DCH Montclair Acura

I have ben leasing cars from DCH Montclair Acura for twenty years and have always had a great experience. From sales, Walter Goodman has been my sales person for about the last 10 years, to service, DCH twenty years and have always had a great experience. From sales, Walter Goodman has been my sales person for about the last 10 years, to service, DCH has always been attentive and efficient. More

Walter was easy to work with and honestly the most thorough salesperson I have ever worked with. I’ve never had anyone explain all of the car’s functions with me and this was appreciated since I got thorough salesperson I have ever worked with. I’ve never had anyone explain all of the car’s functions with me and this was appreciated since I got the tech package. There’s a lot to know and he is very knowledgeable about the vehicle. Thanks Walter! More

Paul had excellent attention to detail, was very thorough and was patient and willing what needed to be done to close the deal. Great guy. Highly recommend. and was patient and willing what needed to be done to close the deal. Great guy. Highly recommend. More

I purchased a used 2019 tlx 5-2-22, and needed service on 5-3-22. In and out of service for the past 6+mon. Engine light on for more than 4 months. From needing break fluid to needing 2 catalytic converters. 5-3-22. In and out of service for the past 6+mon. Engine light on for more than 4 months. From needing break fluid to needing 2 catalytic converters. I made my 1st and 2nd payments on my loan, while my car was in service. AC didn't work for the whole extremely hot summer. Many wouldn't believe just how much I went through. All the while I'm being told it takes time to get out of contract. Six months later I was told that if I wanted out of my contract my down payment would not be refunded and I would walk away with nothing, or may even a balance on loan to be paid by me. Feeling frustrated and defeated I allowed them to do what little they can and finally stopped fighting. I HAD A HORRIBLE DISRESPECTFUL EXPERIENCE FOR 6+MONTHS!!!. P.S.The "response" from DCH is a JOKE. DCH is cool with making you feel like a FOOL for dealing with them.I've called 1-2 times a day everyday since DCH'S "response", not even one call back.. Steve Hodossy must be a computer generated mythical entity. DCH continues to be the most regrettable purchase I've EVER made. Thank you DCH AND NOW STEVE HODOSSY FOR THE CONTINUED DISRESPECT!!! DCH Montclair Acura (Owner) 2 weeks ago Hi Michelle, I regret to learn about the issues you have experienced with the used vehicle you purchased and understand your frustration. If you would give me the opportunity to address your concerns, I would appreciate it, thank you. Steve Hodossy ZsoltStevenHodossy@lithia.com Fixed Operations Director More

Excellent experience with Walter Goldman! It was a seamless purchase! Thank you again for your excellent service! It was a seamless purchase! Thank you again for your excellent service! More

This is the second vehicle I’ve brought home from DCH Acura, and I can’t thank them enough for their amazing service from start to finish. From sales with Walter, management with Nitin, and finance with Acura, and I can’t thank them enough for their amazing service from start to finish. From sales with Walter, management with Nitin, and finance with Vipin - nothing short of quality service! They met all my needs and got me in & out in my new vehicle so quick! The entire process was seamless and I was able to come home in a vehicle I love - don’t think twice about visiting this dealership! More

Bonnie and Al were the best duo I’ve ever met! Really fought hard to get me the best deal possible, all things considered. I would return time and time again as long as they are there! Really fought hard to get me the best deal possible, all things considered. I would return time and time again as long as they are there! More

Just looking turned into just bought! Bonnie was straight forward with us from beginning to end, kept the process moving with ease and stayed way past closing to ensure we got the best bu Bonnie was straight forward with us from beginning to end, kept the process moving with ease and stayed way past closing to ensure we got the best buying experience! Thank you Bonnie! More

Welcoming,Professional & attentive every employee i had an encounter with from the receptionist when i walked in til the end with Al Reci & Walter Goldman i appreciated all of the service i definitely chos an encounter with from the receptionist when i walked in til the end with Al Reci & Walter Goldman i appreciated all of the service i definitely chose the right choice going to this dealership. More

Had a relatively pleasant sales purchase however everything thereafter from this dealership is a 0! Couldn’t reach my sales, calls went answered and despite kindness was hung up on to avoid answerin everything thereafter from this dealership is a 0! Couldn’t reach my sales, calls went answered and despite kindness was hung up on to avoid answering questions. That was sales. Service wow! Another nightmare! No one calls, updated, multiple calls just for very basic information, have you seen or evaluated the repairs on a brand new vehicle with major technical issues and when it maybe ready 1 day 25 days whatever! But no one ever calls back or responds to messages other then Maureen, who takes the information and says expect a call back. Guess what never does. Avoid this dealership at all levels! More