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DCH Brunswick Toyota - Service Center

North Brunswick, NJ

4.4
688 Reviews

688 Reviews of DCH Brunswick Toyota - Service Center

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March 18, 2011

I had a issue with my 2011 Camry that I purchased at another dealer. I took car to Brunswick to see if they could help me with car problem. They fixed it and even washed the car when they were done with More

by sgupta1223
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Delsalto,Manager Michael and David, Michael Deangelis
March 18, 2011

Hello! I believe you do not have the highest category that should be given to DCH Toyota Service in North Brunswick. Mike DeAnglis from their service department and his technican receives an "Exceeds Ex More

by rbrenowitz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike DeAngelis in Service. , Michael Deangelis
March 03, 2011

I brought my car in for a check engine light diagnosis. My ABS/Brake lights are on but I had already had that checked out. I specifically told them NOT to diagnose those lights, just the check engine indic More

by Customer28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig M.
Mar 26, 2011 -

DCH Brunswick Toyota responded

My name is Richard Mootz and I am the service director for DCH Brunswick Toyota. We spend so much effort into keeping every customer satisfied that it pains me to hear that you had a poor experience, and there is no excuse for that. It also seems that you had a completely different problem fixed at the other location and did not address the error codes you received for the ABS brakes. We highly recommend having that safety issue addressed immediately, and if you would give us the honor of trying to make things right with you I am sure that you will be very satisfied with the customer service that we are capable of, and you deserve to receive. Thank you again for your feedback, and I hope we have the opportunity to work together again.

January 14, 2011

I don't usually write reviews (ever), but I had to commend DCH's service department - and let others know. I went in for a routine oil change, and the service dept found that I had balding tires (prob More

by bloobie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Michalowski
November 20, 2010

Service was very simple. The service writers were very nice and walked you through entire process. Very friendly and accommodating, would recommend to anyone. The problems are always fixed the first time. More

by capacar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Muniz, Michael DeAngelis, Richard Mootz, Jonathon Capaccio
May 22, 2010

This dealership is not honest with its customers. It arranges service appointments but does not honor them, you are simply put in line. In addition, a simple oil change take over an hour and then they More

by s1gins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John
Dec 13, 2010 -

DCH Brunswick Toyota responded

Hello, On behalf of DCH I apologize for any inconvenience you may have had while visiting us for your last service appointment. We have since hired more staff and changed some internal policies to make sure that we can accomodate the increased service business we have been receiving lately and thank you for the feedback. I understand that our service manager has reached out to you offering to make up for your experience yet you did not respond. Please let me know if I can also do something for you to make up for your experience. Jason Cohen Customer Service 732-418-8888

April 09, 2009

From the moment we drove up to when we drove off in our car there was no question that we had received the most professional and caring service. Upon arrival I told the service adviser (Craig Mayle) that More

by beachiemomma
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Deangelis
March 19, 2009

SERVICE GONE SHOCKINGLY RIGHT!!! After bringing my car to the dealership i purchased it from and having an awful service experience there (i wont name where), my sister told me that brunswick toyota had a More

by kissafool
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yanni
January 26, 2009

I like going here to this dealership for car service because since the facility is new, while waiting they got a large waiting area for people to sit and be comfortable. They got 3 tv monitors, 2 for t More

by joy2k5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan G.
November 18, 2008

My experience at this dealership is nothing but very satisfactory, great personnell that know what they are doing they are always going out of their way to make everybody happy, their service is great a More

by bagger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
mr Richard Mootz; mr Juan Galego