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DCH Chrysler Dodge Jeep Ram FIAT of Temecula
Temecula, CA
303 Reviews
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Showing 303 reviews
June 07, 2022
Jeep customer service center involved, Patrick my case manager called me but did not listen to a word I said regarding my complaint, then said he did not have time to discuss my concerns line item by line manager called me but did not listen to a word I said regarding my complaint, then said he did not have time to discuss my concerns line item by line item listed below. He said he would respond back to me in less than 2 days. No return call as promised, now 4 days later no return call, Patrick's voice mail box is full. No one is accountable to ensure customers are serviced with respect. Now my Jeep needs a new engine under factory warranty, did not arrive as promised on 5/25/2022 and no one knows when it will arrive. No one will provide me a number to escalate my complaint to get resolution after multiple emails requesting. In a message dated 5/30/2022 8:26:20 AM Pacific Standard Time, Good morning Mr. Holmbeck and Mr. Colson, I have multiple complaint against DCH Jeep. Outlined below are the issues and sequence of events: Drop vehicle of April 26 1. Break loose pressure 3rd time in for same problem; previously stated no issues documented on invoice, Every time had to leave Jeep for multiple days to diagnostic of the stated issues. 2. Loss of Braking Pressure again on the freeway,Brake fluid exchange and oil change service, transmission leaking 3. Found new engine needed; ordered arrival date May 25 4, Brake repair completed found issues that previously stated no issues with identical stated problems at 3 other service visits state almost got into accident all times. Multiple days in service all 3 times for brake diagnostics 5. Repairs completed May 13th. 6. 17 days to repair brakes and oil change 7. Left vehicle since engine exchange scheduled on 5/25 8. Called on 5/26 stated engine did not arrive and to pick up vehicle, no idea when will arrive. 9. Arrived to pick up vehicle, it was Jeep was locked up at off site facility had to uber home 10. Pick up vehicle on 5/27 engine running very rough, notified Chris 11. 5/28 Notified Chris Transmission still leaking VM to Chris that oil reset light not done, mileage window sticker not replaced 12. Sunday 5/29 engine light, VM for Chris 13, Reviewed invoice oil was not changed, assuming did not change to to replacing the engine. 14. $1341.32 Rental car charges There appears to be a major quality service issue at DCH Chrysler Jeep. 4th time bringing in for hazardous breaking issues that had loss of pressure 3 separate services that stated no issues. Prior invoices stated brake functioning properly. 17 days for brake repair, transmission leak and oil change. Transmission still leaking, oil was not changed and engine did not arrive as promised. Now my engine light in on. The excessive time of repairs and lack of services performed and arrival of engine has been very costly to me and is unacceptable customer service. I would like to speak to someone above Mike to resolve these issues with this DCH Jeep. Please review all invoices with brake services since this was a safety issue. Looking forward to your response, More
by radiken
Employees Worked With
John Holmbeck, Chris Bennett, Miguel Zermeno
December 05, 2021
such a lair dealer( David) he confirmed their MSRP on the car on the phone is same as selling price but when we drove 80 miles the price was 20 k higher than MSRP. the car on the phone is same as selling price but when we drove 80 miles the price was 20 k higher than MSRP. More
by shayanche
Employees Worked With
David
June 13, 2021
My experience buying a new car was amazing thanks to Dennis. I reached out about a jeep that was in transit and he kept me informed about what was going on and when it was to arrive on lot. Then when we Dennis. I reached out about a jeep that was in transit and he kept me informed about what was going on and when it was to arrive on lot. Then when we came in it was so easy and straight forward. Dennis is really the guy to go to if you're looking for a great experience. More
by Denielle wallace
Employees Worked With
Dennis Shoup
December 15, 2020
Took care of the problem the first time.Three times I Took care of the problem the first time. Three times I went out to Hemet Dodge (which I would not recommend) for repeat work on a leaking transmiss Took care of the problem the first time. Three times I went out to Hemet Dodge (which I would not recommend) for repeat work on a leaking transmission. Three visits, honestly not 100% sure what they did as I received a few different stories from different technicians, but in the end they were unable to come to a solution. Following a post on the Challenger online forum regarding the repeat leak, Dodge Cares reached out to me directly, opened a case and recommended DCH for service. Called, made appointment and when I arrived met with Rudy there at DCH Service. I explained the situation, history and that I had a case number opened up on the matter. Rudy reviewed the history of the car service with me which was extremely helpful as I have only purchased the car recently (not from DCH Dodge). Seeing the service history that the dealership had was insightful. Following a quick review, it was determined that the transmission remained an issue so a rental was arranged for as the issue was covered under warranty. Rudy kept me informed of the progress and the recommendation by the DCH team to have the entire transmission replaced as opposed to trying another pan or gasket approach. A transmission had to be ordered so was informed it might be another week, seeing as I dropped it off just before the Thanksgiving Holiday. Transmission was replaced ahead of schedule, rental car was covered and service was completed timely, in a friendly manner and with periodic notifications on status. Really appreciate Rudy’s time on this, Dodge Cares for reaching out to me directly and their assistance in brokering the replacement of the transmission as opposed to trying to patchwork something together. My previous car was a Chrysler 300 which I owned for 15 years, 255,000 miles and little to no major maintenance needs. Great cars and appreciate DCH for their work on this issue. More
