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DCH Honda of Mission Valley
San Diego, CA
603 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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603 Reviews of DCH Honda of Mission Valley
March 14, 2017
Smooth setvice We got the car through costco and got recommended to honda in mission gorge. Matt Wright contacted us through email & when we got to the dealership it We got the car through costco and got recommended to honda in mission gorge. Matt Wright contacted us through email & when we got to the dealership it was smooth sailing. He was not pushing any products/service on us but at the same time gave us information we needed. He was very friendly and knew what he was doing. I would definitely recommend Matt Wright to my family and friends! Also, Lindsay was great. She was friendly and offered us what she thinks we would need. She would try to help as much as possible but not too pushy at the same time. More
by civic17pearl
Employees Worked With
Lindsay Pandorf, Matt Wright
March 14, 2017
I had a good experience with this dealership. Buying a car from this dealership through the Costco program was easy, convenient, and affordable. The dealer was very helpful, making certain that Buying a car from this dealership through the Costco program was easy, convenient, and affordable. The dealer was very helpful, making certain that all my questions were answered and concerns addressed. More
by CAO
Employees Worked With
John Le
March 14, 2017
Overall good, but Overall my experience buying a Honda Ridgeline was good, but not without experiencing some bumps in the road. The best part of the experience was work Overall my experience buying a Honda Ridgeline was good, but not without experiencing some bumps in the road. The best part of the experience was working with my salesman Eli. He's easy going and hassle free. He made my experience very comfortable and it was the first time in my car buying history that I didn't feel like I was being hustled by a sleezy salesman. If you're at this dealership, I recommend personally requesting Eli. He is an internet sales guy but was on the floor that day. The bumps in the road that I experienced was with the manager Jeff. Ironically he was being non negotiable. I'm not sure if Jeff realizes this, but negotiating needs to be open for discussion otherwise you lose opportunities. What I was asking for was not unreasonable. Working through Eli, I set the anchor for the trade in value of my car, Jeff countered, I countered and he simply said no. He wouldn't even take the time to speak to me in person so I walked out and headed over to Honda El Cajon. I explained my experience at Mission Valley and El Cajon sales was ready to jump on the opportunity to win my business. While I was headed to El Cajon, Eli called me from Mission Valley and gave me a counter offer to my trade in car (luckily Jeff had gone home for the day). I was pleased with the price, but decided to spend another 45 minutes negotiating at El Cajon to see if I could get the overall price that I wanted including out the door price of the truck and accessories then I called Eli to see if he could match or beat the price. Mission Valley worked with me even more and they ended up offering me a great deal. I decided to return to Mission Valley dealership only because of Eli and his efforts. 7 hours in total it took for me to drive home with my new truck, from test drive to sale. My other bump in the road was with Mission Valley finance department. I wanted to use my own bank for my car loan, but didn't have a check in hand so I was told I needed to ensure my bank provided the dealership with a check by Wednesday. I worked with my bank and they said they would have it to the dealership no problem. I called the finance department on Monday and left a message. No return call. I called on Tuesday and left a message. No return call. Wednesday was my deadline date or I would be forced to use the loan through the dealership. Since no one could call me back, I had to personally drive to the dealership and ask if they had received my check. It took about 20 minutes from the time someone spoke to me until someone could tell me that they did in fact receive the check. As I stated, overall my experience was good, but it could have been great without the issues I experienced with Jeff and the finance department'ss unresponsiveness. If it weren't for Eli, I would have purchased elsewhere. One last thing, I absolutely love the Honda Ridgeline. Well done Honda. Ps. Shout out to Antonio in service. He hustled for me when there were hiccups with my crossbars and security system installation. More
by sandieg0
Employees Worked With
Antonio in service. , Jeff Chapin, Eli Acosta
December 30, 2016
Don't trust them! They said the car I was purchasing had Honda navigation system. It did not. They said they'd sell me the car without any navigation system at an agr They said the car I was purchasing had Honda navigation system. It did not. They said they'd sell me the car without any navigation system at an agreed to lower price, but when I went in to make the purchase, they wouldn't sell it to me as agreed. Despite several conversations about my payment, they refused the sale unless I used their financing. Do not recommend. More
by frustrated by Honda
Employees Worked With
worked with three different employees
December 22, 2016
