DCH Freehold Toyota

Excellant service and above all they were honest. I suggested a service and was told it wasn't necessary. Brought the car in and requested a time that service would be completed. They called and it w suggested a service and was told it wasn't necessary. Brought the car in and requested a time that service would be completed. They called and it was finished earlier than requested. All work done was perfect and reasonalby priced. I will never go to a service station for oil change again. Only DCH. More

When I called a very pleasant woman answered the phone. I explained my needs, this woman put me on hold and when she came back to the phone asked if she could take my number so that one of the Manager's co I explained my needs, this woman put me on hold and when she came back to the phone asked if she could take my number so that one of the Manager's could call me back. I provided the number hanging up thinking I wont hear back from them. To my surprise Judy called me back when she said she would, answered my questions and resolved my concerns. Judy was very professional and impressed me. She even made me laugh after I had a bad day at work! I like the customer service and the employees at Freehold Toyota very much and highly recommend them. Everyone made me feel welcome and I felt like I was dealing with them forever. I am a new customer and will remain a loyal customer thanks to Judy. More

This is the 4th car I have bought from this dealership and I anticipate buying another car from them shortly. John Grillo, the Sales Manager, treated me as a valued customer and worked with me closely thr and I anticipate buying another car from them shortly. John Grillo, the Sales Manager, treated me as a valued customer and worked with me closely throughout the entire process to ensure that I was fully satisfied. The salesman, Gunther Wu has followed up with me several times since buying the car to ensure my satisfaction with the car and dealership. I would definitely refer this dealership to other friends and colleagues in the future. More

This dealer is a pleasure to do business with. They are totally committed to customer service. I would highly recommend Freehold Toyota to friends and family. The were extremely courteous and were willing totally committed to customer service. I would highly recommend Freehold Toyota to friends and family. The were extremely courteous and were willing to negotiate a fair price on the vehicle we chose. More

My father leased his first vehicle (in his 83 years) from John Grillo on 12/19/08. John was careful to explain the pros and cons of leasing versus purchasing a vehicle and, with this information, my dad was John Grillo on 12/19/08. John was careful to explain the pros and cons of leasing versus purchasing a vehicle and, with this information, my dad was comfortable with his decision to lease. John and his team led by Steve Perelman, went out of their way to make my dad feel like the most important customer in the showroom. On Christmas eve he was showing everyone his new car and was praising John and the dealership for their service. On behalf of my siblings I want to thank John and his team for making the entire experience a pleasant one for my father. More

I recently had to bring my '06 Scion XA to Freehold DCH for repairs due to a broken heater knob. Asst Svc Mgr Donald Noack was on the job and made the difference between a very dissatisfied customer and a for repairs due to a broken heater knob. Asst Svc Mgr Donald Noack was on the job and made the difference between a very dissatisfied customer and a very satisfied one. Donald was not only very professional and courteous, but he was also very personable, communicated the process clearly, genuinely expressed concern about and became involved in my repair issue, and conscientiously followed up with me keeping me regularly abreast of the status with daily phone calls. The bottom line is that I feel Donald went 'above and beyond' to make this as positive and stress-free an experience as possible. Also rental specialist Mr. Lefkowitz was awesome too (and the soup, coffee and comfortable lounge area didn't hurt). I also appreciate the decision to have this service covered by my bumper to bumper (platinum?) warranty, and a follow-up phone call by Donald to them seemed to have made the difference. Although I live quite a distance off on the bayshore, thanks in large part to their service employees Freehold Toyota will be where I'm going for my service needs. I definitely recommend these guys! More

I encountered drastic damage to the engine of my car after driving only 78,000 miles. The bottom half of my engine needed total replacement. I had always maintained my car but I was beyond the warranty. after driving only 78,000 miles. The bottom half of my engine needed total replacement. I had always maintained my car but I was beyond the warranty.Judy Hansen was extremely courteous and helpful in my pursuit to get the car repaired at a fair price. I am likely to purchase another Toyata from my dealership because I was treated fairly. More

We've owned/leased only Toyotas since 1987. We began with Freehold Toyota when they were still in their previous location, a bit south of their current position, on the northbound side of Rt. 9. We shop the Freehold Toyota when they were still in their previous location, a bit south of their current position, on the northbound side of Rt. 9. We shop the market when making a car purchase or lease and this dealership has ALWAYS made the effort to provide the best in personalized service, and extremely competitive pricing. I can't describe how many other dealerships and brands we've looked at, every time we needed a new car. Not only has Toyota always come out on top, but this dealership is consistently the best as well. We hate when a dealer tries to pressure us into making a deposit, even after we've told them that we're just looking for information and to make comparisons. We're up front about our research and feel that the dealer should respect our way of doing business. If the car is right and the deal is the best, we'll do business. The only dealership that has not pressured us, and has answered all the questions (every time) is DCH Freehold Toyota. Servicing here is also a top quality experience. No pressure to do the 'add-ons' that many dealerships try to sell with regular servicing. Only what's needed, or to be told that something is NOT needed. I can appreciate the honesty. It keeps us coming back even though the dealership is about 30 minutes from where we live (and there are 2 much closer dealerships). I highly recommend this dealership in the same way I recommend specific brands of photographic equipment and computers. The best product and the most value for your money. And excellent customer service every time. This is what makes the deal! More

Shopping for a new vehicle can be a frustrating and annoying experience. I have found that this is not so at DCH FReehold Toyota. I am treated with respect and consideration. John Grillo does not pla annoying experience. I have found that this is not so at DCH FReehold Toyota. I am treated with respect and consideration. John Grillo does not play the typical "saleman" games, instead he deals in honesty and integrity. I get the vehicle I want with the features I need at a price I am comfortable with. It is without hesitation that I recommend this dealership (as well as Toyota as a brand) to all my friends and family. More

I enjoyed the atmosphere at Freehold Toyota. I purchased a Camary and was treated like a king there. I have recommended friends and family to this dealership and they all have been treated with the same fri a Camary and was treated like a king there. I have recommended friends and family to this dealership and they all have been treated with the same friendliness and respect that any person would look for in a dealership. More