DCH Honda of Nanuet

DCH Honda of Nanuet responded

That's phenomenal news, and we sincerely appreciate you taking the time to share it with us! Thank you very much for allowing us the chance to gain your business at DCH Honda of Nanuet. Danny will be proud in knowing his friendly, kind and knowledgeable guidance was worthy of your recommendation. Travel safe, have fun, and come see us again sometime.

DCH Honda of Nanuet responded

Thank you very much for taking the time to share your feedback following your visits with us at DCH Honda of Nanuet. Your feedback describes exactly the experience we want to provide every guest, and your commendations will mean a lot to Carlos. He prides himself on delivering customers attentive, informative and thorough guidance at every opportunity. Our team is here with the same level of support should you need anything else moving forward, so please reach out or drop by again anytime. Enjoy the road in your new Honda HR-V Sport and travel safe.

DCH Honda of Nanuet responded

Hello Jay, It is unfortunate you are experiencing issues with a recently purchased pre-owned vehicle, and that your frustration was compounded by us not having a loaner car available prior to your reservation. We regret this having caused you any inconvenience, and I would like to speak with you directly so we can work together to accomodate your needs moving forward. At your availability, please contact me at 845-367-7050. Thank you, Dhimitri Robo Sales Manager 845-367-7050

DCH Honda of Nanuet responded

It's very important that our DCH Honda of Nanuet guests receive all the guidance necessary to be confident in their decision to buy. Hearing that their efforts led to a fantastic purchasing experience for you will mean a lot to Carlos, Dhimitri, Eric and our team. Your commendations sincerely make our day, and we wish you many enjoyable and safe journeys ahead. Please be sure to let us know if we can help with anything along the way.

DCH Honda of Nanuet responded

Nothing makes us happier than to hear from a DCH Honda of Nanuet guest who received professional assistance and a seamless purchasing experience. Thank you very much for the complements and trust in us with your time and business. Danny will love learning that you found working with him to be enjoyable, and we all hope you have safe and exciting travels ahead. Please let us know if there is anything we can do to be of service along the way.

DCH Honda of Nanuet responded

Whenever a customer visits our dealership, we owe it to them to do everything possible to assist with their needs. Thank you, Carl, for letting us know our DCH Honda of Nanuet team met that objective during your visit. It means a lot to us hearing you enjoyed friendly, thorough and helpful guidance during your stay. We hope you have many happy and safe journeys ahead, and that you'll consider working with us again in the future.

DCH Honda of Nanuet responded

Hello, We appreciate the opportunity to work with you and your wife on a vehicle purchase, and it is unfortunate that things did not work out to your liking. It is understandable that you are frustrated, but we feel as though this feedback is unwarranted and misleading. After submitting multiple requests to our dealership for more information about vehicles using several different aliases, you and your spouse arrived at our showroom with a deal that appeared to meet your needs. The ensuing process with your salesperson was mostly seamless. Things continued as such until your request to our finance team that plates currently issued to a vehicle registered to both you and your wife be transferred to the one that was currently being purchased in your spouse’s name only. Upon being informed this was not possible due to New York Motor Vehicle regulations, you became visibly frustrated and asked to speak with our general manager, who was out of office the day of your visit. Our sales manager, who was team lead at the time and more than capable of answering your inquiries, suggested that the fastest viable solution to keeping your same tags would be to have you both sign for the purchase, as you had with the previous vehicle. Under no circumstance was the solution in the context of a “sexist” remark, nor did it suggest your spouse would not be able to purchase the vehicle solely in her name – only that the plates would not be transferrable if this was the chosen route. We have investigated this matter further since the time of your visit and can again confirm our team was correct in accordance with New York Motor Vehicle rules. Our General Sales Manager, Dhimitri Robo, has since reached out to you to discuss this matter directly, and to offer an apology for your frustration and any inconveniences you and your wife were caused. Additionally, he offered to work with you to find a way to satisfy your request that was within the limits of the law, which you refused. Again, we do appreciate the opportunity to gain your business and regret that in the end we could not reach a satisfiable agreement and arrangement for the tag transfer. We wish you and your wife the best with your vehicle search moving forward. Thank you, DCH Honda of Nanuet Management Team

DCH Honda of Nanuet responded

Hello, We understand your frustration following your recent experience seeking to purchase a pre-owned vehicle. The misunderstanding, which was identified and cleared up prior to finalization of the sale, is regrettable and I did offer our apology for any confusion. Your check was immediately returned to you uncashed, and no refund was necessary. The opportunity to work with local customers is something we truly value, and their satisfaction is always a top priority. If you are still willing to consider purchasing the vehicle of your interest, we're happy to work with you to reach an amicable deal. I attempted to contact you recently to discuss this and any additional concerns of yours directly, but my call was unanswered. Please feel free to reach out to me at 845-367-7050 when you are available. Thank you, Dhimitri Robo Sales Manager 845-367-7050

DCH Honda of Nanuet responded

Hello Marc, It is truly regrettable to learn of the windshield wiper issue your wife and daughter encountered during their drive. We understand that any issue occurring so soon after the purchase of a certified pre-owned vehicle is upsetting, and it is troubling to hear we've added to your frustration by not being available to speak with you regarding your concerns. This is not reflective of our typical high standard for customer care. If you're willing, I'd like to speak with you directly and discuss what we can do to possibly regain your confidence in our dealership. When you are available, please reach out to me at 845-367-7050. Thank you. I hope to hear from you soon. Dhimitri Robo Sales Manager 845-367-7050

DCH Honda of Nanuet responded

Ben, it was our sincerest pleasure to help you enjoy a great purchasing experience here at DCH Honda of Nanuet, and we sincerely appreciate the opportunity to gain your business. Knowing that his attentive and informative guidance shined from the beginning to the end of your visit will mean a lot to Carlos, and we're all happy to hear you enjoyed a cheery and pleasant time with our team. Our aim is to keep things great for you moving forward, so please reach out to us if you need any support down the road. Travel safe and have fun!