DCH Montclair Acura

Nitin Bassi, the General Sales Manager, reached out to me immediately after posting my review/complaint regarding not receiving my plates and registration within the allotted period of time following the pur immediately after posting my review/complaint regarding not receiving my plates and registration within the allotted period of time following the purchase of a used vehicle at DCH Montclair Acura. Within a week's time, he had resolved the situation for me and got me my plates and registration, along with a reimbursement for the costs that I had accrued due to the delay. He was very professional and courteous while staying in contact with me on a daily basis to keep me updated on where we were in the process. Once the plates and registration were in his possession, he had them overnighted to me for next morning delivery. Thank you Nitin for your professionalism and the rapid response to my issue. More

Bonnie was an absolute pleasure to deal with while purchasing a 2023 MDX. The sales process was quick, straightforward and took much less time than I expected. I would highly recommended DCH Montclair purchasing a 2023 MDX. The sales process was quick, straightforward and took much less time than I expected. I would highly recommended DCH Montclair Acura and certainly ask for Bonnie! More

Dealership is great with a large selections of vehicles . Great service , no pressure and will work with you. Great service , no pressure and will work with you. More

DCH Acura of Verona has a FANTASTIC team except for two highly UNPROFESSIONAL and RUDE employees. I arrived there the other day under very strenuous circumstances and was being tended to by the AMAZING, Ma highly UNPROFESSIONAL and RUDE employees. I arrived there the other day under very strenuous circumstances and was being tended to by the AMAZING, Mauricio, Marie, Ashley, Valerie amd Manny. All their hard work and kindness was completely UNDONE by one of their mechanics who had it in his head that I worked for him. This person started barking orders at me while I was patiently waiting for my service to be finished. When I asked him to clarify the disaster that was coming out of his mouth, I was treated to the same disrespect. Once his manager came out, the song and dance began in earnest. His manager, Sean, would refuse to ñrovide me with his name, promised some sort of write up, etc... I have not seen any proof of reprimand, instead, all I have received is push back. I ALSO pre paid for services that are due and will now demand an immediate refund if these services are not rendered. If the dealership requires a refresher, since they seem to have forgotten, I will gladly provide receipt of payment. I have asked for an apology from this employee, I have received none. This person should not be working directly with customers, they obviously have zero customer service training. More

My husband and I just got another car from DCH with Walter's help. He made the process fast, easy, and hassle free. He is one of the reasons we have been coming back for many years. Will continue to Walter's help. He made the process fast, easy, and hassle free. He is one of the reasons we have been coming back for many years. Will continue to return as long as he is there. More

The employees are friendly and easy to work with. Got us out quickly. Will go back Got us out quickly. Will go back More

Great experience working with Walter Goldman, consummate professional. People are easy to work with and very knowledgeable. Everything transact it very smoothly and we will be coming back. professional. People are easy to work with and very knowledgeable. Everything transact it very smoothly and we will be coming back. More

Walter Goldman from DCH Montclair Acura has helped me again to purchase a vehicle. This is my 6th Acura I am buying from him for the last 16 years. I am a loyal customer for reason. Walter goes above a again to purchase a vehicle. This is my 6th Acura I am buying from him for the last 16 years. I am a loyal customer for reason. Walter goes above and beyond and makes your experience truly pleasant. I can always rely on good advise and honest opinion. I would highly recommend both Walter Goldman and the dealership for anyone shopping for a car. More

Walter was very patient with me as well as honest throughout the entire process. He truly took into consideration everything that I had to say and fought to get me the best deal. Thank you Walter! throughout the entire process. He truly took into consideration everything that I had to say and fought to get me the best deal. Thank you Walter! More

Everyone at the dealership was welcoming and accommodating. Everything was done in a timely fashion. This is my 3rd vehicle from DCH Montclair Acura and I will continue being a loyal customer. accommodating. Everything was done in a timely fashion. This is my 3rd vehicle from DCH Montclair Acura and I will continue being a loyal customer. More