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1,191 Reviews of DCH Kay Honda - Service Center
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May 20, 2016
Paid for service, it was not done. I've been ignored since. Beware of the service department.. I have had two bad experiences here, one being very bad. I had my 2012 Civic here in February for a throttle body c Beware of the service department.. I have had two bad experiences here, one being very bad. I had my 2012 Civic here in February for a throttle body cleaning to resolve a bad driveability problem I was having. The service cost $129, which I paid and was told the service was completed. My receipt even claims in writing that the service was completed. When I left I noticed the issues I was experiencing continued so I believed my issue was something other than the throttle body. While I was troubleshooting further, I took a look at the throttle body and noticed it was *entirely* clogged with carbon buildup. It had never been cleaned or even touched by DCH Kay Honda. The throttle plate was 95+% blocked from carbon, which is the exact reason I took it to be cleaned at Honda. They never cleaned it, even though they charged me $129 for the service. I took pictures proving the work was not done and contacted DCH Kay Honda to ask for a refund. I was contacted by Ken Kallok who asked for the pictures and apologized. I sent the pictures and didn't hear any follow up for almost two weeks. I contacted DCH Kay again, only to be called by Ken Kallok a second time and was told I would be receiving a refund. It has again been almost two weeks with zero followup. No refund as promised, no further contact, nothing. This is the second bad experience I've had here, and it's sadly pathetic how this situation-- and I-- have been ignored. The first bad experience I had was a technician installing the cabin air filter upside down after a multi-point inspection. This could have easily caused debris to get sent up into my fans. No biggie, I noticed it and fixed it. I had the throttle body cleaned at another shop and guess what...? All of my issues are now completely gone. If DCH Kay had done what they were paid to do, this experience would have been so much more positive. Because I have not been contacted or refunded, and virtually ignored, I now will be pursuing this in small claims court and will never step foot into DCH Kay Honda again. I bought this Civic at DCH Kay and enjoyed my experience. However, unfortunately for them I am currently in the market for a new CR-V and it looks like this $129 issue just cost them a $28,000 sale.. one customer lost. Taking my business to Honda of Toms River for now on. Much better experience. More
by dpedroiaa
Employees Worked With
Ken Kallok
September 09, 2015
Service I've always been skeptical with servicing vehicles at car dealers however, DCH Kay Honda has changed my mind. My air conditioning was working intermit I've always been skeptical with servicing vehicles at car dealers however, DCH Kay Honda has changed my mind. My air conditioning was working intermittently and I read of a possible warranted compressor clutch failure. I expected other fees included with repair however, that was not the case. The car was ready for pick up that day at no charge. The staff was courteous and fully explained before and after pick up. I will continue buying and servicing our cars from DCH Kay Honda. Thanks! More
by Neil F.
Employees Worked With
Joe Butner
August 29, 2015
Easy, Quick, Friendly We have been to a few dealerships and this one was the best. Ron made our experience enjoyable and exciting. We recommend him for you. We have been to a few dealerships and this one was the best. Ron made our experience enjoyable and exciting. We recommend him for you. More
by kosinski1098
Employees Worked With
Ronald Marino
July 15, 2015
Not happy with service department!!!!!!! On July 9 I went to the DCH used car lot to look at a 2007 Honda Civic for my son. When I started the car to take it for a test drive the A/C was blow On July 9 I went to the DCH used car lot to look at a 2007 Honda Civic for my son. When I started the car to take it for a test drive the A/C was blowing extremely cold air, which I even made a comment to the sales rep about ( GOOD SELLING POINT ). I purchased the car that night and picked it up the following day. When I got home my son said the A/C was not working, blowing warm air. I called the service department to see what could be done. I was told because it was just purchased that they would take care of it. My son brought the car back Wednesday morning and waited while the car was being repaired or so I thought. I received a call about 1 1/2 hours later saying the compressor was going and there was nothing they could do about it. They could repair it ,but I would be charged for the repair. I don't think it was a coincidence that the A/C just happen to break the next day. I feel they knew about the problem and sold the car anyway. That's not a sign of a good dealership. More
by kmccann
