DCH Kia of Temecula

BEST car buying experience I have EVER had! I drove from Oceanside to purchase a specific vehicle at Kia Temecula and I am so glad I did. Kia Carlsbad is much closer but my experiences there we I drove from Oceanside to purchase a specific vehicle at Kia Temecula and I am so glad I did. Kia Carlsbad is much closer but my experiences there were awful; long wait before apathetic and impatient sales people grudgingly came over to help me. They did not seem to care about making a sale and instead made me feel like they were doing me a favor, ugh. Total opposite experience at Kia Temecula, I cannot recommend them enough! Sergio and Eddie are so personable, we actually had fun during the process, the last thing I expected haha. They were also super patient and helpful - I did not have a trade-in and I had major issues with transferring enough funds to credit cards for my $15k down payment since it was Sunday, but they made it work! 😊 I’ve been looking at the Telluride for 4 years, this is my retirement vehicle and the first car I’ve purchased since 2005, I was actually dreading the arduous process of car buying but Sergio and Eddie made it awesome. I LOVE it more every time I drive it and I am really glad I chose this dealership!! More

Pleased with sales team and my vehicle. Dealership was understaffed over the Labor Day weekend, which resulted in a 90-minute wait to complete paperwork with the finance department. Dealership was understaffed over the Labor Day weekend, which resulted in a 90-minute wait to complete paperwork with the finance department. More

Simply exceptional, Superlative customer service efficient and professional staff Christopher was courteous and thorough service done well within time standards allowed. efficient and professional staff Christopher was courteous and thorough service done well within time standards allowed. More

Really professional all the time on my service I’m considering buy another Kia in the future considering buy another Kia in the future More

The customer service team was great when I dropped my car in for a recall issue. in for a recall issue. More

This was hands down the best experience I've had at a car dealership. The young man who helped me was very friendly and the service was done quickly and efficiently. I was surprised and very happy! dealership. The young man who helped me was very friendly and the service was done quickly and efficiently. I was surprised and very happy! More

The facility was clean in appearance and the staff were very helpful. I am very pleased with my purchase. very helpful. I am very pleased with my purchase. More

Excellent customer service and the service representatives are very knowledgeable. They go out of their way to make sure they explain everything in detail and do all that they can to ensure th representatives are very knowledgeable. They go out of their way to make sure they explain everything in detail and do all that they can to ensure that your car receives the best service possible. Also the customer Lounge is extremely neat clean and offers amenities while you wait More

In March 2016, I purchased a Kia Soul from DCH Kia of Temecula for my father. This was his first new car, and he was immensely proud of it. As seniors, my parents found the vehicle easy to enter and exit Temecula for my father. This was his first new car, and he was immensely proud of it. As seniors, my parents found the vehicle easy to enter and exit, making it the perfect choice for them. My dad drove this car everywhere, always praising its quality. All maintenance was performed at DCH Kia in Temecula, and when my parents moved to Orange County, they continued to follow the recommended service schedule. Several recalls were promptly addressed by the dealership. I chose this car with the assurance provided by Kia's 10-year, 100,000-mile powertrain warranty. In early May 2024, the car passed its smog check with flying colors, having only 58,000 miles on the odometer. However, in June 2024, while picking up relatives at the airport, the Kia Soul suddenly lost all power and emitted a gasoline and oil smell from the engine. The car wouldn't go faster than 5 miles per hour, and I had to have it towed back to DCH Kia in Temecula at a cost of $300. After a weekend, the service advisor, Mr. Christopher Koontz, informed me that the catalytic converter was faulty. This diagnosis was perplexing, given that the car had recently passed its smog check. Additionally, I noticed the engine had been burning oil and there was a gasoline smell on the oil dipstick. Despite these issues, Mr. Koontz stated that replacing the catalytic converter would cost $2,900, and I had already paid $300 for the diagnosis. I contacted Kia corporate in Irvine, California, but they refused to honor the 10-year, 100,000-mile powertrain warranty. Enclosed are pictures and videos showing rows of vehicles with blown engines at the dealership, indicating a widespread problem with Kia's GDI engines. I strongly advise against purchasing a vehicle from DCH Kia in Temecula, and I regret recommending this dealership to friends and family. Kia and Hyundai do not stand by their products, and now my elderly parents are without their beloved car. More

Absolutely the worst. From buying, to parts to service. Very shady. They charged me twice for work that was never preformed. Avoid . From buying, to parts to service. Very shady. They charged me twice for work that was never preformed. Avoid . More