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DCH Brunswick Toyota - Service Center

North Brunswick, NJ

4.4
690 Reviews
Call Service Center (732) 798-7569

690 Reviews of DCH Brunswick Toyota - Service Center

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November 22, 2023

This time service was faster than other visits And Paul was very helpfull he answer all my questions and concerns More

by MIRIAM14AM
Recommend Dealer
Yes
Employees Worked With
Paul Swenarton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Swenarton
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Nov 24, 2023 -

DCH Brunswick Toyota responded

Miriam, Thank you for choosing DCH Brunswick Toyota. Your feedback and rating mean a lot to us. We're glad Paul was able to help, and we hope to see you again! Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

November 21, 2023

Was very good Explain everything that was done to my car Got me out in a really good time More

by unclewayne3257
Recommend Dealer
Yes
Employees Worked With
Paul Swenarton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Swenarton
Report | Print
Nov 21, 2023 -

DCH Brunswick Toyota responded

Wayne, Thank you! Paul and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing DCH Brunswick Toyota. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

November 21, 2023

Prices are too high for the parts and labor both compared to other dealers. They charge always higher than what online price says!!!!! Also i felt racism couple times in the past. Paul and richard are the ni More

by Gaurav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Rojas
2.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Stith
2.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Swenarton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2023 -

DCH Brunswick Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

November 21, 2023

Worst experience I have had. Charges not explained properly, unexpected costs. Car was not even cleaned, dust from construction on car exterior. More

by lhess12301
Recommend Dealer
No
Employees Worked With
Richard Venerous
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Nov 24, 2023 -

DCH Brunswick Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

November 21, 2023

Maintenance check took longer than indicated. Notifications for online sign off were delayed. Better signs for the service door - one gets lost very easily More

by KAMAU.EWANJIKU
Recommend Dealer
Yes
Employees Worked With
Kevin Scesney
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Scesney
Report | Print
Nov 22, 2023 -

DCH Brunswick Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

November 21, 2023

Very good service The service provided was excellent The service that was provided on the day of my appointment was excellent More

by nietochristian10
Recommend Dealer
Yes
Employees Worked With
Gary
Report | Print
Nov 22, 2023 -

DCH Brunswick Toyota responded

Christian, thank you for choosing DCH Brunswick Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

November 19, 2023

It was great & completed in a timely manner - from scheduling the service appointment online to watching the video of the results of the inspection of my vehicle by the technician. Thank you! More

by CNALINIA
Recommend Dealer
Yes
Employees Worked With
Paul Swenarton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Swenarton
Report | Print
Nov 19, 2023 -

DCH Brunswick Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

November 19, 2023

They are very professional when dealing with customers. The explanation regarding the work to be done is clear and concise. More

by esteveznorka
Recommend Dealer
Yes
Employees Worked With
Gary
Report | Print
Nov 19, 2023 -

DCH Brunswick Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

November 19, 2023

It was good. Took a little bit longer than an hour and half. Overall good More

by DR.JANKIPAREKH
Recommend Dealer
Yes
Employees Worked With
Gary
Report | Print
Nov 19, 2023 -

DCH Brunswick Toyota responded

Thanks for sharing about your experience with DCH Brunswick Toyota. We appreciate your business and hope to see you again soon! Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

November 19, 2023

People were great and work was done in a reasonable time frame. Love the new building More

by KALAWIT01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Mootz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2023 -

DCH Brunswick Toyota responded

Kalawit, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing DCH Brunswick Toyota, we look forward to having you as one of our valued customers for many more years to come! Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

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