DCH Freehold Toyota

On Sunday, January 16, I came in to have a dashboard light in my 2002 Toyota Sequoia fixed. After one hour in the waiting room, the service advisor informed me that they had to put my dash back because light in my 2002 Toyota Sequoia fixed. After one hour in the waiting room, the service advisor informed me that they had to put my dash back because they did not have the bulb in stock. I reached out to Don who had helped me in the past with my regular visit to your dealership. I called Don due to this past experience. (And by the way he never fails to say “Hi” when you pull up for service even if he is not your advisor!). He called me back to inform me that the parts were ordered and set up an appointment for me for Saturday the 22nd. Unfortunately, after one and half hours in your waiting room and paying for what I thought was fixed - the dash back light and “Drive” bulb, only the dash light was fixed! Enter Don again. Needless to say that he apologized profusely, called me to update me on the appointment date/time, and arranged for a loaner car for me while the “drive” light was fixed. in fact, I am not writing this because of what Don did, but HOW he managed the situation. More

MY EXPERIENCE AT DCH TOYOTA IN FREEHOLD WAS A VERY GOOD MY EXPERIENCE AT DCH TOYOTA IN FREEHOLD WAS A VERY GOOD ONE.....FROM THE TIME I WALKED IN THE DOOR UNTILL I LEFT I WAS GREATLY SATISFIED WITH MY EXPERIENCE AT DCH TOYOTA IN FREEHOLD WAS A VERY GOOD ONE.....FROM THE TIME I WALKED IN THE DOOR UNTILL I LEFT I WAS GREATLY SATISFIED WITH ALL THE HELP THE STAFF PROVIDED WITH ME WITH...WHAT SURPRISED ME THE MOST WAS THE SMILES ON THE STAFF'S FACES.....NOTHING WAS MORE IMPORTANT THAN THEM HELPING ME AND ANSWERING ALL MY MANY QUESTIONS....IT HAS BEEN A FEW WEEKS NOW SINCE I PURCHASED MY CAR AND THEY ARE STILL EXTENDING THEM SELVES TOO ME....I WILL HIGHLY RECOMEND THEM TOO MY FRIENDS..... THANK THEM FOR ALL THERE HELP I REMAIN VIRGINIA PAHOS More

The staff at Freehold Toyota are outstanding. They went out of their way to make my experience as "pain free" as possible. Phone calls and emails were always answered timely. They were able to put me in th out of their way to make my experience as "pain free" as possible. Phone calls and emails were always answered timely. They were able to put me in the car of my dreams quickly and easily and were able to keep me on budget. I was always standoffish of car dealerships due to the high pressure dealers I have been to in the past, but this group of professional changed that mind set in me. I would gladly reccomend this dealership to any family and friends who are looking for a vehicle. More

The sales staff at the dealership was very friendly and welcoming. Working with our salesperson Joe was a pleasure and stress free. We couldn't make up our mind between a car and a truck. We kept switch welcoming. Working with our salesperson Joe was a pleasure and stress free. We couldn't make up our mind between a car and a truck. We kept switching back and forth in our choices. He showed us all the vehicles we were interested in and provided answers to our numerous questions. He gave us the space to make up our minds and never pushed us one way or the other. In the end we purchased the Tundra and couldn't be happier. Anyone looking for a Toyota who asks us will get a rave recommendation to go see Joe Adorno at DCH. More

Michelle (Internet Sales) was excellent in asnwering questions for me regarding a Camry or Venza purchase. She was friendly and responsive. She took time to research my requests regarding different op questions for me regarding a Camry or Venza purchase. She was friendly and responsive. She took time to research my requests regarding different options in different vehicles and provided me with accurate answers. I would recommend dealing with Michelle. She followed up and returned emails in a timely fashion. More

The service we received was extremely helpful, organized, and met all our needs. I have been to this dealership for three different vehicles and have always been overly satisfied. The salesmen we worked wi and met all our needs. I have been to this dealership for three different vehicles and have always been overly satisfied. The salesmen we worked with explained all details of many cars until we felt we found the right one for us. More

Yanni was extremely helpful! I took my car for an oil change and a belt replacement, but while being serviced other immediate problems were found. Normal wear and tear. Yanni quoted me a price that hurt change and a belt replacement, but while being serviced other immediate problems were found. Normal wear and tear. Yanni quoted me a price that hurt a little to hear, but needed to be done. A day later he called to tell me that my car was ready and he was able to cut 1/3 of my bill down. He was very helpful and was an advocate for me. I will only see him for further service needs. More

Michelle[internet] very responsive even through blizzard.Pricing very good. New college grad program not only smart but worked well for grandson.Ian picked up ball and carried it well. Would hav blizzard.Pricing very good. New college grad program not only smart but worked well for grandson.Ian picked up ball and carried it well. Would have been 100% pleasurable till THE VERY END when we found out Gap insurance was not incl in price from the finance person signing last documents.Poor timing--or intentional after all the time investment?? We have leased Audi's and ,Honda's and it was always included so this was an unpleasant surprise at an additional cost of $26 per month to the lease. I think Toyota should footnote this on all Lease quotes /advertisements. I would recommend this agency but with that caveat for price comparison purposes.The pricing Gap was much closer when comparing apples to apples.So instead of walking away with an exceptional deal it was an ok deal instead. "When it sounds too good to be true it is." More

All employees were friendly, knowledgeable, an very professional. I am a first time car buyer and their courtesy and patients resonated greatly with my father and I. They have found themselves a lifeti professional. I am a first time car buyer and their courtesy and patients resonated greatly with my father and I. They have found themselves a lifetime customer, and will be highly recommended to friends and family. More