Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
DCH Ford of Eatontown
Eatontown, NJ
376 Reviews
At DCH Ford of Eatontown, we are proud to help all of our local drivers from Eatontown and Wall Township to Tinton Falls and Red Bank with any automotive needs they may have.
That includes drivers looking to get that new Ford they have always wanted, those ready to find a reliable pre-owned model that fits their budget, and anyone that just needs the trusted service their vehicle deserves. Learn more about us below before you stop on by to check out our inventory!
A Fun Shopping Experience
When looking to get a new ride, you are in for a truly enjoyable time shopping for the car you want here at our dealership. It all starts with our friendly team of experts. You can work one on one with a member from any of our departments.
Learn more about the capabilities of the F-150, head out for a test drive in the Ford Escape, or get your blood pumping in the Ford Mustang. No matter what you're looking for, you can see what type of financing options you'll have with the new or used vehicle you want right on our website.
Since we work individually with you along each step of the process, we will make sure you leave completely satisfied. Plus, with all the resources and tools right on our website, you can do much of your car shopping right from home if you'd like!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 376 reviews
August 02, 2021
Always provides Great service and advisor care and with updated communication throughout the service process from scheduling, service and pick up. Very satisfied Thank you! updated communication throughout the service process from scheduling, service and pick up. Very satisfied Thank you! More
by JPal
Employees Worked With
Joe Bachorik
July 18, 2021
Always very friendly and helpful. Professional crew in service Will recommend this place to everyone I know It’s always a pleasure dealing with Warren service Will recommend this place to everyone I know It’s always a pleasure dealing with Warren More
by Tommy
Employees Worked With
July 16, 2021
Very attentive and kept me informed of all of the steps involved. He was very pleasant and communicated in a very effective manner. He explained everything clearly and answered all of my questions involved. He was very pleasant and communicated in a very effective manner. He explained everything clearly and answered all of my questions More
by Bill_Diedrichsen
Employees Worked With
July 13, 2021
What i can say is simply the best car buy experience I have ever had. I came in with a price in mind i wanted for my trade in and the price i wanted to leave with on my new "used" car (although it had on have ever had. I came in with a price in mind i wanted for my trade in and the price i wanted to leave with on my new "used" car (although it had only 36,000 miles or so). Well, I left exactly with just that. Our salesmen bernard was probably the best salesman out there. He was not pushy or trying to pitch a sale, he was as laid back and felt like I was talking to a friend. I usually hate the game, but after the first round of pricing, the Gm came out and asked what we wanted. Well we told him and he said he would make it happen . Yeah right, well the Gm did exactly just that, he made it happen without an argument or a fight. The GM also didnt try to pressure us or talk down to us as some sales managers do. This truly is the best car buying experience I have had and I have purchased and sold many cars throughout the years. More
by Romerj
Employees Worked With
Bernard, Joon An
July 12, 2021
called for appointment to have leaking tire repaired, was told to bring it in as soon as I could. When I arrived, my car was worked on in less then 10 minutes and I was on my way after a minimum of time and told to bring it in as soon as I could. When I arrived, my car was worked on in less then 10 minutes and I was on my way after a minimum of time and cost. Excellent. More
by joem034
Employees Worked With
didn't ask name
July 08, 2021
I am a very satisfied customer of the Service Department at DCH Ford of Eatontown. Kyle and Joe always take care of me. They are extremely knowledgeable, dedicated to their customers and a pleasure to work at DCH Ford of Eatontown. Kyle and Joe always take care of me. They are extremely knowledgeable, dedicated to their customers and a pleasure to work with and talk with. They do a great job! More
by JIM K
July 03, 2021
I purchased 4 new cars from this dealer. I get all my service work done here. Sometime I make an appointment and sometime I just show up. The service is done quick and the vehicles are clean when they ar service work done here. Sometime I make an appointment and sometime I just show up. The service is done quick and the vehicles are clean when they are done. More
by LoveFord
Employees Worked With
Joe Bachorik
June 29, 2021
My car was repaired sooner than promised. Because this was a recall repair, I assumed it would take longer. To my surprise it wasn't and I'm back on the road. Great job by all. was a recall repair, I assumed it would take longer. To my surprise it wasn't and I'm back on the road. Great job by all. More
by rrlskatr
Employees Worked With
Joe Bachorik
June 25, 2021
Great service reps. 5 stars. Friendly knowledgeable and accommodating in every way. Certainly would by my next vehicle from dch just knowing they are in service accommodating in every way. Certainly would by my next vehicle from dch just knowing they are in service More
by Rendavllc
June 23, 2021
While I would say I received fair pricing on the used Jeep I purchased from this Ford dealership, I would also say they have the worst customer service I have ever experienced. The salesman I dealt with Jeep I purchased from this Ford dealership, I would also say they have the worst customer service I have ever experienced. The salesman I dealt with briefly was friendly and professional, however, most of my dealings were with the Used Car Sales Manager. The sale was slightly more involved as it included some repairs that we agreed would be made to the Jeep as part of the deal. I should have known what I was dealing with when they attempted to add a $300 COVID sanitation fee to the final paperwork. After the paperwork was signed, the Jeep was brought to their service department and the sales manager all but washed his hands of the situation. I received zero communication from the dealership at this point. The only time I spoke to someone was when I texted the manager or had to drive down to the dealership to speak in person. The service manager was professional and understanding considering the sales manager made the deal and dumped the repairs on him. One of the two repairs we agreed would be made turned out to be too complicated for their shop to do as they did not have the proper tools. A credit/refund was offered which I accepted as at this point as it was over a week and I still had not taken possession of the vehicle. I was told the check would be ready that evening, then the next day, then the next, then after the weekend, then it would be mailed and when I explained to the manager how this sounded to me I was told by him he "has better things to do". I found emails of some more professional employees who finally were able to have a check cut and waiting for me to pick up..... I never forced the dealership to make this sale under these conditions. If they did not want to follow though or felt it was a nuisance, then don't agree to the terms. Even when it came to the plates. Multiple times it was confirmed they were to transfer my existing plates. When the processing was done I get a call that my new plates are in. A couple days later when my wife goes in to pick them up...they couldn't find them! Turns out they were in a pile of plates to be returned to the MVC. Good thing the employee who was supposed to return them was out for the day. (Oh, Shout out to the receptionist was is absolutely lovely to deal with, Thank you!) The worst communication and customer service I have ever received at a dealership. I received and generic email from the General Sales Manager thanking me for the sale and such. I replied to that email with my sentiments and phone number and received no response. I get it, I didn't buy a new Ford from them, it was a used car deal....but if you cant provide proper customer service or communication, then don't sell used cars..... Two stars simply because it was a fair price and the salesman was a nice guy. More
by tommyfeds
