DCH Brunswick Toyota - Service Center

2011 Nissan Rouge Juan Martinez is a great assest to your company. Mr. Martinez went above and beyond the call of duty. He is patient, Knowledgeable and very professi Juan Martinez is a great assest to your company. Mr. Martinez went above and beyond the call of duty. He is patient, Knowledgeable and very professional. Juan thanks again you made my service issue much more tolerable to deal with. Arlene Davis More

Check Engine Light Today I brought in my 2001 Toyota Camry because to the check engine light was on. It was my first time bringing my vehicle to DCH Brunswick Toyota Sci Today I brought in my 2001 Toyota Camry because to the check engine light was on. It was my first time bringing my vehicle to DCH Brunswick Toyota Scion and all the staff was very friendly and courteous; even ones who were not helping me directly greeted me with smiles and kind words. My father was there to take me home as a dropped my car off and even he stated as he was in the waiting room the staff was so friendly in greeting him and letting him know that there was free coffee and donuts. :-) In the addition the facility was very well kept and neat. The entrance to the service bay to drop off cars was exceptionally large and could fit about 12 cars roughly. In addition, it was covered so it's all weather which makes it nice during the winter or other inclement weather conditions. Parking lot and waiting room/lounge was large as well. It felt like this was another dealership in and off itself. Juan Martinez was my service agent and when he called me to explain the root cause of the light being on. I was so embarrassed and angry with myself to find out it was such a minor issue. I realize that it was something I could have easily resolved myself. Since the dealership performed a diagnostic analysis I had to pay for the service rendered. However, Juan and the service manager, Mike Olson, understood my frustration with regards to the fix being simple and worked with me on the fee for the analysis done. They were great to work with and I would recommend bringing vehicles to DCH Brunswick Toyota Scion any time. It was a very pleasant first More

Highly recommend this dealer!!! This is hands down one of the best dealers I've experienced. Staff is extremely friendly and really make you feel like they are taking care of you and This is hands down one of the best dealers I've experienced. Staff is extremely friendly and really make you feel like they are taking care of you and not trying to take advantage of you. Mark and Rich are excellent leaders and their compassionate and friendly personalities definitely trickle down to their teams. They even go out of their way to make sure every customer is well taken care of which in all my experiences with shops is unheard of. If you have a Toyota or Lexus (or any car for that matter) I would DEFINITELY recommend you bring it here for service! More

Professional Service by Service Professionals... I bought my 2015 Rav4 from this dealer based on the positive reviews of their service department and after 2 years, DCH Brunswick Toyota Service has o I bought my 2015 Rav4 from this dealer based on the positive reviews of their service department and after 2 years, DCH Brunswick Toyota Service has overwhelmingly exceeded my expectations. The courtesy and professionalism of Service Advisor Juan Martinez at my last scheduled service visit on 3/10/17 was the kind of "Excellence in Customer Service" that you don't see enough of nowadays. I'm sure Juan's dedication to his profession is also a reflection of Service Manager Rich Mota and Customer Relations Manager Lynn Melian, who both always made sure I was satisfied with the courtesy and level of service that DCH Brunswick Toyota provided me during all my scheduled and one non-scheduled service visit. For that one non-scheduled service visit, Rich Mota made sure I had a vehicle to use for a week at "no charge". Take it from an old time former paperboy...DCH Brunswick Toyota Service is ACES... Greg Dugan More

Great service and work was done quickly. Great service was provided. There staff is friendly and accomidating. I had an overall great experience at Toyota DCH of Brunswick. I would recommend Great service was provided. There staff is friendly and accomidating. I had an overall great experience at Toyota DCH of Brunswick. I would recommend having service at this location. More

Great place! Brunswick Toyota service center was very helpful in assisting me with whatever I needed to keep my car running smoothly. Kevin is very knowledgeable a Brunswick Toyota service center was very helpful in assisting me with whatever I needed to keep my car running smoothly. Kevin is very knowledgeable and I trust him, I wouldn't go anywhere else. More

Great Service I have been servicing my Camry for the last 5 years at DCH Toyota. Not only are their prices fair, but their staff is great. My service advisor Ed Ram I have been servicing my Camry for the last 5 years at DCH Toyota. Not only are their prices fair, but their staff is great. My service advisor Ed Ramirez is the biggest reason why I continue to be a DCH customer as he is extremely helpful, and has a great personality. He takes his time in explaining the work that needs to be done, and how the prices are broken up between parts and labor. I would highly recommend anyone who needs service on there car to go to DCH and work with Ed. More

My best dealer experience ever! I have had a Toyota now for years and recently switched from where I leased it over to try servicing at DCH Brunswick Toyota. It is the best move I ev I have had a Toyota now for years and recently switched from where I leased it over to try servicing at DCH Brunswick Toyota. It is the best move I ever made. When I arrived at the service department at DCH, for the first time, they rolled out the red carpet for me. I was given the King's tour of the dealership. Javad, got me right in and had the technician working on my vehicle immediately. Lynn the Customer Relations Manager introduced me to the Service and Parts Director, Rich, where I was welcomed as a new customer and then escorted to the customer lounge. My service was done in record time, which was most important to me as my schedule is very tight, and I was back on the road in record time. To all the staff at DCH Brunswick Toyota, you have a new loyal customer! Over the years I have had many experiences with Toyota dealers and this was truly the best. More

Great work and service! Juan Martinez, thank you for treating me like family!! I went to Toyota Brunswick for service of my 2012 Camry and had a wonderful experience with Juan Martinez, thank you for treating me like family!! I went to Toyota Brunswick for service of my 2012 Camry and had a wonderful experience with them. I'm always crazy weary of car repair places, whether they're a dealer or another general mechanic workshop because they always try to make more out of you and upsell customers one more thing that they don't really need. It was quite different here. First of all, everyone was quick and efficient with assisting; as soon as you drive up, someone is waiting to greet you and direct you to your advisor. Juan Martinez was my "advisor" i.e, the person you see at the front; they are assigned to your case and will walk you through your repair/service process from start to finish. He treated me like I was his family!! He was very patient, honest and knowledgeable. I was told exactly what was wrong with my car and what it would require to fix it. Most of the issues were Toyota specific recalls and so, those were all fixed (parts and all) for FREE! I did change all 4 tires which was one of my initial reasons for coming in, and I got this deal...(buy 3 and get 4th for $1). If you download the app "toyota owners", there are deals and discounts there all the time, depending on the service you want Before my car went in for repairs, I test drove it with my assigned mechanic (Eli) so that I could actually point out the noise I was concerned about while we drove the car; then when it was fixed, I drove it around again for a bit with Juan and everything checked out perfectly. The price was great, I didn't get cornered into fixing an issue that wasn't there (which most mechanics do) and my car still runs very smoothly. That definitely helped me regain some of my trust in car repair shops/technicians Impressive service Juan, if you ever read this...thank you for your great dedication to your work!!! More

excellent , awesome I had my Toyota Rav4 serviced at this facility and I had a great experience, everyone is so friendly and helpful, but I want to thank Juan Martinez sp I had my Toyota Rav4 serviced at this facility and I had a great experience, everyone is so friendly and helpful, but I want to thank Juan Martinez specially for taking care of me and my cars repairs in such a professional manner, he answered all my questions and concerns , I left very pleased with the work and service that was provided. Thank you toyota staff and thank u so much Juan Martinez for all your care . More