DCH Brunswick Toyota - Service Center

Great Experience! Toyota speaks for itself! The dealership is a class act! All employees were friendly from service to sales and all made sure I was being helped e Toyota speaks for itself! The dealership is a class act! All employees were friendly from service to sales and all made sure I was being helped even though I have to travel to get there it is worth it! Finance Dept. was quick and efficient and not pushy at all which is a big plus! More

I must look dumb I bought an Highlander Limited 13 month ago. I paid full asking price but part of the deal was to have a hitch and plug installed. They installed it I bought an Highlander Limited 13 month ago. I paid full asking price but part of the deal was to have a hitch and plug installed. They installed it and I was very happy with my SUV till a week ago when I unhooked the trailer from the Trailblazer and try to pull it with the Toyota. No lights.I checked and found no power on the SUV plug. Upon further Google work I learned that there should be a relay at the drivers feet which converts from 4 lights system on the Toyota to 3 lights system on the trailer. There was no relay in there and the plug which was to be connected to it was hanging lose. As soon as I brought it in the first lady told me that it was $160.00 to just trouble shoot the problem. I explained that all it needed was a relay and add a fuse in the fuse box. She passed me to her manager and he said that there was no deal to install the relay. Then he says hes going to call the sales manager in another building to see if they pay for it. After an hour he told me that his technician is going over the problem "wire by wire" to find the problem. After 3 hours he told me that I have a bad relay and they changed it out of the "good will" They even washed my car. In the way home I stopped and looked at the driver feet and there it was MY NEW RELAY. There was no need to lie. He should have just said: sorry we forgot to install it.So there is my average rating instead of good or great. More

MICHAEL DeANGELIS IS A ROCK STAR..!!! [NORTH BRUNSWICK NJ] PHENOMENAL SERVICE: I just left DCH Toyota: And saw MICHAEL DeANGELIS, greeted with a Smile. I had a Wonderful Surprise..!!! The Drivers side where I PHENOMENAL SERVICE: I just left DCH Toyota: And saw MICHAEL DeANGELIS, greeted with a Smile. I had a Wonderful Surprise..!!! The Drivers side where I was hit earlier this week [Door & Bumper], was buffed out, and I no longer need to get that side repaired [it looked worse than what it was]. What an Excellent Leader to take the initiative to handle an issue without being asked. MICHAEL DeANGELIS is an Awesome ROCK STAR, an AMAZING DCH Expert, and a GREAT Person..!!! He always takes GREAT care of ME, as well as his other customers. Michael is compassionate, foresees the need of the customer, and IMMEDIATELY thinks of ways to bring resolve. That's why I keep coming back..!! [Take Notes] He DESERVES a Promotion..!!! TAMISHA PALIN [Franklin Park, NJ] More

Great service tech support Brought my RAV 4 in for Bluetooth phone connection assistance and wish to comment on knowledge of Fernando Ramirez in getting the job done the right w Brought my RAV 4 in for Bluetooth phone connection assistance and wish to comment on knowledge of Fernando Ramirez in getting the job done the right way. More

Will Never Return I recently started taking my Toyota to another shop to get it serviced. The last time I was at the service center, I explained what the problem was w I recently started taking my Toyota to another shop to get it serviced. The last time I was at the service center, I explained what the problem was with the car and asked if they could take it out on the road and do a test drive. They said that they would. That was before they got my money. Needless to say that did not happen. They drove it around the parking lot and told me that there was nothing wrong with it. A lie! It just seem that some of these guys; Mike being one of them are just plain arrogant when it comes to women and especially people of color. The way they talk to you is so condescending. I will never take my car back there ever again. Especially Mike the Service Manager. Once he had the nerve to yell at me in front of everyone; so unprofessional. I am quite happy now with the people who I've found to work on my car. More

Honest and competent service I brought my car in most recently for oil change and annual safety inspection. Mike and Richard were courteous as usual and finished the work quickly. I brought my car in most recently for oil change and annual safety inspection. Mike and Richard were courteous as usual and finished the work quickly. Thanks Mike and Richard for the great service and great work. More

Another awesome job and great customer service. I had a great experience with DCH Brunswick Toyota. I got a vibration around 40 to 50 mph which sometimes can be driven through. They were able to s I had a great experience with DCH Brunswick Toyota. I got a vibration around 40 to 50 mph which sometimes can be driven through. They were able to spot and fix the problem (torque converter) on my car. Very friendly and courteous staff. Thank you once again to Michael Deangelis and Craig Mayle. They provide excellent service without breaking your wallet. More

I went for Toyota Safety Recall service. I took appointment with my name. When I reached their person scanned my VIN# using electronics device. I show my safety recall notice. I was waiting in wait appointment with my name. When I reached their person scanned my VIN# using electronics device. I show my safety recall notice. I was waiting in waiting area for 4 hours and later on I went to service rep and told my name but there is no name on their list. I gave my car details and found it with the name who purchased prior to me from their dealership. Car was ready 1-1/2 hour before but they are calling wrong name(prior owner).They didn't check any name or anything before taking my car. More