Employees Worked With
Rustam Kuchkorov
September 24, 2014
Oil change I got a free oil change after purchase a new civic. They replaced a bolt that required special tool to take it down under the oil tank means that yo I got a free oil change after purchase a new civic. They replaced a bolt that required special tool to take it down under the oil tank means that you can not do oil change by yourself anymore. This is not right as a dealership service. The consumer should have the right to do oil change. They said you have to bring it back here for oil change. What do you think? More
by rhodali
Employees Worked With
Service department
February 26, 2014
I brought my car in because the tire pressure light was on. I didn't have an appt. Katelyn went back to service to see how long it would be, even though she had just had surgery on her hip, she jumped ri on. I didn't have an appt. Katelyn went back to service to see how long it would be, even though she had just had surgery on her hip, she jumped right up and got the information for me. She showed me where to wait, and came up to me within a half an hour to say the car was ready, and that it was just too much air in the tires, it was fixed and that was that.She was very helpful, and a very happy person. More
by c594643
Employees Worked With
Katelyn Davis
July 24, 2013
Mr. DeSimone was so exceptional in his attention to detail and his response time. Always "above board" , always "sincere" in his conversation, and always "team" oriented. He "gets" the art of negotia detail and his response time. Always "above board" , always "sincere" in his conversation, and always "team" oriented. He "gets" the art of negotiation . He sees all angles of issues and honors and researches the customer's queries. One in a million in superior character. Glen also in service... one in a million. More
by JillCreveling
Employees Worked With
Glenn - SVC :), Ray DeSimone
July 02, 2013
The day I purchased pre-owned car, I saw water in the tail light. When I see it properly in the morning I saw breakage in it In the next day I mailed it to my sales representative, he asked me to show tail light. When I see it properly in the morning I saw breakage in it In the next day I mailed it to my sales representative, he asked me to show it to service department. I went there tail light part was not available there so he asked me to wait for the part. I went there after 2 week, I meet other guy he said there is no purchased order with your name at the same time I found the representative who noted my complaint. He said other representative dont know any thing, we didnt get your part. Most probably will get it in next Tuesday. Even after 3 weeks I am waiting for tail light part. I mailed them but they are not replying me... Is this the kind of service DCH kay honda provided after selling there CAR... More
by rohit.dikkar
Employees Worked With
Dave giotta, gene Colicchio
May 28, 2013
I took my Odyssey in for service and was left in the waiting room for an hour before the service department discovered that I would not be able to drive the car. I needed to be somewhere and the staff w waiting room for an hour before the service department discovered that I would not be able to drive the car. I needed to be somewhere and the staff was not helpful in finding a resolution to this scheduling issue. I fixed the problem, but we have not gone back there for service after that incident. The manager offered a discount on a future service, but I did not feel that this was a proper resolution. We are trading in our minivan because of issues that have not been fixed and have been an problem for years. More
by xraysta
Employees Worked With
Jenna
March 22, 2013
My name is Daryl Macwan and I have been a loyal customer at DCH Kay Honda for over 10 years. I would like to express my satisfaction with the service department. Steve Breeden, the Service Manager of deal at DCH Kay Honda for over 10 years. I would like to express my satisfaction with the service department. Steve Breeden, the Service Manager of dealership is wonderful. Besides being an effective manager, he also has great hands on mechanical experience and high customer satisfaction standards. Every time we go in for service, he is always there to answer any questions, concerns, and willing to provide us the best possible price for maintenance and repairs. The service department also has great amenities and services including shuttle service, complementary service wash upon request and a comfortable waiting area with Wi-Fi. The service staff on the other hand, are very knowledgeable and clearly explain what is going on with the vehicle in a timely manner.I know vehicles maintenance can get very expensive and frustrating but, Steve Breeden and his Service department always go above and beyond to keep loyal customers happy. I would recommend DCH Kay Honda to anyone who needs assistance with servicing a Honda and if you have any questions or concerns, give Steve Breeden a call. Thanks Daryl Macwan More
by dmacwan
Employees Worked With
Steve Breeden
