DCH Honda of Temecula

Reached out to them multiple times, but they never responded. Called them several days later, made an appointment to test drive the car the next morning, got to the dealership for my appointment, car responded. Called them several days later, made an appointment to test drive the car the next morning, got to the dealership for my appointment, car was sold. They never called me to let me know, so I totally wasted my time driving there. More

I've purchased a car from DCH in Tustin previously, and from 20+ dealers across 7 states over the years. The salesperson we worked with on this deal (Corey B) was courteous, professional and knowledgable. from 20+ dealers across 7 states over the years. The salesperson we worked with on this deal (Corey B) was courteous, professional and knowledgable. However, we worked for two days to try and purchase a pre-owned car at the full price listed to no avail. Every time we thought we had a deal, DCH introduced new deal terms, new add-ons, and new financing gambits to try and sweeten the deal for themselves while adding absolutely no value for the buyer. Finally, we said we'd bring our own financing and they went nuts claiming that they aren't allowed to do that. Until they were about the finish the weekend with no alternate buyers. Then they called back and claimed they were willing to make an exception. Really?? While they were screwing around, we walked into another dealer, offered a virtually identical deal, and completed the transaction end-to-end in under 90 minutes. Everyone felt good about it -- the dealer made a profit and we didn't pay for useless add-ons. It was refreshing to see that some dealers take customer satisfaction seriously. Unfortunately, DCH Honda isn't one of them. More

I had a wonderful experience purchasing a new car from DCH Honda of Temecula. Smooth transaction and very helpful staff made my new car buying experience easy and pleasant. Jose Oros and Danny Galat were DCH Honda of Temecula. Smooth transaction and very helpful staff made my new car buying experience easy and pleasant. Jose Oros and Danny Galat were very thorough and knowledgeable. They were able to find a vehicle that suited my needs. I just wanted to give a huge personal thank you to DCH Honda of Temecula and highly recommend buying here. More

Well, I wanted to know if the care was available for us to come and see. It took 9 emails from multiple people before they said it was, the other emails were asking if i would be interested in other cars o to come and see. It took 9 emails from multiple people before they said it was, the other emails were asking if i would be interested in other cars or colors and not answering my question, and this was only after I said never mind, I will go elsewhere. Since then, I have received about 8 more emails asking if I wanted to come in and look at that care or others even though I asked to stop then to stop contacting me. More

Made promises before sale, then totally blew me off after sale. Michael Ochner didn't deliver. Lied multiple times to me when confronted. Would give him 0 stars because of his lack of integrity. sale. Michael Ochner didn't deliver. Lied multiple times to me when confronted. Would give him 0 stars because of his lack of integrity. More

My salesman was Michael Ochner. First off, he lied regarding added charges. Don't let him, he's just trying to up his commission. All extras were unnecessary. Secondly, there wa First off, he lied regarding added charges. Don't let him, he's just trying to up his commission. All extras were unnecessary. Secondly, there was a part missing. He promised to order and send but never has. Contacted him multiple times and he eventually blew me off. As far as "service after the sale" motto...watch your back. More

A-OK a problem was resolved and am happy with the results. They stand behind their word. results. They stand behind their word. More

Terrible customer service on the sales portion. Multiple calls to be forwarded with finance for them to not even do the proper job. Multiple calls to be forwarded with finance for them to not even do the proper job. More

The service was completed within the estimated time. It included all the items necessary to ensure safe and reliable operation of the automobile, It included all the items necessary to ensure safe and reliable operation of the automobile, More

very pleasant experience. i only own hondas and i always bring them here for service. juan serrano is very professional. no pressure and no scare tactics to sell other service i only own hondas and i always bring them here for service. juan serrano is very professional. no pressure and no scare tactics to sell other services besides the ones that you need. More