DCH Freehold Toyota

I was very pleased with the level of professionalism exhibited by everyone with whom I dealt at this dealership. They were very prompt in returning phone calls and e-mails. They made every effort to det exhibited by everyone with whom I dealt at this dealership. They were very prompt in returning phone calls and e-mails. They made every effort to determine what I really desired in a new car and to give me a very fair price. I would definitely return to this dealership to purchase another car. More

Overall a nice experience. They didn't play games, were straight up throughout the whole transaction. Both Ian and Steven were helpful and knowledgeable. Only thing I was not thrilled with is there is no straight up throughout the whole transaction. Both Ian and Steven were helpful and knowledgeable. Only thing I was not thrilled with is there is no lounge or sitting area for families. I would recommend this dealership to friends and family. More

I found the dealership to be extremely helpful and cooperative. Gunther in particular was great, and all the other management people were friendly. I felt no pressure about buying a car, all my questi cooperative. Gunther in particular was great, and all the other management people were friendly. I felt no pressure about buying a car, all my questions were answered, and everyone was courteous. I would recommend DCH Freehold Toyota to anyone looking for a car. More

I just recently purchased a 2009 White Toyota Highlander 4WD from DCH Freehold Toyota Scion and the experience I had was phenominal. I had been to the Sansone Toyota dealership 1 day prior coming to DCH an 4WD from DCH Freehold Toyota Scion and the experience I had was phenominal. I had been to the Sansone Toyota dealership 1 day prior coming to DCH and and was very unhappy with my visit their. I had gone to Sansone looking for some questions answered that I had about the Highlander and a trade in that I had. I walked the lot and then walked the showroom looking like I was a customer who needed help, many of the sales members had looked at me but nobody approached me. I then left, while in the parking lot another sales man saw I looked displeased and asked if I needed something. At that point I was willing to give this guy a chance to get the answers I was looking for. He at the time was very helpful, we talked a great length and we did take a Highlander out for a test drive. I was also very happy with the trade in value for my 2005 Ford Explorer the only hold back was that I wasn't sure what color I wanted and they didn't have many on the lot. I returned home that morning and looked online at the different colors, I had picked 2 that I liked and called the sales man back becuase he said if I had found a color that I liked he could search the data base for those colors. To cut this portion of the story short that was the last time I talked to him, we had arranged a time to meet again a few days later and to this day he has still yet to call me back. I understand that the demand for cars are high right now with the government program and if he couldn't find what I was looking for he should at the very least given me a call back. I will never go back to or reccommend Sansone to anybody I know. Now onto my experience at DCH!!! I work in the customer service field myself so I already know a lot about how to treat people and have a certain expectation when shopping for myself. As soon as I walked into DCH showroom I felt good, it was busy and all sales man were with customers. To my own good luck Vincent Vitolo had approached me and asked if I needed help. From that moment on every thing was seemless. I had only stopped into DCH Freehold to have some questions answered as well and too see what they could do for me that Sansone couldn't. I left that evening with a brand new car. Vinny treated me as if I was family and not as if I was just another annoying customer. Not only was Vinny very welcoming but every other sales man/women that I passed either in the halls, the showroom or even the bathroom they all greeted me with a smaile and a Hello. Every step of my expeirence was smooth, from walking the lot and finding the Highlander I wanted, to talking about numbers and trade in value, to sitting down with Justin and signing all the finance papers and right up to when I drove off the lot with my new car. Needless to say I will without a doubt recommend DCH Freehold to anyone I know and the next Toyota I buy will be with Vinny at DCH. More

Great customer service by all the staff throughout the entire transaction. Everyone was friendly and courteous and committed to make the deal work. I would certainly purchase from DCH Freehold Toyota in entire transaction. Everyone was friendly and courteous and committed to make the deal work. I would certainly purchase from DCH Freehold Toyota in the future and would recommend the dealership to friends. More

I found John to be extremely helpful and not pushy which is always a turn off! John took time with me, answered my questions, worked with me in every way possible to ensure that the purchase I made was the is always a turn off! John took time with me, answered my questions, worked with me in every way possible to ensure that the purchase I made was the right one for me. John's attention to the personal approach was much appreciated. I am giving a very good rating because I believe the level of personal service was exemplary. More

Sales and Service departments are both very good in quality and focus on the customer... Example- our salesperson spent time prepping the car and showing us every detail. Even when things came up af quality and focus on the customer... Example- our salesperson spent time prepping the car and showing us every detail. Even when things came up after the sale, example the GPS system can be confusing, in the mail came a tutorial. Service dept is on top of any service that needs to be done, as well as any sales/coupons... More

Vincent greeted me on Friday and gave me information I needed about a lease on a 2010 Camry. This was a repeat lease. I returned on Saturday, 7/25 and the deal was finalized and I was out with a new Cam needed about a lease on a 2010 Camry. This was a repeat lease. I returned on Saturday, 7/25 and the deal was finalized and I was out with a new Camry in about 2 1/2 hours. Good experience with Vincent. More

The lease was coming up on our Altima and we had decided to go with a Crossover this time and did the research and test driving. We had looked at the Rav4 and decided to go to DCH Freehold Toyata to do th to go with a Crossover this time and did the research and test driving. We had looked at the Rav4 and decided to go to DCH Freehold Toyata to do the test drive. Well, we liked the car to begin with but Test Driving it sold us and the assistance we got with Vinnie was great! He was not pushy and was willing to do what he could for us in regards to what we wanted. Mainly, I wanted RED. They only had 1 on the lot that was a Limited Edition, which was not in our price range. But Vinnie checked and was able to find that "exactly" what we wanted was on the manifest of some vehicles that would be coming in. We put a deposit on it. Vinnie called us to let us know when it arrived. When we got there, he told ud that a number of people wanted to buy it when they saw it. But I give Vinnie and Freehold DCH credit that they did not sell it from under us and give us some story of it didn't come in yet. They also did not plays games where it came in but with MORE options than what we agreed on and upped the price. They were honest with our purchase. We were able to work out a leasing price that we were both satisfied with and I could not believe what a painless process it was. We have bought and leased many times before and were use to having to wait HOURS at the dealer while all the paperwork was done and everthing was approved. Not here. Vinnie even had the vehicle washed, cleaned and prepped before we got there and it was waiting for us with a banner of Congratulations for the purchase. (Nice touch) I would definately go back for future vehicles. More

The reason I visited this dealership was because of Vincent Vitolo. He is a straight shooter who values his word and lives by it. The experience dealing with Vinny, Henry & Justin was excellent. Vincent Vitolo. He is a straight shooter who values his word and lives by it. The experience dealing with Vinny, Henry & Justin was excellent. I would certainly recommend any of my friends who are looking for a new vehicle to contact Vinny. More