DCH Montclair Acura

Too big for your britches. This dealership is an absolutely disorganized disaster. I've bought 2 vehicles there and although their price was good and the salesman was excellen This dealership is an absolutely disorganized disaster. I've bought 2 vehicles there and although their price was good and the salesman was excellent, (Paul Wong), their service department should be avoided like the plague. Recently, the repaired a brand new TLX.... That had been in an accident. My insurance company paid them close to $6k months ago, yet they have refused to refund the $140. That they charged me for estimating the repairs that they PROMISED to refund and in addition, literally held one of my employees hostage by refusing to return the car to because she forgot to bring a credit card with her. What is even worse, is that they took almost 6 weeks to repair the car. (My car sat on there lot for 2 weeks untouched per my insurance company). Finally, they called me to tell me the repairs were complete, but they said that they wouldn't be able to release the car until they received a check from my insurance company. They were given a guarantee of payment and they still wouldn't release the car. When they were finally paid, I went to pick the car up. Guess what?!? When I got in the car, every single idiot/problem indicator light was on! Really?! The car is ready?! In addition, they installed the wrong grill on the car. (For a different Acura model). My experience with this dealer was absolutely disastrous. Was the person who test drove the vehicle blind?!?. So, I had to immediately return the car and they held onto it for another month. When I asked what the delay was in picking up the car (after 2 weeks), they told me that they ordered the wrong parts. (Again?!?!??). Since I've gotten the car back, I've called 5 or 6 times asking for the refund of $140., And they still have not returned the money to me. Avoid this dealer like the plague unless you like, disorganization, the run around and your time wasted. I should have spent a few more bucks and bought the BMW. Guess what? Service on their vehicles is free! (From the dealer that I had visited) DCH is a disaster. You can keep the $140., Expletive, expletive, expletive. It's a sin because there are some nice people that work for that dealership. Thank goodness they have Victor Rodriguez and Willie Soto working for them. They know what they are doing and are professional!!! More

Acura pre owned rdx purchase I was impressed by Hamid Alyssa and Robert. All made the experience at Montclair enjoyable and I appeciate their professionalism as well as the friend I was impressed by Hamid Alyssa and Robert. All made the experience at Montclair enjoyable and I appeciate their professionalism as well as the friendliness they displayed. They were all very knowledgable in their respective fields. More

Classy, friendly, and honest... What more can you ask for? The DCH Acura dealership had everything you would want from a dealership. The staff was classy, friendly, and quite honest throughout the process. G The DCH Acura dealership had everything you would want from a dealership. The staff was classy, friendly, and quite honest throughout the process. Great place. More

Great service from Lora Mooore Lora Moore is a very knowledgeable sales person. She provided great services and even made sure someone was following up with me when she was away for Lora Moore is a very knowledgeable sales person. She provided great services and even made sure someone was following up with me when she was away for vacation. She was very friendly and transparent. More

Poor service I purchased a vehicle that was not inspected (wasn't sure a car could be sold that way) & nobody advised & let me drive off the lot. Ordered regiatra I purchased a vehicle that was not inspected (wasn't sure a car could be sold that way) & nobody advised & let me drive off the lot. Ordered regiatration thru DCH and 5 weeks later i don't have it. Called many times w/ no resolution. So i have a car i can't drive because no inspection & resgistration, all DCH issues that they have yet to correct. Left 2 messages in the last 24hrs for Robert Westervelt, no call back......some sales manager he is. More

Great Service/ Assistance from Robert Colon I went to the dealership just to get info about MDX, but Robert being so knowledgeable was able to sell me a car. I needed a car but didn't think I wa I went to the dealership just to get info about MDX, but Robert being so knowledgeable was able to sell me a car. I needed a car but didn't think I was getting one the day I visited the dealership.Great Job Mr. Colon. More

Fast, friendly, first-rate service. Turned in a leased 2014 RDX and picked up a 2018. A few very productive emails ahead of my visit to agree on terms; total time at dealership was about Turned in a leased 2014 RDX and picked up a 2018. A few very productive emails ahead of my visit to agree on terms; total time at dealership was about an hour, turn-in was easy, new car was ready, and we were on our way. Great terms and great customer service. Totally satisfied with the experience; expect to use them again. More

Excellent experience Walter is the best car salesman I’ve ever dealt with. I highly recommend you go see him if you’re planning on buying a new car. Walter is the best car salesman I’ve ever dealt with. I highly recommend you go see him if you’re planning on buying a new car. More

A+ all around The entire staff is professional, courteous, knowledgeable and made sure I walked away with all my questions answered and a great deal! I shopped nume The entire staff is professional, courteous, knowledgeable and made sure I walked away with all my questions answered and a great deal! I shopped numerous dealerships and I got the best deal with the least amount of hassle from DCH Montclair Acura! Thanks Barry, Joe, Lora, Hamad and Edwin for a great experience!a More

Great used car buying experience Barry was extremely helpful, no pressure, and honest. He listened to my requests and didn't try to sell me on anything other than what I wanted,. Barry was extremely helpful, no pressure, and honest. He listened to my requests and didn't try to sell me on anything other than what I wanted,. More