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DCH Honda of Temecula
Temecula, CA
1,253 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 03, 2019
Great Customer Service Came in for my first Oil change. Was very impressed with Russ customer service and the time I waited. Never have I waited 45 minutes for an oil change Came in for my first Oil change. Was very impressed with Russ customer service and the time I waited. Never have I waited 45 minutes for an oil change (always 2+ at other dealers) Hetook care of me and I appreciated that. Thanks Honda DCH you have a forever customer. More
by Allieangel09
Employees Worked With
Russ Capuano
March 26, 2019
excellent Justin was very professional, friendly and knowledgeable. I would highly recommend him as well as the dealership to anyone needing their Honda servic Justin was very professional, friendly and knowledgeable. I would highly recommend him as well as the dealership to anyone needing their Honda serviced. Well done all. More
by tom shepherd
Employees Worked With
Justin
March 26, 2019
Service Adviser, Justin Nelson, is top notch Purchased both our Hondas at DCH in 2007. Yes they still run great. Over the years I haven't been too pleased with my DCH service dept experiences. As Purchased both our Hondas at DCH in 2007. Yes they still run great. Over the years I haven't been too pleased with my DCH service dept experiences. As a result I have been using independent mechanics for my service. Recently I needed a repair that I felt would be best handled by a dealership technician. Decided to give DCH another shot. It was night and day in comparison to passed experiences. Justin was friendly and professional. He was not condescending and more than willing to go over the details. He kept me informed via text as to the status of my vehicle. I'm definitely coming back to DCH and my new Service Adviser - Justin Nelson More
by Diaz
Employees Worked With
Can't recall. Been a long time.
March 25, 2019
Good Service Made an online appt in advance to get an oil change and wiper blade change. 7:45 AM on a Saturday was the earliest I could get - had about an hour an Made an online appt in advance to get an oil change and wiper blade change. 7:45 AM on a Saturday was the earliest I could get - had about an hour and a half wait. More
by D Long
Employees Worked With
Tim Joyce
March 22, 2019
Everyone was so honest and good experience The service department was friendly and I felt honest. I will only bring my vehicles here for service even the ones that are not Honda’s. Rick and the The service department was friendly and I felt honest. I will only bring my vehicles here for service even the ones that are not Honda’s. Rick and the mechanic roger were awesome. More
by Brooksclan195
Employees Worked With
Rick Reveles
March 22, 2019
Great experience, great people! From the time we arrived to our taking home our new 2019 civic ex-l we were shown the utmost of courtesy, and given a warmth and welcoming attitude by From the time we arrived to our taking home our new 2019 civic ex-l we were shown the utmost of courtesy, and given a warmth and welcoming attitude by Logan, Evan, and Peter. Thank you you all for your kind hearted friendship! Craig and Annie Holt More
by Happy customer!
Employees Worked With
Peter Shehata, Evan Galat , Logan Peña
March 14, 2019
DO NOT COME HERE Cece was no help! He was rude and would not work with my needs. He tried to tell me that they did not offer low APR percentages for 2019 Honda civics Cece was no help! He was rude and would not work with my needs. He tried to tell me that they did not offer low APR percentages for 2019 Honda civics and gave me an 8% interest rate. Soooo fake. I went to diamond valley Honda in Hemet and got the exact same car with gap and warranty for wayyy less and they were able to give me 4% apr. if I could leave 0 stars I would! PLEASE DO NOT WASTE YOUR TIME HERE. CECE WILL RIP YOU OFF!! More
by Kcer123
Employees Worked With
Cecilio "CeCe" Garcia
March 05, 2019
Worst Experience Ever Where to begin? Bought a 2016 Honda Civic on 3/1/2019, the next day it rained and I noticed one of the back corner windows was leaking water into the Where to begin? Bought a 2016 Honda Civic on 3/1/2019, the next day it rained and I noticed one of the back corner windows was leaking water into the passenger area. Checked to make sure all the windows were rolled up, wiped away the water, but more water leaked in with more rain. Called DCH, they said to bring the car in. Did that and they couldn’t find the problem or “replicate the leak” (we had pics and video documentation). At that point I knew I was done with the vehicle. Kept getting calls from sales people saying a manager would get back to me, finally had enough of the run around and drove down to handle things in person. This is where it gets fun...a finance manager named David came over and attacked my credibility and accused me of lying. When I showed him footage of the leak he asked me where I got the video from, it was clearly taken by my iphone. Maybe because I’m a female he thought he could discredit and bully me into keeping the car? I asked for the actual GM, instead David came back out with paperwork to return the car. So I admit I did use the F bomb when talking with him and I shouldn’t have, but I was frustrated. However badgering, bullying, and intimidating a customer to the point of tears is unacceptable. The best part: DCH has a 3 day/300 mile total satisfaction guarantee, I didn’t even need a reason to return the car. Basically David was trying to bully me into keeping the car until the next morning when it would be out of the return window, he said it was so a window guy could xxxxx the problem. Yeah, he had ulterior motives and knew exactly what he was doing. Even though I did get a full refund this matter isn’t resolved yet, I’m supposed to hear from the GM tomorrow. Hopefully someone will take responsibility for selling me a used car with issues and for David’s intimidation attempts to turn it around on me. The way I was treated on the showroom floor is absolutely not ok. Shout out to the front desk, to Rick in services, and to Cody and Chris in sales who were all helpful and kind. I understand the salesmen may not have known about the issue, so I don’t fault him. Thank you to Chris, after all the tears he asked if I was ok and if there was anything he could do to help. Bottom line: buyer beware of this dealer. More
by Amrah
Employees Worked With
Chris Bradford, Rick Reveles, Cody Lafferty, David Gonzalez
February 27, 2019
DCH is a great Honda dealer with great service! I can always depend on the service dept doing a great job keeping my Honda Si in great shape! I have purchased 9 Honda's over the years and your serv I can always depend on the service dept doing a great job keeping my Honda Si in great shape! I have purchased 9 Honda's over the years and your service is the best! More
by Gonzo
Employees Worked With
Christopher Johnson
February 16, 2019
Great dealership Matthew was very professional and courteous. I came 50 miles away and he took care of me and gave me the car I wanted. I recommend coming to see him. Matthew was very professional and courteous. I came 50 miles away and he took care of me and gave me the car I wanted. I recommend coming to see him. More
by Jo811
Employees Worked With
Peter Shehata, Matthew Rivera
