020, the logical move was to start with this dealership. Here are a few of my reasons. Purchasing the TLX here was a good experience. The car performed well and as promised. All servicing to the car has been done here. The service department seems to be very well run - at all levels - because my customer experience has always been smooth and pleasant. I am told what is needed and not pushed to go for unnecessary work. Acura provides a good product. Purchasing the RDX was also a smooth and pleasant experience with a knowledgeable Sales Advisor - Lora Moore - who was patient, listened to me and gave me the space and the time I needed to thoughtfully assess my needs and available options. She gave me no reason to shop elsewhere. As I had when buying my TLX, I had the pleasant opportunity once again to work with Business Manager Jaime Borja who both educates the consumer and, as much as possible, simplifies the trade-in and purchase process. Jaime was not a stranger to work with this time. Along with working with him on me earlier purchase, we would also often bump into each other over the years when I would come in to have my car serviced. Lora and Jaime worked hard and succeeded in making my trade-in and new car purchase process as smooth and stressless as possible - providing me with a good vehicle I am pleased with, at a price that worked well for me. Acura is a company that makes good products. DCH MONTCLAIR ACURA Sales and Service has a warm and knowledgeable staff and comfortable showroom - which together, create a good customer experience. More

Paul was instrumental in my decision to purchase my vehicle. He was attentive, informative, and dedicated to providing with the best service possible. I was happy to purchase from them, and would do so vehicle. He was attentive, informative, and dedicated to providing with the best service possible. I was happy to purchase from them, and would do so again in the future. More

Son's first car Open and honest about the car we were interested in. Allowed us to take the car to a local mechanic to have it inspected. Negotiated a great price t Open and honest about the car we were interested in. Allowed us to take the car to a local mechanic to have it inspected. Negotiated a great price to make the deal happen. No hassle.. More