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DCH Honda of Temecula
Temecula, CA
1,253 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,253 reviews
February 01, 2018
New car sales and service Great, low pressure, new car experience! I have used their services on all my Hondas for years. I am a happy customer and highly recomend DCH Honda. Great, low pressure, new car experience! I have used their services on all my Hondas for years. I am a happy customer and highly recomend DCH Honda. More
by Hondaman
Employees Worked With
Skye Pronier
February 01, 2018
Happy Customer I had a great experience at the Honda dealership. The Salesman was friendly, helpful and very knowledgeable about each vehicle he showed me. Matthew t I had a great experience at the Honda dealership. The Salesman was friendly, helpful and very knowledgeable about each vehicle he showed me. Matthew took his time with my test drives. I would recommend him to my friends and family members More
by Simsational
Employees Worked With
Peter Shehata, Matthew Rivera
January 27, 2018
Treated right Russ Capano has been helping service my family cars for years and always treats us like family. Always does the job right. We trust his opinion and Russ Capano has been helping service my family cars for years and always treats us like family. Always does the job right. We trust his opinion and he always does his best to get the job done with the fairest rate and a best cost. Thank you Russ. More
by Honda1
Employees Worked With
Russ Capuano
January 25, 2018
My Experience with Tim Triplett I can call Tim Triplett on the same day to schedule my car for service and have never been turned away. Best Customer Service person. I can call Tim Triplett on the same day to schedule my car for service and have never been turned away. Best Customer Service person. More
by Gary Gioia
Employees Worked With
Tim Triplett
January 24, 2018
Best experience ever Over the last 50 years I have purchased at least 25 cars and this was my best experience ever. Excellent customer service and a really good deal. Over the last 50 years I have purchased at least 25 cars and this was my best experience ever. Excellent customer service and a really good deal. More
by Sandy
Employees Worked With
Danny Galat, Evan Galat
January 19, 2018
Very receptive to customer's concern about the car. Attentive and courteous. Confers and verifies the kind of service and if needed, your consent for additional much needed repair or parts to be changed Attentive and courteous. Confers and verifies the kind of service and if needed, your consent for additional much needed repair or parts to be changed. More
by Marienette
Employees Worked With
Rick Reveles, Christopher Johnson
January 17, 2018
Incredible people I bought my car about a year and a half ago and have had either CJ or Russ mostly Russ for service advisors. They are both great but I have to give a I bought my car about a year and a half ago and have had either CJ or Russ mostly Russ for service advisors. They are both great but I have to give a huge shout out to Russ. This is one sweetheart of a man. He has been on top of everything for me with my car and completely honest and accommodating. I'd buy another car here for sure and recommend the service dept highly. Thanks Russ your really incredible More
by Todd Johnston
Employees Worked With
CJ , Chris Johnson, Russ Capuano
January 15, 2018
Great people. Excellent service. Every time I get our car serviced at DCH Honda of Temecula, you would think that I was their only customer for the day. Everyone there makes me feel w Every time I get our car serviced at DCH Honda of Temecula, you would think that I was their only customer for the day. Everyone there makes me feel welcomed, and they have smiles on their faces. Absolutely wonderful. The Service Advisors do exactly that, they advise me on how our Accord is doing and keep our 12 year old car running in top shape. Our car is so smooth and runs like it is brand new. My goal is to purchase a 2019 Honda Accord 2.0 Touring edition later this year. I know precisely where I am going to purchase our newest addition to our family. Many thanks to all of you at DCH Honda of Temecula. You have a customer for life. More
by Happy Customer
Employees Worked With
Rick Reveles
January 15, 2018
GREAT SERVICE GREAT service...still working out the construction and some computer glitches at time, but members were doing their best to make it work and keep peop GREAT service...still working out the construction and some computer glitches at time, but members were doing their best to make it work and keep people happy. Good job! More
by SemperFiE8
Employees Worked With
Mike and Jack, Juan Serrano
January 14, 2018
Friendly Sales, Finance/Closing Department needs work I hate leaving bad reviews, but I feel it is necessary for other customers to know what to expect. I did my research and came in with the intention to I hate leaving bad reviews, but I feel it is necessary for other customers to know what to expect. I did my research and came in with the intention to buy a new car. Many dealerships will try to persuade you to buy more accessories or warranties, but as the customer, I expect to have a choice to opt-out. Not with DCH Temecula. I worked with an Internet Sales Manager, JD, on a new Honda Civic. I made it clear that I was looking for a final purchase price + taxes+ fees before heading to the dealership, which was an hour drive away for me. After a few back-and-forth emails, we agreed on a price, which he got approved by his manager. I came in the next day ready to finalize the deal. I checked out the car with JD and we took it for a test drive. Everything looked good until I met with the guy in charge of finance ~name withheld~, which was a nightmare from the start. The experience took a 180 from a friendly JD to an aggressive salesman. He knew I already had a price approved and financing decided upon. I even showed him an email of another large dealership matching the price. He then slips in the dreaded "dealer option/accessories package" on the invoice which cost $2,000+ in addition to the purchase price. Useless junk that is way overpriced, such as mudguards, trunk cargo storage, aftermarket alarm. I told him I did not want the accessories and he told me that I did not have the option to remove. He said can only deactivate the alarm($600). Which still puts me on the hook for $1400 of overpriced accessories. I asked him why were these accessories not included in the final agreed price? He stated that all cars from any dealership come with non-negotiable and non-removable dealer accessories. He even had a binder prepared with printouts from supposed other dealerships that also have these mandatory accessories. This is my third time buying a car, and I was never forced to pay for optional accessories. The last car I bought was a Toyota, and I had the option to opt out of all dealer accessories. However, I did choose to keep the security system after the Toyota dealer gave me a huge discount to save them the trouble of having to deactivate it. After I started this, he started raising his voice at me "YOU PAID FOR ACCESSORIES!" over and over. My wife, who was with me at the time, was appalled at the choice of words and tone from him. Nevertheless, I tried to compromise and gave him a reduced cost for these "dealer accessories" so we can get the deal done. He took it to his supervisor and after another 30 minutes, returned with a NO, can't budge from the $1,400 cost of accessories. Did I mention this car I was purchasing was BRAND NEW just shipped, non-inspected, and plastic wrap all over the car? I doubt the accessories were even installed yet. After this point, it was easy to walk away. But I was angry that I wasted half a day at a dealer, with an already agreed upon price, leaving empty-handed. Luckily, there are dozens of car dealerships within driving distance. Hopefully one can find one more honest and transparent then DCH Temecula. UPDATE: JD contacted me and wished to remedy the situation. He offered very reasonable solutions to the issue. He is a good guy. Unfortunately I already went another path. The situation could've been handle better originally. But its a good sign that they are willing to acknowledge, fix and work on their mistakes. I wouldn't mind giving DCH Honda Temecula another shot in the future. More
by civicbuyer
Employees Worked With
Cecilio "CeCe" Garcia, JD Mendoza
