DCH Chrysler Dodge Jeep Ram FIAT of Temecula

Dennis Shoup is a great salesperson, if you want low pressure and a lot of information, take a test drive with him. He is very honest and was giving me great advice, if I go back to purchase a car I wou pressure and a lot of information, take a test drive with him. He is very honest and was giving me great advice, if I go back to purchase a car I would only go through him. He is in internet sales and can give you an even better discount More

Nate and Chris were fantastic. Best experience buying a new vehicle ever. Recommend them to all family and friends. They made buying our new truck painless! new vehicle ever. Recommend them to all family and friends. They made buying our new truck painless! More

I am a loyal customer to DCH Chrysler Dodge Jeep Ram Fiat My Daughter, DeeDee purchased a Fiat for myself a couple years ago. Since the purchase- I have been religiously going to Temecula for my service needs My Daughter, DeeDee purchased a Fiat for myself a couple years ago. Since the purchase- I have been religiously going to Temecula for my service needs. I continue to go to Temecula, because I have the best service advisor! I get an exceptional customer service experience from Kevin Oakley each and every time. He always takes care of me! He goes above and beyond. He is friendly, knowledgable, and the reason my car is still running great! Thank you for all that you do, Kevin! More

Not the first time this happened Sold vehicle that I was in the process of buying. No reflection on Robert Traver but a reflection on the management of this dealership. Based on ot Sold vehicle that I was in the process of buying. No reflection on Robert Traver but a reflection on the management of this dealership. Based on other reviews this is not the first time this has happened and worse they couldn't provide me with a good explanation of why they sold it to someone that came in after me. You need to get a better procedure/process to avoid these issues. Our company purchases vehicles from both DCH and Paradise in Temecula, I will recommend we do not purchase any future vehicles based on the customer service I received. Ron P. More

Incompetent Took my RAM here for two oil changes, waited in the lobby both times. And both times they left me sitting there for over an hour past the time the oil Took my RAM here for two oil changes, waited in the lobby both times. And both times they left me sitting there for over an hour past the time the oil change was completed. Also, they can’t seem to figure out why water drips onto the front passenger floor mat from (presumably) the AC system, it’s been like that since I bought the truck 2018 RAM 1500 Ecodiesel 4x4 Laramie More

Awesome I first called the dealership before going in and spoke with Marty. I told him what I was looking for and I went in the next day. Of course I asked I first called the dealership before going in and spoke with Marty. I told him what I was looking for and I went in the next day. Of course I asked for Marty by name and he came out and showed me around. He showed me the cutest 2018 Fiat 500 Pop in Charcoal gray, within five minutes of my arrival. I had gotten there at 1:30 and left by 5:30. Full of information and a very pleasant experience along with my new Fiat. This was in April of this year, I returned with my daughter in July, again I went in looking for Marty and again he helped us and we left with a 2015 Kia Forte. Would I go back or recommend my salesman to anyone looking for a car. Yes, Marty at DCH. Thank you for making it easy to buy a car. Irene More

Amazing Salesperson! I can't say enough about one of your salespeople, Robert Traver...my parents purchased a car from him and he was amazing! He was so patient..spent so I can't say enough about one of your salespeople, Robert Traver...my parents purchased a car from him and he was amazing! He was so patient..spent so much time with them....answering ALL the questions they had. He is so knowledgable about the cars and the purchasing process. Thank you Robert for being so honest and helpful! We will be back for any car needs we have and will defiantly recommend you! More

Amazing!! I had a wonderful experience! I was helped by Ryan Bishop, and he was nothing but wonderful throughout the entire experience. He was very thorough, al I had a wonderful experience! I was helped by Ryan Bishop, and he was nothing but wonderful throughout the entire experience. He was very thorough, all while being extremely kind! Highly recommend! More

Purchase of a new 2019 Dodge Challenger GT Huge shout out to Ryan Bishop who not only got us in to our dream car, but the level of service, integrity, and knowledge surpassed our expectations! Huge shout out to Ryan Bishop who not only got us in to our dream car, but the level of service, integrity, and knowledge surpassed our expectations! Thank you Ryan we highly recommend you to anyone looking to buy a DCH vehicle. More

This dealer does not stand behind their product or customers I bought a brand new Jeep from DCH Temecula. The buying process went smooth, but after that it all went down hill. After only owning my Jeep for 3 mon I bought a brand new Jeep from DCH Temecula. The buying process went smooth, but after that it all went down hill. After only owning my Jeep for 3 months I had to bring it to DCH for 2 dash lights that came on. My Jeep ended up being there a total of 11 weeks. FCA ended up buying it back, but DCH didn’t want to be involved with the buyback process at first. It wasn’t until I posted about the experience on local Jeep forums that DCH decided they wanted to help and facilitate the buyback. The service manager (Mike Z) was the only one at this dealer that stepped up and tried to make things right. I feel like throughout the whole process DCH was very unorganized and unhelpful. My service advisor (Rudy Morales) was hard to reach. I would, no lie, have to call and threaten to talk to a manager on several occasions just to get him on the phone so I could try to figure out what was going on with my Jeep. I even called and left a message for the general manager of the dealership at one point trying to get information about my vehicle because my service advisor was so unhelpful, but got no call back. When I finally did go to surrender my Jeep back to FCA, DCH had no idea where my Jeep was on their lot. The weekend manager had no idea the vehicle surrendering appointment was that day because Rudy never passed it on. In fact when he was talking to a service tech he stated “this is the second Rudy stinger I’ve had this morning”. Referring to the lack of Communication and organization. Took them about 30 mins to locate my Jeep. You would think a dealer would bend over backwards for a customer they sold a lemon to and try to make things right. Not DCH! There were speed bumps every step of the way with DCH. Glad to be free from DCH as well as FCA. More