Worst Service EVER. Probably the worst experience I've ever had at a Honda dealer service center EVER ... DO NOT GO TO THIS LOCATION!!! Went there to get my car fixed Probably the worst experience I've ever had at a Honda dealer service center EVER ... DO NOT GO TO THIS LOCATION!!! Went there to get my car fixed on Monday December 19, 2016 and its still not fixed. I went to this location because it was close to my work ....my mistake. Told my service advisor Anthony that my battery died a few weeks ago and that I need to reset my navi code/radio code and that Tire Pressure Monitoring System light was on. He told me that it would take 2 hours to get it done. I came back 2 hours later and my advisor was helping other customers so I waited 30 minutes later he still did not come up to me like the other advisors to explain the status of my car. So, I go up the cashier and she had my paper work so I got it from her thinking that my advisor would come to give me the navi code/radio code and he was no where to be seen and the code was not on there on the paperwork. I had to go to another service advisor and that advisor called Anthony. When Anthony came he did not have the code that I asked for and then he went through the trash... THE TRASH to find my paper work he told me to take a seat and he will get me the code... it took over an hour to get the code... they said it will take 2 hours I ENDED UP LEAVING in another 2 hours later. I had to talk to the manager Tim Wilson that this was WORST service I ever received at a dealer service center EVER! Part 2 I had to call again the next day Tuesday, December 20, 2016 BECAUSE THE Tire Pressure Monitoring System light CAME BACK ON THE NEXT DAY!!! xxx!!!! I contacted Tim Wilson again who told me he will send someone to see my car the next day so I said ok. Part 3 Today December 21, 2016 I did not get a call from Tim who claimed that they will send someone to see my car TODAY and I got no call, no e-mail. This is basically THEFT. I paid $146.10 to get my car serviced and its still not fixed. I will now try and contact a higher manager, or a regional manager after I send this review. SAVE YOURSELF DO NOT GO TO THIS LOCATION. I have been to other locations that are honest, have better customer service, and will actually fix your car!!! More
by alexanderareta
Employees Worked With
Anthony Schaffer, Tim Wilson
October 19, 2016
This should have been better. My car came in for a recall for the airbag. They said it won't take longer than 2 hours but in almost two and a half hours I checked in to see when it My car came in for a recall for the airbag. They said it won't take longer than 2 hours but in almost two and a half hours I checked in to see when it would be ready because I had to rush to another appointment. Come to find out the car had been ready but no one had come to let me know. I was late for an appointment so I said, well I have to go, but they still didn't even have the paperwork ready. The worst thing is it was a recall for an airbag that was killing people. Shame on Honda. Secondly, especially when someone comes in for a recall you should treat them the best you possibly can. I don't think it would have been too hard to just let me know when the car was ready. One perk was that my car was clean when I picked it up and I definitely appreciated that! More
by Debi Gianni
Employees Worked With
don't, remember
January 12, 2016
People make up the company - no different at DCH Honda Please go and ask to work with Ferris at DCH. This was my first time buying a brand new Honda and my experience was nothing short of excellent. Ferris Please go and ask to work with Ferris at DCH. This was my first time buying a brand new Honda and my experience was nothing short of excellent. Ferris was very helpful and knowledgable in providing all the information I needed and letting me test drive several vehicles. That day, I came in to look at the 2016 vehicles and left the dealer with a new car! Now 10 days later, I am very happy with the car and I think DCH now has me as a life-long customer... More
by cahitakin19
Employees Worked With
Ferris Lau
December 11, 2015
great customer service I gaved them a 5 stars. I have poor credit but they treat me equally, and sold me new 2015 honda civic and help lower my interest rate. My monthly is I gaved them a 5 stars. I have poor credit but they treat me equally, and sold me new 2015 honda civic and help lower my interest rate. My monthly is a lot lower and affordable. Unlike Pacific Honda which they gaved me a hard time and seem like they are picky with customer. Thank you More
by culua
Employees Worked With
chris
October 15, 2015
Very Friendly and knowledgeable My Internet Sales Manager was Ferris Lau, he was very helpful explaining the cars that they have and their features to me. I was interested in the HR My Internet Sales Manager was Ferris Lau, he was very helpful explaining the cars that they have and their features to me. I was interested in the HR-V which they did not have in stock because its a brand new model for 2016. As soon as the dealership got one, they called me to come in to see it and test drive it. The negotiation portion was pretty easy with Ferris and John from Finance. They both gave superb customer service! More
by jennyhung1
Employees Worked With
Ferris Lau and John (from Finance)
October 04, 2015
Friendly salesman, nice environment, good choice of models I really liked Chris Parks, the friendly salesman who sold me my new 2016 Honda Pilot. He was a really good listener, and gave me good information abo I really liked Chris Parks, the friendly salesman who sold me my new 2016 Honda Pilot. He was a really good listener, and gave me good information about the process of buying my new SUV. I enjoyed working with him and he made sure that he was there from start to finish. More
by ghondagirl
Employees Worked With
Chris Parks, Mike- floor manager
