DCH Montclair Acura | Page 245

Anyone that thinks going to the dealership is a pain or a hassle needs to come here. The staff is great and so is the service. We dealt with Jose who took good care of us. He was really informative and ea hassle needs to come here. The staff is great and so is the service. We dealt with Jose who took good care of us. He was really informative and easy going. We never felt pressured to buy and left with a brand new MDX. It was actually a pleasure to deal with him and the rest of the DCH staff. More

Although the source of the information I am going to cite has either long since been forgotten, or perhaps, has never been known at all, I can recall once having heard that a customer, after having received has either long since been forgotten, or perhaps, has never been known at all, I can recall once having heard that a customer, after having received poor service from a sales or customer service representative, statistically speaking, is likely to share, or rather, “vent” his dilemma with as many as twenty-five people, as opposed to the satisfied customer, who, perhaps, may inform only one individual of a particular sales or customer service representative’s high caliber of service. Based on the lackluster, nonchalant service performed by the majority of sales and customer service representatives with whom I deal and have dealt for almost as long as I can remember, it appears as though mediocrity has become the acknowledged commonplace industry standard with which, unfortunately, I have had to acclimate myself. However, it is not often that one has the fortuitous opportunity to deal with consummate professionals such as Mr. Tim Broderick and Mr. Bob Small of DCH Montclair Acura. Concerned, caring, patient and extremely product knowledgeable are the first thoughts that come to mind when I think of the professional and congenial manner in which both Mr. Broderick and Mr. Small dealt with me upon my having brought my car in for service. They rendered straightforward and proper advice, and did not attempt to sell unwarranted service or repairs to me. In fact, my favorable dealings with Mr. Broderick and Mr. Small have left me with such an overall positive impression of DCH Montclair Acura, that aside from the wonderful quality I have come to recognize and expect from Acura products, they are one of the primary reasons why I would not only opt to purchase an Acura in preference to other automotive manufacturers’ products, but, specifically from DCH Montclair Acura. I would like to formally commend Mr. Broderick and Mr. Small for the efforts they expended on my behalf to ensure my total satisfaction as an Acura customer. The high quality of service that they have provided is the benchmark by which all others in the customer service sector should be judged. More

Sales representative was extremly knowledgeable when questions were asked. Although, I did not purchase a vehicle from the dealership, I would like to make it known that Jaime Borja was a professional questions were asked. Although, I did not purchase a vehicle from the dealership, I would like to make it known that Jaime Borja was a professional who make me feel comforatble and at ease. When I choose to make the purchase, he will be the only reason that I return to this dealership. More

Kurt was friendly and informative. He was truly helping in getting me into my first car. Stand up guy. Addressed all concerns I had to make sure I was comfortable. in getting me into my first car. Stand up guy. Addressed all concerns I had to make sure I was comfortable. More

It was a pleasure working with Walter Goldman and for that matter the entire team at DCH Montclair. This is my second RDX purchase at this dealership, where I always brought my 2007 for the past 5.5 year that matter the entire team at DCH Montclair. This is my second RDX purchase at this dealership, where I always brought my 2007 for the past 5.5 years for service, and I believe this experience was even better than the first. Walter brought a degree of professionalism to the exchange that I have never experienced before. I appreciated his quiet but helpful presentation. Of course he was very knowledgeable about the model which was significantly modified compared to the previous years. The entire process was flawless and the only doubt any buyer can have is: Was the price great? One never knows except I am comfortable with the fact that it was fair so who can ask for more? Thank you, Walter. Pleasure doing business with you! Sincerely, Dr. C PS: The vehicle is truly amazing. My son who owns a 2007 was also very impressed and my wife who considered my 2007 RDX a truck loves this generation! More

I received internet quote that was so good that I didn't have to negotiate further. Dealer gave me enough time to think on the price quoted and has extended the quote beyond number of days initially offered have to negotiate further. Dealer gave me enough time to think on the price quoted and has extended the quote beyond number of days initially offered. Saved me lot of time and pain on price negotiation. Everything was fair and straightforward, highly recommend this place if you are in market for Acura. More

sure I will recomend this dealer since I have a great experience from start to finish all the process was really smoth, I got agreat uservicefrom sales to credit and delivery experience from start to finish all the process was really smoth, I got agreat uservicefrom sales to credit and delivery More

I was in the market for a new car and finally decided on I was in the market for a new car and finally decided on the 2013 ilx. It was just a question of best price and overall comfort I felt at a dealersh I was in the market for a new car and finally decided on the 2013 ilx. It was just a question of best price and overall comfort I felt at a dealership. Jamie was very professional and thorough in his approach to my entire experience. Even though the car has only been on the market for a short time, he showed an excellent working knowledge of the car and was able to provde answers to all my questions. I received an excellent price on my trade-in and was satisfied they were providing me with good honest numbers. The purchase of the ilx went smoothly and was able to get into my new car within 48 hours of making the deal. I would highly recommend Jamie at DCH Acura as he not only knows the brand but has a passion for working with the customer and doing what's best for them. More

Very professional, no pressure, answered all my questions. Barry was very patient with me as I took a long time to make my decision. I love my truck and will recommend others to the Montclair Ac questions. Barry was very patient with me as I took a long time to make my decision. I love my truck and will recommend others to the Montclair Acura dealership. More

I traveled over 40 miles to do business with Montclair Acura,it was well worth it. Everone was very professtional,friendly and so helpful! It is very obvious that there is a great deal of training and e Acura,it was well worth it. Everone was very professtional,friendly and so helpful! It is very obvious that there is a great deal of training and emphasis on customer sevice. my leasing process went very smoothly and a great deal of time was spent by staff to insure I was familar with vechile. Thank You for a wonderful experience! Scott ,Paul & Ric you all were great! Well Done1 More