Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,191 Reviews of DCH Kay Honda - Service Center
Sort by
December 15, 2012
I recentley posted a bad review on this dealership because i felt i was treated unfairly over a new car purchase that had some minor problems. The car was in the shop for a minor scratch and a rattle because i felt i was treated unfairly over a new car purchase that had some minor problems. The car was in the shop for a minor scratch and a rattle sound on one of the doors. The car was in the shop for 6 days and i was not happy about it. I spoke to Greg Holloway who is the Manager of the dealership, he looked into the matter and made sure my car was fixed and given back to me as fast as possible. He also put me in contact with a Steve Breeden who is the service manager. Steve really knows how to treat customers , the man is aces !! I wont go into details but Kay Honda went out of there way to make me happy and giving me the customer service i wanted. I thank Greg and Steve again and would highly RECOMMEND THIS DEALERSHIP. Michael Tirado More
by Septmike
Employees Worked With
Steve Breeden and Greg Holloway
October 11, 2012
Purchased my 2010 Honda Accord 2 weeks ago. The overall experience was pretty good. Brought my car in today for service. I had an appointment for 300 and did not get out until 600. Unacceptable. All I need experience was pretty good. Brought my car in today for service. I had an appointment for 300 and did not get out until 600. Unacceptable. All I needed was to have my tire pressure light turned off and have my key remote fixed. I guess I would still be there if the car had to have actual work done!! Just a follow up on the previous review. I was called the following day by the general manager of Kay Honda. He kept in contact with me and looked into the problem I had at the service center. He was very accommodating and understanding and took my complaints very seriously. Thank you Greg Holway for stepping up. I would like to revoke my review and I will be sending my son in to purchase a car in the very near future. More
by bitsy530
Employees Worked With
greg holway
July 05, 2012
I wanted Honda for a long time went several dealers before going this one . Found car I wanted was happy that it had warranty still on it and it was marked down but 10 days later I am visiting dealer before going this one . Found car I wanted was happy that it had warranty still on it and it was marked down but 10 days later I am visiting dealer service department for first time to find out I'm in very hot room for 2 and half hours when this car should have been check before i got it . took for ever and it was not pleasant experience I know takes time correct problem but I shouldn't have been there to start with so soon. .would not recommend you to anyone . Hopefully it's fix. Who knows? Sales person Arthur smith was great. And max brodbeck too . On them two great guys. Service was not happy. And I thought we be doing business forever.I don't think so .Disappointed. More
by Vegas chick
Employees Worked With
Arthur smith. Max brodbeck. Glen Carr
December 29, 2011
On 12/7, I brought our 1998 accord in for service. The vehicle was beginning to over heat. The $89.95 fee to "check and advise" was reasonable. The quote for service needed and labor was just over $1,200. vehicle was beginning to over heat. The $89.95 fee to "check and advise" was reasonable. The quote for service needed and labor was just over $1,200.00. We were told the tech found small cracks and leaking around the radiator seam; after market radiator $372.00. Next, the tech did see the water pump leaking and recommended replacement. We were quoted $595.95 for a water pump with a timing belt package. We mentioned the timing belt was recently replace so a quote for the pump replacement only was $445.60, which included a 10% labor reduction. We declined all work, paid the $89.95 fee and headed for a second opinion. We discribed the same problems to a local thirty year old service center and they inspected the vehicle for free. They performed an acid test to check for leaks and did find the radiator had leaks on the seams. No leaks were found on the water pumd. The timing belt was fine too. They did find one of the two radiator fan assembly (necessary for the ciculation of the coolant) frozen which was not diagnoiced by Kay Service. The total cost of the service including the labor was $750.00. I would by a car from Kay if the price was right, but as soon as it was off warrantee they would not see the car again. My ratings for the total experiance was "Bad". Oh, I was also told all service techs start their day at 1:30pm; never heard anything like that before. More
by Rousseau
Employees Worked With
Dave
June 11, 2010
DCH Kay honda has now been my purchase point for 2 Hondas in the past four years. We purchased a brand new 2006 Honda CRV four years ago and i recently purchased a 2006 Honda Civic in May 2010. I believ in the past four years. We purchased a brand new 2006 Honda CRV four years ago and i recently purchased a 2006 Honda Civic in May 2010. I believe that my most recent purchase from DCH Kay Honda fully convinced me and the rest of my family that Pete Salazar was the epitome of a great salesman that goes out of his way to give the customer the best treatment possible when you visit him in Eatontown. The Honda certification of our 2006 Honda Civic and the whole process from initial contact with Pete till pick up and final signing of paperwork was handled in the best manner possible of any Honda dealership in New Jersey. I will always keep him and DCH Kay Honda in mind on the purchase of our next Honda or if we know of any of our friends & family who are wishing to buy a Honda we will direct them to Pete salazar in eatontown, New Jersey! Thanks for a wonderful auto buying experience DCH KAY Honda !!! You are the best !! Best Regards- Rich Bernaudo & Family More
by rbernaudo
Employees Worked With
Pete Salazar
March 06, 2010
My overall experience was very pleasant. Everyone at this dealership is professional, friendly and helpful. I had one little glitch with a remote starter I had put in when I purchased my Accord but Steve was dealership is professional, friendly and helpful. I had one little glitch with a remote starter I had put in when I purchased my Accord but Steve was on it and quickly had the 3rd party back to resolve the problem. I love my Accord and my new remote starter! More
by solarblu62
Employees Worked With
Chuck-sales, Steve-Service Manager
June 15, 2009
We have lease 3 cars and purchased one through Marty . He is always a pleasure to deal with and always acts in our best interest without any pressure. We had some damage to the old car and he was also hel He is always a pleasure to deal with and always acts in our best interest without any pressure. We had some damage to the old car and he was also helpful to us in getting that resolved. He made what sometimes can be a painful experience very easy. More
by schneide
Employees Worked With
marty Wolf
April 20, 2009
Dave was very laid back and easy-going. He made I was comfortable with my decision (Accord vs. CR-V) and let me drive both. He also worked hard to get me a great deal and a payment I could live with. I comfortable with my decision (Accord vs. CR-V) and let me drive both. He also worked hard to get me a great deal and a payment I could live with. I'm thrilled to be driving my new 2009 Accord EX-L with Navigation/Bluetooth! Thanks Dave!! More
by vallen625
Employees Worked With
David Radice
April 20, 2009
Excellent experience. Nice work by all involved. Staff and personal were friendly and very honest (especially when it came to finance). They were patient and thorough. I will recommend to all my friends t and personal were friendly and very honest (especially when it came to finance). They were patient and thorough. I will recommend to all my friends this particular dealership. Honda prodeuces a great product and keep up good work. More
by joeivmartin
Employees Worked With
Evelyn Wallis, Kris
September 07, 2008
Sorry for the delay.......I just wanted to add a few things about my experience at Kay Honda.......besides wonderful and quick, I was so impressed at the knowledge, service and honesty that Dave Giotta things about my experience at Kay Honda.......besides wonderful and quick, I was so impressed at the knowledge, service and honesty that Dave Giotta showed.......I have bought and leased a lot of cars from other dealerships and I honestly have to say that this was a pleasant experience and again quick....Also, Dave showed me how to "operate" all the bells and whistles in the car that no one else has ever taken the time too...........So hats off to Dave and Kay Honda Truly Judy Cancalosi More
by Judy C
Employees Worked With
David Giotta
