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DCH Freehold Toyota
Freehold, NJ
2,642 Reviews
DCH Freehold Toyota, located in Central NJ in the town of Freehold, New Jersey, is proud to be one of the premier NJ Toyota dealerships in the area for new, used and Toyota Certified cars, trucks, and SUVs. We serve Monmouth County, Middlesex County and Ocean County. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to make your experience with our Freehold car dealers a good one – for the life of your vehicle. Whether you need to purchase, finance, lease or service a new or preowned Toyota, you have come to the right place. We are conveniently located off Route 9 which is easy to get to from the Garden State Parkway, NJ Turnpike, Rte 18, Rte 79, 295, 95 and 195.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 2,642 reviews
September 11, 2023
Incredible customer service. Vinny and Brian were extremely professional and helped me purchase the exact vehicle I was looking for. Will be returning here for my next vehicle. Vinny and Brian were extremely professional and helped me purchase the exact vehicle I was looking for. Will be returning here for my next vehicle. More
by Jake
September 10, 2023
The response I received to my initial statement is nothing more than an attempt to "Cover Your xxx" and make it seem as if, as a customer, I wanted to place a false opinion about the way that I was tr nothing more than an attempt to "Cover Your xxx" and make it seem as if, as a customer, I wanted to place a false opinion about the way that I was treated when I tried to purchase a car from your dealership. Simply put, your sales manager Nicholas Ventriglio is nothing more than a snot nosed person who does not care about anything other than profit margins. You said that you have the audio and video proof to support your claim that I was unruly. I never stated that I did not get "verbal' with Nicholas. I will be the first to say that I did get verbal with him. You say that the video proves that I did not act accordingly. Perhaps I did not act properly. At the same time, the audio / video recording will show that I DID provide Nicholas with the communication from your dealership that supports my claim that my CASH offer of $9500 was accepted. While I may have been "out of line" when I was told that my approved offer would not be accepted, Nicholas only pushed my "buttons" further and did NOTHING to find a way to come to a mutual agreement. Instead, he pushed things to a level that was not mecessary. Quite frankly, your response is nothing more than an attempt to "cover your xxx" and make it seem as if I was the only person who was at fault. I ask that you once again look at the video that you claim to have. I am sure that you will see that I did, in fact, provide Nicholas with the communication that I received from your dealership. In addition, before things got worse, I was already on my way out when Nicholas took things to a higher level. Here again, the audio / video revording that you claim to have will FULLY support this. Nicholas is the reason why car dealerships have such a poor reputation. I have the proof to show that I submitted a cash offer and this offer was accepted by your dealership. In addition, your video recording will also show that Nicholas was the one who acted in an aggressive maner. Did you also look and listen to the audio / video of what happened after I left your showroom? Nicholas acted in a very aggressive manner. In addition, another one of your employees acted in a very threatining manner. When he came out to "support" Nicholas, he told me to "Suck His Dick". Your response to my statement is nothing more than an attempt to cover your xxx and make it seem as if your employees acted in a respectful manner. They did NOT act this way. A few days later, I submitted a cash offer for a car from another dealership. This dealership honored this offer. A few months later, my wife and I purchased another car from this dealership. We paid CASH for this car as well. As far as I can say, Freehold Toyota lost over $30,000 worth of sales because you have a sales manager who treats prople with such a low level of respect. Freehold Toyota will NEVER get our business again. More
by ericschmidlin
September 03, 2023
Vinny went above and beyond for us. He never tried to talk me into anything said I could take my time and think it over. When we proceeded with the purchase there were so technology is He never tried to talk me into anything said I could take my time and think it over. When we proceeded with the purchase there were so technology issues and he very nicely stayed and watched Big City Greens with my daughter. He has a great sense of humor and made the whole process enjoyable and I highly recommend working any deal with him. More
by Anne
Employees Worked With
August 29, 2023
Excellent customer service. Vinnie was the best! I got exactly the car and color I wanted. Purchasing the car long distance from Virginia was a bit of a hassle, but Vinnie wal Vinnie was the best! I got exactly the car and color I wanted. Purchasing the car long distance from Virginia was a bit of a hassle, but Vinnie walked me through things. He even contacted me to be sure I got back to VA safely and that I loved my car! I was impressed with the longevity of Vinnie with this dealership and others as well. Gave me a sense of confidence they were honest folks. I highly recommend these folks! PS. I also observed Vinnie dealing with 2 of his previous customers who were there to get their license plates put on.. he was familiar, courteous and remembered about their vacation. Nice personal touch. More
by barb
August 25, 2023
First time leasing new car. Would not lease again. Never received printed copy of paperwork just a usb of forms. No computer. Would not lease again. Never received printed copy of paperwork just a usb of forms. No computer. More
by Rob
August 24, 2023
Vinnie at DCH Freehold was great to work with! He made sure I got exactly what I wanted in my new car and kept me updated every step of the way. Most importantly he treated me like family the whol He made sure I got exactly what I wanted in my new car and kept me updated every step of the way. Most importantly he treated me like family the whole time. Thank you Vinnie! More
by cmattina21
Employees Worked With
August 19, 2023
Ian Michael Salon is one great person I have ever met in buying cars. So humble, respectful , knowledgeable, professional and above all very good listener who will go above and beyond for his customers. I b buying cars. So humble, respectful , knowledgeable, professional and above all very good listener who will go above and beyond for his customers. I bought a 2023 Toyota RAV4 Hybrid and Ian from start to finish made it a great experience for us. No matter the way and the manner you ask a question, he will listen to you and give the feedback that warms your heart. Don’t look anywhere just go to DCH Toyota Freehold and ask for Ian for all your needs when it comes to buying cars. Portia and I thank you 😊 More
by Osei Bonsu S.
Employees Worked With
August 18, 2023
Ian Michael Salon our sales person, was very knowledgeable and helpful. The entire experience was a welcome departure from the typical hard sell. knowledgeable and helpful. The entire experience was a welcome departure from the typical hard sell. More
by sbrandthill
August 12, 2023
Had a good experience Did not have Camry XLE in stock, Test Drove Crown that was on showroom floor and took it home that day. Test Drove Crown that was on showroom floor and took it home that day. More
by iblumen
July 28, 2023
Ian is an actually direct and straightforward salesperson that you can trust. We'd been in contact with Ian on and off for several months as we considered buying a new car. I've actually never bought a new c that you can trust. We'd been in contact with Ian on and off for several months as we considered buying a new car. I've actually never bought a new car before and all I knew about the process was the general sense that it would be a really dragged out process and that I'd have to be on guard the whole time. Ian listened to us when we said we didn't want to deal with all the hassle and haggling and could just get to the bottom line. He kept us up-to-date on what was happening as our car was shipped to the dealership and had everything ready to go so that we finished all the paperwork in under an hour. If we have to buy a new car again, I'll talk to him first. More
by kwugirl
