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DCH Freehold Toyota

Freehold, NJ

4.8
2,642 Reviews
DCH Freehold Toyota, located in Central NJ in the town of Freehold, New Jersey, is proud to be one of the premier NJ Toyota dealerships in the area for new, used and Toyota Certified cars, trucks, and SUVs. We serve Monmouth County, Middlesex County and Ocean County. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to make your experience with our Freehold car dealers a good one – for the life of your vehicle. Whether you need to purchase, finance, lease or service a new or preowned Toyota, you have come to the right place. We are conveniently located off Route 9 which is easy to get to from the Garden State Parkway, NJ Turnpike, Rte 18, Rte 79, 295, 95 and 195.
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4268 Route 9 South

Freehold, NJ

07728

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Showing 2,642 reviews

November 25, 2024

Ian is wonderful ! I have had the pleasure of dealing with him years . He handles everything with the greatest of ease. He even helps program my phone into the new car More

by Monetsvilla123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian-Michael Salon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

DCH Freehold Toyota responded

Hi! We're delighted to hear that Ian has consistently provided you with excellent service at DCH Freehold Toyota! It's great to know he made your experience seamless and even helped with programming your phone. Thank you for sharing this wonderful feedback and come again soon!

November 25, 2024

It is always a pleasure to work with Paul . I am on my 5th car from DCH Freehold Toyota . He is one of the reasons I keep coming back . He is friendly and understands his customers and he cares More

by Monetsvilla123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian-Michael Salon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

DCH Freehold Toyota responded

Hi! Thank you for your loyalty and kind words about Paul! We're delighted to hear that his professionalism and care keep bringing you back to DCH Freehold Toyota. We look forward to assisting with many more car purchases in the future!

November 23, 2024

DCH Toyota of Freehold had me in-and-out in less than an hour including the test drive More

by W. Haqq
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vinny Vitolo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Leahy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

DCH Freehold Toyota responded

Hello! Thanks for letting us know that our team had you processed in less than an hour, including the test drive. We hope you're loving your new car and will see you again at DCH Freehold Toyota!

November 20, 2024

Excellent Service. I appreciate to the salesperson and finance person to provide an excellent service. More

by PREMALKUMAR PATEL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian-Michael Salon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

DCH Freehold Toyota responded

Hello! We're delighted to hear that you received excellent service from our team at DCH Freehold Toyota! Thank you for taking the time to share your experience with us. Come again soon!

November 19, 2024

Took my wife here to buy a used Jeep and dealt with Armando and the manager Mike Cueto. They were both very knowledgeable about the vehicle and made it such an easy buying experience from beginning to More

by Bcorley919
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Braverman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Cueto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

DCH Freehold Toyota responded

Hello! We're delighted to hear that Armando and Mike made your visit to DCH Freehold Toyota enjoyable and efficient! It's great knowing you appreciated the clean environment and fun amenities. Thanks for choosing us for your Jeep purchase. Come again soon!

November 19, 2024

Recently, I went to this dealership to purchase a 2025 Toyota Camry. The sales representative was nice, but the customer service was not good. The salesperson seemed more focused on selling dealership add More

by tim.x.foley
Recommend Dealer
No
Employees Worked With
Sales
Nov 20, 2024 -

DCH Freehold Toyota responded

Tim, Thank you for giving us an opportunity to earn your business. Congratulations on your purchase of a new 2025 Camry, we are glad to hear that you stayed in the Toyota family. If you ever need servicing on your vehicle we will be here for you. We are also glad to hear that our sales staff treated you nicely. We try our best to be as transparent as possible. At DCH Freehold Toyota figures here are done so that a customer knows everything that is available upfront when purchasing a vehicle. We show an array of options including and excluding warranties. We started this because our clients asked for it; clients were tired of agreeing to a price then being offered extras that they were not told about upfront. Good news is that these are optional extended coverages that most clients find value in, but some do not and that's okay, however we go through and explain it to each and every customer. In reviewing dealership footage it looks like you, your wife and son came in together on 8/29/24 around 4 pm, while your wife and son were test driving the car you stayed behind, after they got back from the test drive it looks like we were getting the figures together; your wife left and then you left abruptly. If we were not able to fully explain our figures, it can be confusing. As far as contact, because all of our communication is recorded, I am able see the communication back and forth and we attempted several times to contact you after you emailed us on 9/16/24 stating you were still in the market we replied within an hour with no response from you. I'm not sure if our email attempt to reach you went to spam, but then we called and left voicemails we attempted contact on 9/16/24 (email and phone call), 9/17/24 (call), 9/19/24 (email), 9/20/24 (email), 9/23/24 (call) , 9/24/24 (email) and 10/03/24 (email and call). There are 9 recorded contact attempts, however after all attempts failed we ceased our contact. It is hard to tell what happened 2-3 months ago. If you would like to discuss further please feel free to reach out to me directly. Thank You, Michael Cueto - General Sales Manager - mcueto@dchusa.com

October 31, 2024

Recently my previous car was declared a total loss, so I was in need of something to get around. I wanted to go back to Toyota since I feel confident in their products. A friend of mine suggested to go to D More

by Jeremy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian-Michael Salon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tommy TU
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

DCH Freehold Toyota responded

Hi Jeremy! We're delighted to hear that Ian-Michael and the team at DCH Freehold Toyota provided you with such a positive experience. It's great knowing they made your car-buying process smooth and enjoyable. Thanks for choosing us and come again soon!

October 31, 2024

I had a wonderful experience with Ian. He really added to my first car-buying experience. Very understanding, tons of experience, and really commits to a sale even if it's way after hours. More

by Acey H.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian-Michael Salon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Braverman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

DCH Freehold Toyota responded

Hi Acey! We're delighted to hear that Ian made your first car-buying experience at DCH Freehold Toyota so memorable. Thank you for sharing this positive feedback! Enjoy the ride in your new vehicle. We hope to see you for your first service visit!

October 29, 2024

Ian from freehold Toyota made my experience stress free was perfect ! Listened to what I wanted and made it happen !! This is our 5th vehicle using Ian I wouldn’t have it any-other way !! Always a pleas More

by Dave.cerrachio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian-Michael Salon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

DCH Freehold Toyota responded

Hi Dave! We're delighted to hear that Ian made your experience at DCH Freehold Toyota stress-free and enjoyable! Thank you for trusting us with your fifth vehicle purchase. We look forward to assisting you again in the future!

October 23, 2024

I like my new car, sales are nice. he help me trade in the old Toyota and buy a new one. Thanks. More

by xinyuan77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian-Michael Salon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

DCH Freehold Toyota responded

Hello! Thanks for letting us know that you had a great experience with our team at DCH Freehold Toyota. We hope to see you again soon!

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