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DCH Honda of Temecula

Temecula, CA

4.8
1,151 Reviews

26755 Ynez Road

Temecula, CA

92591

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Showing 1,151 reviews

January 22, 2023

I had a wonderful experience purchasing a new car from DCH Honda of Temecula. Smooth transaction and very helpful staff made my new car buying experience easy and pleasant. Jose Oros and Danny Galat were More

by Yanbian61
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Oros , Skye Pronier
Jan 23, 2023 -

DCH Honda of Temecula responded

Hello, Thank you for trusting our DCH Honda of Temecula team with your automotive needs! We enjoying hearing about our customers easy and pleasant transactions. Congratulations and we hope you are enjoying your new ride! We hope to see you again in the future!

January 16, 2023

Well, I wanted to know if the care was available for us to come and see. It took 9 emails from multiple people before they said it was, the other emails were asking if i would be interested in other cars o More

by dfrick4316
Recommend Dealer
No
Employees Worked With
Michael Ochner
Jan 18, 2023 -

DCH Honda of Temecula responded

Hello, Our team appreciates your feedback. Our mission is to provide our sale and service customers with nothing less than a first-class customer service experience. Therefore, I am sorry to read about the level of communication you have received. We would love to have the opportunity to earn your business and turn this experience into a positive one for you. If you are willing, please consider reaching out to me at the contact below. Thank you. Danny Galat dgalat@dchusa.com General Sales Manager

November 25, 2022

Made promises before sale, then totally blew me off after sale. Michael Ochner didn't deliver. Lied multiple times to me when confronted. Would give him 0 stars because of his lack of integrity. More

by tom
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Michael Ochner
Nov 29, 2022 -

DCH Honda of Temecula responded

Hello Tom, I am deeply sorry to be reading about your experience and level of service received. Any valued customer that provides us with the opportunity to earn their business deserves a first-class experience. Therefore, I have included my direct contact below. When you have a free moment, please reach out to me, as I would like to learn more about your experience and hope to reach a positive solution together. I look forward to hearing from you. Danny Galat 951-491-2305 General Sales Manager

November 15, 2022

My salesman was Michael Ochner. First off, he lied regarding added charges. Don't let him, he's just trying to up his commission. All extras were unnecessary. Secondly, there wa More

by tvano
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Ochner
Nov 15, 2022 -

tvano responded

Salesperson was Michael Ochner. Promised to send me missing part on car he sold me. Never did even though I contacted him multiple times. Also tried to add on unnecessary items to up the asking price. None were valid.

August 01, 2022

A-OK a problem was resolved and am happy with the results. They stand behind their word. More

by Tkboomer8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Codey
Sep 02, 2022 -

DCH Honda of Temecula responded

Hello, Thank you for bringing your circumstance to my attention. Your experience is regrettable to learn of and I apologize for the inconvenience this has caused you. At your earliest convenience, please consider reaching out to me directly. I would like to learn more about your experience and work with you. We would like the opportunity to earn your trust back. Danny Galat 951-491-2305 General Sales Manager

Sep 02, 2022 -

Tkboomer8 responded

Issue was resolved and I am pleased with the courtesy and professionalism exhibited. I would recommend this dealership and retract earlier negative review.

July 01, 2022

Terrible customer service on the sales portion. Multiple calls to be forwarded with finance for them to not even do the proper job. More

by Jahhgoodwin
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Corbin Higgins, Skye Pronier
Aug 01, 2022 -

DCH Honda of Temecula responded

Hello, Every customer who presents us an opportunity to earn their business deserves first-class treatment. Your experience is regrettable, and we would like the opportunity to learn from it to better serve future customers. When you are free, please contact me at the number below so we can discuss your experience in more detail. Danny Galat 951-491-2305 General Sales Manager

April 01, 2022

The service was completed within the estimated time. It included all the items necessary to ensure safe and reliable operation of the automobile, More

by Paul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Amezquita
Apr 14, 2022 -

DCH Honda of Temecula responded

Hello Paul, our DCH Honda of Temecula service team strives to get our valued customers back on the road as quickly and safely as possible and it is so great to hear they were able to do jus that for you. We appreciate your feedback and hope to see you again!

Apr 14, 2022 -

DCH Honda of Temecula responded

Hello Paul, our DCH Honda of Temecula service team strives to get our valued customers back on the road as quickly and safely as possible and it is so great to hear they were able to do jus that for you. We appreciate your feedback and hope to see you again!

March 31, 2022

very pleasant experience. i only own hondas and i always bring them here for service. juan serrano is very professional. no pressure and no scare tactics to sell other service More

by jose
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Serrano
Apr 01, 2022 -

DCH Honda of Temecula responded

Hi Jose, it's a pleasure to hear that our service team always takes such great care of you whenever you come in! Thank you for your positive review and we hope to see you again! Regards, Chris Johnson Service Manager cjohnson@dchusa.com

March 27, 2022

Bough my Pilot here back in 2012. Been bring it here for all my services. Juan Serrano has been my service guy. He is fantastic! Never feel like I'm being sold something I don't need More

by Busy mom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Serrano
Mar 28, 2022 -

DCH Honda of Temecula responded

Juan is awesome and we can't wait to let him know about your kind words! We look forward to many more years to come together! Regards, Chris Johnson Service Manager cjohnson@dchusa.com

March 18, 2022

The best! Honda Temecula management and technicians are all professionals. I always come here for all my 4 Hondas. More

by normmina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Reveles
Mar 21, 2022 -

DCH Honda of Temecula responded

We truly appreciate your loyalty to us and we look forward to working together for many more years to come! Take care. Regards, Chris Johnson Service Manager cjohnson@dchusa.com

Mar 21, 2022 -

normmina responded

Thank you!

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