DCH Chrysler Dodge Jeep Ram FIAT of Temecula

I had such a great time back in November of 2018 when I bought my 2018 Ram 1500 Express from this location, with the help of Steve-O, whom I now know has moved on to newer adventures. As it stood until yes bought my 2018 Ram 1500 Express from this location, with the help of Steve-O, whom I now know has moved on to newer adventures. As it stood until yesterday, March 27th, 2020, I have had loyalty to DCH Temecula. Every possible issue that came up back then, I was given several options to move forward, and was rewarded with a truck I value, and baby to this day. Imagine my surprise when I came back to have such horrible service given to me by Robert Traver, the Fleet/Internet Sales Manager. I came in on the afternoon of the 27th with the intent of buying a newer truck, which I was not overly picky about, as long as it met a couple easy pieces of criteria; I wanted to pay no more than $625/month, and it be better than my current Express option-wise, and I am still flexible on pricing, if it is worth it! To trade, I had my 2018 Bright White 1500 Express with just over 21K on the odometer, several additional options I have added through the year and some change, such as factory tow mirrors with T-Bracket that most miss adding on, and the upper glove box door. This vehicle has around $27K left to pay on it, which I know for a fact, I should be able to at least get $25K in trader, as they still sell for around $27K themselves (if you can find them with that low of mileage)! I was interested in the 0% APR deal that is going on, which was not a deal-breaker should I not qualify for. I and my wife were interested in a 2020 Warlock and Laramie, but I was open to literally anything. Robert did okay in pointing out a couple different trucks to us, but understandably, was also needing to worry about the whole social distancing thing, and I later found out he was working with another customer at the same time he was tending to my wife and me. We went inside so that my trade-in could be appraised and to have my credit check done, which meant a lot of waiting, to include while Robert was working with his other customer very intently. About 20 minutes later, Robert came back and basically told my wife and I that our credit was not what qualified for the 0% APR, and the trucks I were looking at would range around $1,000/month. This floored us, as our credit is good enough to refinance a home for a lower APR, but not for a vehicle? This makes ZERO sense! Robert then proceeds to basically wrap up all negotiations by handing all my documents back and key after hearing that we did not wish to place any money down, stating he wished he could help, but couldn’t. We left, to say the least! At no point did Robert offer to try to help, or to steer us to any vehicles that might come close, no alternatives in the used trucks, or even any step-down trucks from the ones we looked at, such as the Big Horns, which are almost $20K cheaper than the Warlocks and Laramies. We feel as he just gave up on us, and since we couldn’t get the big dollar rigs, it wasn’t worth his time. For this treatment, I can not refer DCH Temecula to anyone anymore, especially during this time when stimulating the market should be a big deal to have dealers work with customers. I feel that I will have better luck, and I have seen better luck through Lake Elsinore Chrysler Dodge Jeep Ram, which have offered to buy off my loan, and get me into something good once they get exactly what I’m looking for in… Sad, I did not even get a quote from Robert, nor did he let myself or my wife know how much my truck was in trade! I Miss Steve-O, and would love to come back, just don’t think it will happen after this sour taste. More

Dennis Shoup is a great salesperson, if you want low pressure and a lot of information, take a test drive with him. He is very honest and was giving me great advice, if I go back to purchase a car I wou pressure and a lot of information, take a test drive with him. He is very honest and was giving me great advice, if I go back to purchase a car I would only go through him. He is in internet sales and can give you an even better discount More

Nate and Chris were fantastic. Best experience buying a new vehicle ever. Recommend them to all family and friends. They made buying our new truck painless! new vehicle ever. Recommend them to all family and friends. They made buying our new truck painless! More

I am a loyal customer to DCH Chrysler Dodge Jeep Ram Fiat My Daughter, DeeDee purchased a Fiat for myself a couple years ago. Since the purchase- I have been religiously going to Temecula for my service needs My Daughter, DeeDee purchased a Fiat for myself a couple years ago. Since the purchase- I have been religiously going to Temecula for my service needs. I continue to go to Temecula, because I have the best service advisor! I get an exceptional customer service experience from Kevin Oakley each and every time. He always takes care of me! He goes above and beyond. He is friendly, knowledgable, and the reason my car is still running great! Thank you for all that you do, Kevin! More

Not the first time this happened Sold vehicle that I was in the process of buying. No reflection on Robert Traver but a reflection on the management of this dealership. Based on ot Sold vehicle that I was in the process of buying. No reflection on Robert Traver but a reflection on the management of this dealership. Based on other reviews this is not the first time this has happened and worse they couldn't provide me with a good explanation of why they sold it to someone that came in after me. You need to get a better procedure/process to avoid these issues. Our company purchases vehicles from both DCH and Paradise in Temecula, I will recommend we do not purchase any future vehicles based on the customer service I received. Ron P. More

Incompetent Took my RAM here for two oil changes, waited in the lobby both times. And both times they left me sitting there for over an hour past the time the oil Took my RAM here for two oil changes, waited in the lobby both times. And both times they left me sitting there for over an hour past the time the oil change was completed. Also, they can’t seem to figure out why water drips onto the front passenger floor mat from (presumably) the AC system, it’s been like that since I bought the truck 2018 RAM 1500 Ecodiesel 4x4 Laramie More

Awesome I first called the dealership before going in and spoke with Marty. I told him what I was looking for and I went in the next day. Of course I asked I first called the dealership before going in and spoke with Marty. I told him what I was looking for and I went in the next day. Of course I asked for Marty by name and he came out and showed me around. He showed me the cutest 2018 Fiat 500 Pop in Charcoal gray, within five minutes of my arrival. I had gotten there at 1:30 and left by 5:30. Full of information and a very pleasant experience along with my new Fiat. This was in April of this year, I returned with my daughter in July, again I went in looking for Marty and again he helped us and we left with a 2015 Kia Forte. Would I go back or recommend my salesman to anyone looking for a car. Yes, Marty at DCH. Thank you for making it easy to buy a car. Irene More

Amazing Salesperson! I can't say enough about one of your salespeople, Robert Traver...my parents purchased a car from him and he was amazing! He was so patient..spent so I can't say enough about one of your salespeople, Robert Traver...my parents purchased a car from him and he was amazing! He was so patient..spent so much time with them....answering ALL the questions they had. He is so knowledgable about the cars and the purchasing process. Thank you Robert for being so honest and helpful! We will be back for any car needs we have and will defiantly recommend you! More

Amazing!! I had a wonderful experience! I was helped by Ryan Bishop, and he was nothing but wonderful throughout the entire experience. He was very thorough, al I had a wonderful experience! I was helped by Ryan Bishop, and he was nothing but wonderful throughout the entire experience. He was very thorough, all while being extremely kind! Highly recommend! More

Purchase of a new 2019 Dodge Challenger GT Huge shout out to Ryan Bishop who not only got us in to our dream car, but the level of service, integrity, and knowledge surpassed our expectations! Huge shout out to Ryan Bishop who not only got us in to our dream car, but the level of service, integrity, and knowledge surpassed our expectations! Thank you Ryan we highly recommend you to anyone looking to buy a DCH vehicle. More