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DCH Montclair Acura

Verona, NJ

4.7
2,570 Reviews
Welcome to DCH Montclair Acura in Verona, New Jersey…New Jersey's #1 Volume Acura Dealer.* We have an large selection of New Acura and Certified Pre-Owned Acura Vehicles as well as many other brands. Please search our entire Inventory to find the perfect vehicle for you. Our Acura Service Department is committed to providing you with superior customer service, and we also have an outstanding Acura Parts Department to help you find Quality Acura Parts in the Verona Area. No matter if you’re driving from NYC or any of the Northern New Jersey suburbs you’re sure to find the Acura of your dreams at DCH Montclair Acura where we are Delivering Customer Happiness Everyday! *#1 Volume ranking based on 2015, 2016 & 2017 New Acura Sales by AHM.
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100 Bloomfield Ave.

Verona, NJ

07044

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Showing 2,570 reviews

July 03, 2012

We had a very good experience working with Colleen, Mark and Paul. We landed with them through the internet and they gave us an extremely competitive price and were ready to deliver the vehicle ASAP. Mark w More

by rohinip
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Rohini Penumudi
July 03, 2012

This was the second lease deal Jose handled for me. He has a pleasant personality and was willing to do what was necessary to get me the deal I was looking for. He made the process a painless one and was More

by tmuldoon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jose Lardizabal
June 08, 2012

Mark Gershman gave us outstanding service and would recommend Mark and the DCH Montclair Acura dealership in Verona, NJ to anyone. I got the best price possible and incredible service. The whole dealer More

by abhagwat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
June 04, 2012

We started off looking around but the price and service was so good, we just bought a new TSX. Quite frankly, this has to be the most painless auto buying experience I've ever had, it's almost funny to say More

by kaw6gt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Gershman
May 28, 2012

Mark did an outstanding job helping us with our purchase of an RDX. He did not pressure us, got us a great price, and spent a lot of time reviewing the car's features with us after our purchase. It was no h More

by Jenniferglick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Gershman
May 26, 2012

I have purchased and leased two Acura TLs and two RLs from Walter Goldman. I find Walter to be extremely helpful, knowledgeable and he is able to help me complete the transaction with total professional More

by ggoodman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Walter Goldman
May 14, 2012

Jose made our visit to Acura a painless one. He is a great person and I would recommend him to anyone. This is the second vehicle ive purchased from him and i am looking forward to purchasing an NSX fro More

by esantpa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Lardizabal
May 18, 2012 -

DCH Montclair Acura responded

First off, congratulations on your new Acura and thank you for placing your confidence with DCH Montclair Acura. We look forward to serving you for many more years to come. Enjoy this beautiful weekend. P.S. we must let Jose know to get you on the NSX preview list :) ... Did you see the Avengers movie yet?

May 14, 2012

I have leased 6 vehicles from DCH Acura and 7 Acuras total, including my most recent lease of a 2013 RDX AWD. I also have a 2011 TL w/tech package. The only time I leasd a vehicle from a different Acura More

by jamesacap
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Gershman
May 03, 2012

Had a great experience leasing my Acura with Paul Eng, Colleen Amir, and the sales manager. However, that's where the relationship ends. I called in a few weeks ago because my battery had died 4 times on More

by bernardNJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul Eng
May 18, 2012 -

DCH Montclair Acura responded

We are sorry and regret the inconvenience you were caused, however, we are bound by certain constraints for loaners. Regrettably, to meet manufacturer requirements, we are unable to loan vehicles to anyone under the age of 25 years. Due to the limited number of available loaners, we needed to change our loaner policy to accommodate customers with service repairs in excess of three hours to allow for more availability when more critical issues arise. To accommodate other customers, we offer complimentary shuttle service and local drop-off and pick-up to help ease the inconvenience during those shorter wait times. I agree that changes in dealership personnel can sometimes result in policy inconsistencies, however be assured these situations are corrected immediately as we learn of them. The DCH Montclair Acura team commits wholeheartedly to providing customers with hassle-free service.

Jun 16, 2012 -

bernardNJ responded

That is the response to my complaint? In my opinion, that's a terrible policy as there are MANY people in the 20's age segment who purchase luxury cars. Why should they have to pay for the luxury price tag and not recieve the same service? As you know, even the younger ones will be purchasing from your dealerships and my son already has a sour taste in his mouth about the Acura brand. I have been doing all servicing through Ramsey Acura who provides loaner cars for me, my wife, and 20 year old son without hassle. Nobody at the service department apologized or offered to reimburse him for the 30 min drive and the tolls we used to pay to get there. Not only was he frustrated, but I was too because the policy is nowhere on the website (from what I've seen) and nobody over the phone tells you these things until it's too late.

May 02, 2012

This dealership is unethical, immoral, and unprofessional. They pulled a bait and switch on us! They took a deposit over the phone after agreeing to a price, we spent over 5 hours there afte More

by baitandswitch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : Frank, Harry, Tony, and Marie
May 18, 2012 -

DCH Montclair Acura responded

It is our goal at DCH Montclair Acura to provide customers with a hassle-free and convenient buying experience. DCH Montclair Acura regularly sells to customers in neighboring states. In cases where we sell to customers in states a far distance from our dealership, it is necessary to ensure that all of the registration and tax documentation is complete prior to delivery of the car. Regrettably your case took much longer than anticipated with the financial contract. Extra care and time was necessary to ensure you returned home with a flawless transaction and complete registration documents, unfortunately we must have miscommunicated what needed to be done on our end to complete this transaction. I regret if any portion of your transaction was unclear, but my staff was advised to work diligently at ensuring your registration and tax documents were completed accurately, and without error. I understand your feeling of cynicism and hope for the opportunity to clear things with you. I am thankful that you were referred to us by one of our valued customers. We had a tight deadline to complete the transaction and file the necessary out-of-state documents prior to the manufacturer month end incentive expiration. Regrettably we were not able to complete the transaction before the manufacturer’s incentive program expired.

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