DCH Freehold Toyota

Ian-Michael Salon was a pleasure to deal with. He was very knowledgeable about the RAV4 Prime model in which I was interested and answered all of my questions to my satisfaction. He wasn't "high He was very knowledgeable about the RAV4 Prime model in which I was interested and answered all of my questions to my satisfaction. He wasn't "high pressure" at all and worked with management to get me a price with which I was comfortable. Tommy Tu was very professional and helpful, as well. I have always had a good experience with this dealership, as evidenced by the fact that it is the 6th car I have bought from them. I feel comfortable bringing my cars to them for servicing, as well. I have never felt that they suggest additional service that isn't really needed. More

Ian was great in the whole process to buy a car for my wife. He was polite and very professional. Thank you very much Ian!!! wife. He was polite and very professional. Thank you very much Ian!!! More

We had been researching vehicles for weeks before finding DCH. We came in on a Monday night and met Ian. He was personable, kind, friendly and absolutely not pushy in the least. This is a dealership and a sa DCH. We came in on a Monday night and met Ian. He was personable, kind, friendly and absolutely not pushy in the least. This is a dealership and a salesman I would feel comfortable going to alone as a woman. No high stress sales tactics, and treats you like a human. I would definitely recommend to anyone looking for a car and would go back when considering buying another vehicle in the future. More

I had a very pleasant experience with this dealership. We worked with Vinny Vitolo. He was extremely nice and very upfront about everything. Would recommend this dealership if you are looking for a Toyo We worked with Vinny Vitolo. He was extremely nice and very upfront about everything. Would recommend this dealership if you are looking for a Toyota. And again, Vinny was the best. More

Mr.Ian-Michael was an outstanding with my purchase. We got great deal and he took his time to answer of my questions with so much patience. He made the process easy and enjoyable. Would very much recommen got great deal and he took his time to answer of my questions with so much patience. He made the process easy and enjoyable. Would very much recommended to anyone who is looking for good and reasonable purchase with toyota. Thanking Mr Ian Michael very much for the all help and his valuable time. More

Ian-Michael Salon is an outstanding salesperson. I found him and his sales manager to be very pleasant and to my surprise honest. The next time i need a new car i will be coming back and dealing with I found him and his sales manager to be very pleasant and to my surprise honest. The next time i need a new car i will be coming back and dealing with Ian only. More

When I drove home with my new car I had no qualms. The quality of the vehicle, the great price, all my questions answered, and wonderful experience with my agent Ian who helped me with every detail. The quality of the vehicle, the great price, all my questions answered, and wonderful experience with my agent Ian who helped me with every detail. He spent time with me and solved the few problems I had concerning the purchase. I will be recommending my friends looking for a fair deal they can trust to purchase their vehicle at this agency using Ian Salon to navigate through the purchase of your next car. More

Jordon was so knowledgeable, kind, and patient, I would highly recommend him to my friends and family. The dealership is very impeccable too, from the sales, financing department, service, and even the res highly recommend him to my friends and family. The dealership is very impeccable too, from the sales, financing department, service, and even the rest areas. More

Ian was incredibly helpful, and got us into the perfect Car. Thanks him for his help Car. Thanks him for his help More

Ladies and Gentlemen, the "old bait and switch" is still alive at DCH Toyota of Freehold. Online, there was a black RAV4. We called the salesman we met the Saturday before, Alex, to let him know that we wer alive at DCH Toyota of Freehold. Online, there was a black RAV4. We called the salesman we met the Saturday before, Alex, to let him know that we were interested in the vehicle as described on their site. After two calls, he returned our call around 1 p.m. I explained to him that we were interested in the black one and that we wanted to save some time by filling out any paperwork ahead of time. We then filled out the credit application, which was approved. We told him that we would be there by 6:15 that night to finalize the paperwork and pick up the car. We were seven minutes away from the dealership when he told us that the car had been sold. Obviously upset, we asked that he search other dealers for a black version. After waiting another half-hour, we were told that they could not locate one. Once we arrived at the dealer, we met the Sales Manager, Brian, who informed us that we would have to pick another color vehicle. I expressed my dissatisfaction with Alex not informing us ahead of time that he could not hold the car for us. He then informed us that they don't ever hold cars, news to us up to this point. If we had known that, we would have gone to the dealer immediately, four hours earlier. Brian also used the not-so-calming technique of stating, "I cannot go back in time and change that," and that he was a "problem solver." This, along with no real apology from either of them, probably because they do this all the time, with no remorse. I suggested later that instead of being a problem solver, to be a problem preventer and inform customers that they do not hold cars, so they can plan accordingly. He then tried to appease me by telling me that he was giving us the car at their cost from Toyota, which turned out not to be true. In fact, it was just the MSRP before any additional features, which saved us a whole $459.00. Ultimately, we were left in a position that we had to settle for a different vehicle than we intended. Which, by the way, three days later, is STILL listed on their site as available. This experience is everything we all dread when it comes to buying a car. More