DCH Honda of Nanuet - Service Center

Right Front axle NEVER Replaced by DCH Honda Nanuet Service Dept to PASS NYS Inspection on 2011 Honda Odessy, purchased at DCH Honda Odessy, The Flagship Honda Dealership of DCH Auto Group under Lithia Service Dept to PASS NYS Inspection on 2011 Honda Odessy, purchased at DCH Honda Odessy, The Flagship Honda Dealership of DCH Auto Group under Lithia Motors. DCH Honda Nanuet had vehicle from 11/4/24 - 11/11/24 at Dealership site Catalytic Converter (REAR Bank) was replaced but now as of 12/4/24 Service Dept visit needs Replacement AGain Why wasn’t Right Front axle replaced as per DCH Honda Paramus and written communication to me as per Lithia Motors ? How come Catalytic Converter (rear bank) needs REPLACEMENT Again ONLY 1 month later ? What Type of After Market Parts are You Using ? How Come Axle was NEVER replaced ? More

This dealership service department has to be one of the worst in the country scheduling appointments and not honoring them. There is absolutely no excuse for a customer to arrive at the dealership at 7 a.m worst in the country scheduling appointments and not honoring them. There is absolutely no excuse for a customer to arrive at the dealership at 7 a.m. for a simple coolant flush and spend 4 and a half hours there to be told we didn't have the coolant needed for that vehicle. Just about every customer was complaining regarding wait times while in the waiting lobby. More

I’ve used Honda service for 11 years straight since I purchased by 2012 Honda Fit at the dealership in Nanuet, NY. And I’ve known Joe Sanseverino all those years as well as I immediately gained a trust purchased by 2012 Honda Fit at the dealership in Nanuet, NY. And I’ve known Joe Sanseverino all those years as well as I immediately gained a trust that he would help guide me through my visits every year for prescribed Honda preventive services any any repairs the technicians noticed. Joe explains everything to me very clearly and keeps in contact on site so I know what’s going on. I highly recommend Joe Sanseverino as a Service Advisor ! More

Not happy with my latest service visit. Paid for lifetime oil changes (up to 4 a year). When I brought the car I was told I wasnt allowed to get the oil change because I exceeded the allowe Paid for lifetime oil changes (up to 4 a year). When I brought the car I was told I wasnt allowed to get the oil change because I exceeded the allowed amount of changes in the calendar year (it was only my second). I had to come back with my contract and service department still didn't want to hear it even though I had the documentation. I had to ask to speak to a manager to get it fixed. Wasted a lot of time at the dealer and didn't even get an apology for the mistake on their end. More

IM A NEW SERVICE CUSTOMER TO THIS DEALERSHIP ASOF JAN 1,, 2023 AND SINCE I STARTED I GIVE MY SERVICE ADVISER GABRIELL,,BRITTNEY ,THEIR MGR JOE , AND JOE’S ASST , ARE VERY PASSIONATE PROFESSIONAL AND CARIN 2023 AND SINCE I STARTED I GIVE MY SERVICE ADVISER GABRIELL,,BRITTNEY ,THEIR MGR JOE , AND JOE’S ASST , ARE VERY PASSIONATE PROFESSIONAL AND CARING TEAM . IVE EXPERIENCE AN ISSUE RECENTLY AND THE MGR, HIS ASST’ , AND ADVISOR WENT ABOVE AND BEYOND TO MAKE SURE I WAS TAKING CAREOF WITH MY CAR SERVICE THEY ALL DESERVE A 5 STAR REVIEW AND 2 THUMBS UP. !!!! THANK YOU GUYS !! More

What an amazing experience with the service department at DCH Nanuet! My son called me from the side of the road so upset because his car kept stalling. I reached out to Joe, (Service Manager) and his AMAZIN DCH Nanuet! My son called me from the side of the road so upset because his car kept stalling. I reached out to Joe, (Service Manager) and his AMAZING team who assured me everything would be OK and for him to come right in . We were taken care of immediately and the issue was resolved! I have never had someone treat us so well and with a smile. Once again, a special thanks to Joe Modica and Kodiak Sturgess for being a great team of professionals who saved the day! More

Joe Modica, Service Manager went above and beyond! I am extremely thankful to him and his staff for taking such amazing care of my nephew's Honda in an emergency situation. I would highly recommend se I am extremely thankful to him and his staff for taking such amazing care of my nephew's Honda in an emergency situation. I would highly recommend servicing your vehicle at Honda of Nanuet. Hats off to you Joe and your outstanding TEAM! Thank you again! More

Gabriel in service is always helpful, he does his best to work quickly, efficiently, and effectively. I would definitely return and would absolutely recommend other Honda customers to him. work quickly, efficiently, and effectively. I would definitely return and would absolutely recommend other Honda customers to him. More

Cliff is the best service advisor at DCH Honda of Nanuet. He is thorough and cares about getting your work done as quick as possible. He is also a very nice man and highly recommend him. He is thorough and cares about getting your work done as quick as possible. He is also a very nice man and highly recommend him. More