DCH Freehold Toyota

We had very good experinece with sales person Ian Salon, he is very professional, knowledgeblable and effective. he is very professional, knowledgeblable and effective. More

Great guys. I traded in my 2018 Tacoma for fair price and purchased 2020 Tacoma for also fair price. The guys were very pleasant and professional to work a deal with and BS type dude. I will recommend them a purchased 2020 Tacoma for also fair price. The guys were very pleasant and professional to work a deal with and BS type dude. I will recommend them and go back for more deals. Bruno was my main guy but I can’t find him on here More

Highly recommended. Excellent dealer. I will recommend my friends to this toyota dealership at freehold. friends to this toyota dealership at freehold. More

The lack of professionalism and disrespect was appalling!! We have never experienced, nor have we ever heard of anyone experiencing, a staff using profanity towards a customer until our visit to appalling!! We have never experienced, nor have we ever heard of anyone experiencing, a staff using profanity towards a customer until our visit to DCH Freehold Toyota. After numerous phone calls with a manager (Brian) to make sure the car was worth a 6.5-hour drive, we asked if there was anything else we needed to know about the car that would be an issue; we were told no, so we arranged time off work to make the trip. The car itself was in great shape, however there were 4 different brands of tires on it, one of which (rear driver side) was dry rotted on the tread and sidewall! DCH Freehold Toyota states on their website that they "professionally inspect" all of their cars "using the highest quality control standards". Yet a car with a dry rotted tire was put on the lot. We brought the tire to a manager's (Matt) attention as a safety concern, stating that the tire would not make the drive home and asked for a replacement. The response was "That's xxxxxxxx". The manager also refused to look at the tire with us, stating the tread was measured as 10/32 upon mechanic's inspection. We stated the tread depth was not the issue, but rather the dry-rot, and were again told "That's xxxxxxxx" as he walked away. A saleswoman (Ann) proceeded to ask if we liked the car. We answered "Yes, but that tire is not safe and will not get us home". She then laid down a sales sheet, breaking down the cost of the car which was $3,000 above the listing price of $6,888! Listed on the sheet was an $800 "accessory fee" added to the listed price of the car because the dealership chose to add nitrogen filled tires and VIN etching to the windows. We did not ask for these features! The website also assures "no gimmicks, no surprises", yet did not advertise their true price of the car with the added accessory fee, along with an outrageous $799 dealer doc fee. After standing to leave, the manager was willing to drop the accessory fee, yet was not willing to put a new tire on the car OR take $100 off so we could purchase a new tire to make the drive home. The blatant disrespect, indifference for customer safety, and absence of professionalism resulted in the loss of an easy sale! No car is worth what we experienced. Spend your money elsewhere. More

DCH has helped my family with over 6 car purchases over the years. Ian has been helping us with our last few cars and I would highly recommend him to anyone. Very professional, knowledgeable and excellent the years. Ian has been helping us with our last few cars and I would highly recommend him to anyone. Very professional, knowledgeable and excellent communication. More

Ian-Michael was professional without being pushy and addressed all our concerns immediately. We were on a waiting list for our desired vehicle due to the chip shortage but he was always available by pho addressed all our concerns immediately. We were on a waiting list for our desired vehicle due to the chip shortage but he was always available by phone and kept in contact with updates frequently. Never felt left in the dark. More

I am a repeat customer of DCH Freehold Toyota and have always found the dealership to have what I need at a good price. Over the last few years I have leased four late model cars and have always been ple always found the dealership to have what I need at a good price. Over the last few years I have leased four late model cars and have always been pleased with the service and attentiveness of their staff, both in sales and their service center. Each of these leases were handled by Anne Kaplan, whom I found to be very effective and knowledgeable. More

Excellent dealer, 100% recommended . They find up to find all that we need at that time and they make that happen. all that we need at that time and they make that happen. More

Bought a 2022 Highlander, got a great deal and it was a great experience. They were flexible and able to meet our time and communication requirements since buying a car does take a couple hours and that ca great experience. They were flexible and able to meet our time and communication requirements since buying a car does take a couple hours and that can be a challenge if the whole family has to come! We worked with Rodney who was very knowledgeable and professional, was able to answer all of our questions and help us find the perfect car. More

Very shady dealership. Try to tack on additional fees past the advertised price. Went to look a used vehicle on their lot that I had previously viewed on their website. The pictures on the website did no past the advertised price. Went to look a used vehicle on their lot that I had previously viewed on their website. The pictures on the website did not accurately show the condition of the vehicle, in the least. The vehicle was covered in scratches and scuffs, with a few dents. Trying to negotiate the price down because of those they tell me that they were already taken into consideration when pricing because they do an extensive inspection and are open about everything they find. But I found more wrong with the vehicle that they were not aware of. I keep asking about the issues I found regarding price but keep getting told to put those aside and can we make a deal. They come over with the cost breakdown and I see quite a few large surprise fees. Almost $500 for window etching and almost $1000 for nitrogen in the tires and paint/upholstery protection. I ask about them and am told they are added to all vehicles before delivery. But I don't want those extras. The dealership requires them and they are not optional. So those required extras add over $1500 +taxes to the overall advertised price. They also charge $800 in document fees. In my area the normal is half of that. Total price of the vehicle was over $4500 above advertised price. That additional cost was not mark-up, it was the dealership trying to take advantage of the buyer. Would not recommend trusting this dealership to buy any vehicle. Those extra fees are not to make a happy satisfied buyer, they are to pad the dealerships pockets. Stay clear!!! More