DCH Freehold Toyota

This was absolutely the best interaction I have EVER had in buying a car! Diane was pleasant and wonderful and I felt absolutely at home at this dealership. From filling out paperwork to driving the car (A in buying a car! Diane was pleasant and wonderful and I felt absolutely at home at this dealership. From filling out paperwork to driving the car (A beautiful car I might add!) to signing papers with another lady (Whose name I cannot remember but she was lovely too!) and the gentleman who handled the financial work, (Dennis, I believe - excellent himself)- ALL were professional but at the same time exactly the kind of people who remind me of the small Southern town in which I grew up - friendly, down - to - earth, considerate, just all around nice to spend time with, and I can truly say on behalf of my husband, daughter, and myself that I cannot ever imagine owning any other car now except a Toyota. Sure, it's a great car (My dad has a 1982 with over 300,000 miles and it's still going strong) but your people are just the best and they're equally as strong a selling point as far as I'm concerned. Keep up the good work! Sincerely, Melinda E. Gooch Owner of a lovely gold Camry my daughter has named "Sophie" :) More

The Sales Team at DCH Freehold Toyota was excellent. Unfortunately the reason for me purchasing my new car was due to damage to my previous Toyota, the sales and financing team at DCG Freehold Toyota wa Unfortunately the reason for me purchasing my new car was due to damage to my previous Toyota, the sales and financing team at DCG Freehold Toyota was phenomenal. Lead by the Sales Manager Mark Clifton, the entire team was friendly, professional, patient, and very informative. They met my every request. I would strongly recommend this dealership to anyone. More

the experience of buying a car is usually a nightmare.this time it was extremely pleasant. the sales consultant matt schork was very knowledgeable and pleasant. he explained everything in deta nightmare.this time it was extremely pleasant. the sales consultant matt schork was very knowledgeable and pleasant. he explained everything in detail. we did not feel pressured or rushed. we bought the car and came away with a very content feeling that we had dealt with an honest and extremely nice salesperson whom i would highly recommend to anyone. More

We found Vinny Vitolo to be very knowledgeable about Toyotos. He was able to answer all our questions about the RAV4. He made sure we got everything in the car that we wanted. He saw to it that we we Toyotos. He was able to answer all our questions about the RAV4. He made sure we got everything in the car that we wanted. He saw to it that we were completely satisfied. He always treated us more like a friend than a customer. Because the RAV4 is a popular model, we had to wait awhile for it to come in. Vinny either called us or sent an email to update us on its status. Not only would I recommend this dealership but I would highly recommend Vinny. More

Brian was extraordinary in making the process of purchasing a new automobile "grief" free. He is the consummate gentleman who makes you feel at ease and keeps you fully inform throughout the buying purchasing a new automobile "grief" free. He is the consummate gentleman who makes you feel at ease and keeps you fully inform throughout the buying process. I would not hesitate in recommending him and Freehold Toyota to any of my friends or family members. My new 2010 Camry is my tenth Toyota. More

Great experience all around! My Sale rep, Matt was very informative and answered all my many, many questions and was so patient with me. Levie, in finance, was also so helpful with the whole process and m informative and answered all my many, many questions and was so patient with me. Levie, in finance, was also so helpful with the whole process and made all the appointments for me to have a Lojack put in and pinstripes and made sure that I would have a borrower car while the work was getting done. The service department had me in and out so quickly. I have already recommended several of my friends to Matt and the employees at DCH Freehold. More

I had a wonderful experience at this Dealership. I walked in late at night and my salesman Vinny had me out within an hour, driving my new Toyota Camry. Thank you Vinny for a great experience and I l walked in late at night and my salesman Vinny had me out within an hour, driving my new Toyota Camry. Thank you Vinny for a great experience and I look forward to leasing or buying a new car from you in the future. More