by Mrf-
Employees Worked With
Rudy Morales
November 17, 2020
We had a great experience with Dennis and Cesar. We were treated respectfully (after having a terrible experience that morning at a different dealership). They gave us a fair trade in on our vehicle and rea treated respectfully (after having a terrible experience that morning at a different dealership). They gave us a fair trade in on our vehicle and really worked with us on a deal for a Pacifica. I never felt that typical "sales experience" that makes car buying so awful. There was minimal back and forth with pricing & we walked away feeling like we made a great purchase. I would highly recommend asking for Dennis if you're looking to shop here! Also had a great experience with Levi in finance. More
by csherm333
Employees Worked With
Dennis Shoup, Levi Eck
October 24, 2020
I live in Temecula Just purchase a 3500. Every three years for me business l purchase the same truck this was the first time going to purchase from my neighbor hood dealership if you are a smart buyer years for me business l purchase the same truck this was the first time going to purchase from my neighbor hood dealership if you are a smart buyer don’t waist your time they don’t do invoice deals only pounders this is according to the sales manager More
by Turcios.cturcios
Employees Worked With
Chris Armacost
October 16, 2020
My wife was in need for a new car (her car just wasn't cutting it power wise. She was fine with it being a 2019 having all the tech but I just wasn't comfortable with the lack of get up and go when needed cutting it power wise. She was fine with it being a 2019 having all the tech but I just wasn't comfortable with the lack of get up and go when needed). She's not really into cars so getting her to show any interest was an issue until she saw the Wrangler. Not wanting to play any games I reached out to John David (JD) in the internet department. He was prompt, professional, and very knowledgeable. I told him what features my wife was interested in as well as her likes and dislikes of her current vehicle and he was able to find the perfect fit, a 2020 Jeep Wrangler Unlimited Sport. With all the different trims and options we could have spent DAYS trying to find what would fit us best but he was spot on in a matter of minutes. Having done research I feel that he was able to give me a great price for the Jeep and a more than fair price for my wife's car without having to go back and forth for hours or playing the "walk out" game. It was a plus knowing that his GSM Kelly Schmidt was looking over the deal (I have purchased many cars from Kelly in the past and have referred many friends and family to him). ANYONE WHO HAS HAD A BAD CAR BUYING EXPERIENCE OR HATES THE CAR BUYING PROCESS NEEDS TO TALK TO KELLY! He will change your perspective 180* and make you a customer for life. Levi, the finance manager was also very helpful and knowledgeable when it came to going over the fine print contracts. We didn't feel pressured or tricked into products we were not certain about. I highly recommend DCH CJDF of Temecula for car buying, leasing, and servicing needs. Just remember to ask for JD and Kelly. More
by anthonyhowell3
Employees Worked With
JD Mendoza, Kelly Schmidt, Levi Eck
September 05, 2020
He was great! Very helpful on what I was looking for. He was very friendly and explained everything I needed to know very clearly. Really appreciate him! was very friendly and explained everything I needed to know very clearly. Really appreciate him! More
by Pixie_alex951
Employees Worked With
Glenn Auler
September 04, 2020
We took our truck in for an oil change, they scratched our truck to the metal. Took us about a week to talk to someone and finally they said we could bring it in and they would fix it. We just picked up o our truck to the metal. Took us about a week to talk to someone and finally they said we could bring it in and they would fix it. We just picked up our truck and the paint is not the same color. We just bought a brand new Ram 1500 from them, it’s not even a year old and now we have to deal with this whole paint issue because of someone’s negligence. Also did I mention it took a week to just get ahold of someone to talk to them about the issue. So disappointed. More
by ER
Employees Worked With
John Holmbeck, Armel Abalos
July 24, 2020
June 2020 purchased a used Jeep Liberty, salesman Steve Shonaman told us he was aware of AIr conditioning was an issue but to bring it back in if any problems and he would fix it. When we brought it back S Shonaman told us he was aware of AIr conditioning was an issue but to bring it back in if any problems and he would fix it. When we brought it back Steve we have to pay for repairs. No integrity. More
by tmuehlst
Employees Worked With
Steve S.
