DCH Chrysler Dodge Jeep Ram FIAT of Temecula

Amazing dealer. Would highly recommend anyone looking for a new dodge,ram,jeep to give DCH of Temecula a chance before going else where. Amazing sales personnel all Would highly recommend anyone looking for a new dodge,ram,jeep to give DCH of Temecula a chance before going else where. Amazing sales personnel all around great experience. Robert Traver help me get into a brand new jeep i was looking for. I couldn't be more happy with my experience working with him through the process. Also Chris from finance was amazing in getting me the best possible rate and payment i was looking for. Would definitely like working with them again in the future. Thank you!! Robert,Chris and DCH of Temecula More

Very friendly and knowledgeable people who were very helpful to make the decision to purchase our first Jeep helpful to make the decision to purchase our first Jeep More

The buying process was straight forward, no pressure, but took way too long. I think I was in the dealership for 4 hours. It took about an hour to look at the truck and agree upon the price. took way too long. I think I was in the dealership for 4 hours. It took about an hour to look at the truck and agree upon the price. More

Everyone at DCH is helpful, friendly and professional! Our salesperson, Dennis Shoup helped us with the purchase of our Grand Cherokee. He assisted us with selecting the SUV that was right for us. No hig Our salesperson, Dennis Shoup helped us with the purchase of our Grand Cherokee. He assisted us with selecting the SUV that was right for us. No high pressure or lengthy process. He and the team were organized and efficient. The GM Kelly Schmidt runs a great dealership, they’re a solid team. I would highly recommend DCH Chrysler, Jeep, Dodge! We love our new car. More

Thank Dodge Ram foryour great service I so happy to purchase my 2500 truck Thank Jose flores purchase my 2500 truck Thank Jose flores More

Everything was good with the purchase until the finance person didn't help me after the purchase. Greg, the sales person was very good. I asked the the finance person for some help, which he could have hel person didn't help me after the purchase. Greg, the sales person was very good. I asked the the finance person for some help, which he could have helped me with, but he said that "the dealership doesn't help with these things after you purchase the car". After waiting in line and talking to the DMV i was told the dealership was the only place i could get done because i didn't have the title yet. Hopefully that is not the way they handle other after purchase requests... More

We left another dealership because we did not like our sales guy. When we came in JD greeted us with enthusiasm and respect. He asked us a few question's about what we want and he led us to our 2022 J sales guy. When we came in JD greeted us with enthusiasm and respect. He asked us a few question's about what we want and he led us to our 2022 Jeep Wrangler. It has everything we want and more. We had a great time and there was no hassle or pressure. More

On 9/15/22. ..After many calls to resolve this issue regarding my 2019 Chrysler 300S for a both rear rotor replaced. (Please note: only had it for a less then a w ..After many calls to resolve this issue regarding my 2019 Chrysler 300S for a both rear rotor replaced. (Please note: only had it for a less then a week.) a service advisor told me Chris Bennett. ,A tech there drove my car for 22 miles for they said for a test drive. ?????( I have pictures of the odometer from dropping it off- from picking it up). Very common at the location … So please do the same . If you drop off your vehicle.. I called to try to get an answer and recomposited for gas ,I in which had spoke to Chris Bennett, and A manager Kevin. I was shot down. ( I guess that is why there rating speaks loudly about there customer service.) With gas @ roughly 5 dollars a gallon. Very poor customer service! Please go somewhere else to take your Car and truck, You will experience poor customer service here, with very poor direction of customer loyalty, and focus! Thanks for reading. More

Jeep customer service center involved, Patrick my case manager called me but did not listen to a word I said regarding my complaint, then said he did not have time to discuss my concerns line item by line manager called me but did not listen to a word I said regarding my complaint, then said he did not have time to discuss my concerns line item by line item listed below. He said he would respond back to me in less than 2 days. No return call as promised, now 4 days later no return call, Patrick's voice mail box is full. No one is accountable to ensure customers are serviced with respect. Now my Jeep needs a new engine under factory warranty, did not arrive as promised on 5/25/2022 and no one knows when it will arrive. No one will provide me a number to escalate my complaint to get resolution after multiple emails requesting. In a message dated 5/30/2022 8:26:20 AM Pacific Standard Time, Good morning Mr. Holmbeck and Mr. Colson, I have multiple complaint against DCH Jeep. Outlined below are the issues and sequence of events: Drop vehicle of April 26 1. Break loose pressure 3rd time in for same problem; previously stated no issues documented on invoice, Every time had to leave Jeep for multiple days to diagnostic of the stated issues. 2. Loss of Braking Pressure again on the freeway,Brake fluid exchange and oil change service, transmission leaking 3. Found new engine needed; ordered arrival date May 25 4, Brake repair completed found issues that previously stated no issues with identical stated problems at 3 other service visits state almost got into accident all times. Multiple days in service all 3 times for brake diagnostics 5. Repairs completed May 13th. 6. 17 days to repair brakes and oil change 7. Left vehicle since engine exchange scheduled on 5/25 8. Called on 5/26 stated engine did not arrive and to pick up vehicle, no idea when will arrive. 9. Arrived to pick up vehicle, it was Jeep was locked up at off site facility had to uber home 10. Pick up vehicle on 5/27 engine running very rough, notified Chris 11. 5/28 Notified Chris Transmission still leaking VM to Chris that oil reset light not done, mileage window sticker not replaced 12. Sunday 5/29 engine light, VM for Chris 13, Reviewed invoice oil was not changed, assuming did not change to to replacing the engine. 14. $1341.32 Rental car charges There appears to be a major quality service issue at DCH Chrysler Jeep. 4th time bringing in for hazardous breaking issues that had loss of pressure 3 separate services that stated no issues. Prior invoices stated brake functioning properly. 17 days for brake repair, transmission leak and oil change. Transmission still leaking, oil was not changed and engine did not arrive as promised. Now my engine light in on. The excessive time of repairs and lack of services performed and arrival of engine has been very costly to me and is unacceptable customer service. I would like to speak to someone above Mike to resolve these issues with this DCH Jeep. Please review all invoices with brake services since this was a safety issue. Looking forward to your response, More

such a lair dealer( David) he confirmed their MSRP on the car on the phone is same as selling price but when we drove 80 miles the price was 20 k higher than MSRP. the car on the phone is same as selling price but when we drove 80 miles the price was 20 k higher than MSRP. More