We had a very unusual and memorable experience at DCH Toyota and Scion of Freehold, NJ. We had bought a Scion XB at this dealership three years ago and found that our salesperson at that time was very k Toyota and Scion of Freehold, NJ. We had bought a Scion XB at this dealership three years ago and found that our salesperson at that time was very knowledgeable and professional. So when we decided to trade in our clunker, we immediately went back feeling that we did not need to waste any time researching on the internet nor going from dealer to dealer. When we arrived at the dealership it was the middle of a weekday and we assumed that the hustle and bustle was due to the Cash for Clunkers Program. All the sales people were busy but we did not wait long before we were approached by John Bishop. We spent the first hour with John just verifying the eligibility of our van for this program. He graciously allowed us to use the telephone to double check specifics about our engine, and ultimately we were able to ascertain our eligibility. We test drove several cars and decided on a Toyota Venza. There was a short price negotiation and we were given a final best price immediately by the sales manager Mr. StevenYap. Pressed for time we had to leave. On the way back the following day being a little early we stopped at the Honda dealer and were stunned to see how quiet it was. We then went back to DCH and found the hustle and bustle and John not expecting us early, not at his desk. Calls and announcements were made and we were not left unattended till John was able to see us. We finalized the sale and when we were about to drive off the parking lot the car did not start! We waited as the car was boosted and subsequently taken to service. After a while we began to feel uncomfortable and walked into the Regional Manager’s office unannounced. William Liang greeted us warmly and listened to our concerns. He immediately called the service department and asked them to put several technicians on the car and to let us know if it was just the battery or something else. While we waited, we chatted with William about a couple of concerns that we had with our Scion that the service department had not resolved under warranty. We were given the name and phone number of the manager of the Service Department and told to call him at our convenience and bring in the car. In the meantime Lisa Gilmore was assigned to our case and came to the office to inform us that several technicians were looking at the car but that they could not yet ascertain the problem. William then arrange a loaner van for us, and equipped with William’s cell phone number and email address we left to wait at home. Lisa called back a couple of hours later to let us know the status. Since this was a Saturday we would only be able to find out more on Monday. Upon further thought we decided that we did not feel comfortable with the purchase of this specific car, and early Sunday morning we wrote this in an email to William. An hour later we received a response vial email and then a phone call! The deal was to be unwound, the check cancelled and the deposit which was on a credit card refunded, even though we said that it could be kept as a deposit on the next similar Venza which was going to be found for us on Monday morning. Monday morning a car was found with the same features and color, 150 miles away. It was especially driven and brought to Freehold DCH by Tuesday, but we could not come in to purchase it for a few days. During this time we were able to keep the loaner as well as have our Scion serviced by a Scion specialist. Mark Lefkus Fixed Op. Director came out to especially greet us when we brought in the Scion, and told us that Don Noack the Assistant service manager would be personally responsible for our car while he was due to be away from the office. Don took charge and did not release the car until he ascertained that all issues were resolved. In order to do this the Scion was kept for a couple of extra days and though we had already picked up the new Venza we kept the loaner van until all the work and an oil change was completed compliments of Freehold Toyota DCH. It is so unusual these days to be treated with empathy and respect. Time is at a premium and people are unable to service customers and address problems in a satisfactory manner. In this light we not only feel that William and the whole dedicated staff at Freehold DCH did an incredible job, but that they have just won over a large family of life long customers! More

Our car buying experience at DCH Toyota was a pleasure. Michelle and Ginger were great to work with. Michelle worked very hard to make sure everything went as smooth as possible for us. We will definetly b Michelle and Ginger were great to work with. Michelle worked very hard to make sure everything went as smooth as possible for us. We will definetly be back in the near future when we have to start shopping for a car our son. Stephen and Kimberly Letts. More

Because of the Government's Cash For Clunkers program, I had difficulty finding the car which we needed when my wife totaled her 2008 Sienna in an accident about 4 weeks ago. After making lots of calls to d had difficulty finding the car which we needed when my wife totaled her 2008 Sienna in an accident about 4 weeks ago. After making lots of calls to dealers listed in the papers, Ginger from DCH Freehold quoted the best price, but importantly she most-accurately described the timing & availablity of 8-seater Siennas. She maintained regular contact, updating me with various options & choices and always immediately responded to my questions, whether by phone or email. When the exact car which we wanted came in to her dealership, she contacted me (on her day off, no less) and arranged for me to pick up the same day (yesterday) with Abe, a salesperson there. Abe was polite, friendly and extremely efficient at processing all purchase & insurance forms, getting all information accurately the first time. He worked like a speed typist and turned me over to Levie in about half the time that a typical employee might have processed the same volume of work - this was my 3rd new car purchased in the past 2 years, so I would know and I did appreciate getting home to my wife & 4 kids after a long day at work. Levie handled the financing of my new car with Toyota's current 1.9% interest rate, did his best to sell me on every optional extra like Gap insurance & extended warranty. He was so low-pressure, friendly & genuine that he actually talked me into buying some of these coverages which I had no intention to purchase. I left the dealership last night with the car I wanted at the right price & great attention. More