DCH Brunswick Toyota - Service Center

It's poor customer service to have customers wait in their cars for up to 40 minutes while waiting to meet with service advisor. And once the car is in, the wait time is always several hours, despite wh their cars for up to 40 minutes while waiting to meet with service advisor. And once the car is in, the wait time is always several hours, despite what the advisor says. Last time I was there I was trying to find out information about my car. We asked about four employees and nobody was able to get a satisfactory answer. More

They should have a Supervisor or a Master Tech to check the work that’s done by these Technicians before the car is released to the customer. I Received my vehicle and noticed the Safty Cover underneath t the work that’s done by these Technicians before the car is released to the customer. I Received my vehicle and noticed the Safty Cover underneath the vehicle in the front under the bumper was hanging down. There were screws missing… and the screws tht were there were half way screwed in. This is Unacceptable. More

DCH Brunswick has the worst service department of any dealer I have ever been to. They do not do quality work on cars as you would think a dealership would. Paul was great, though the situation did get m dealer I have ever been to. They do not do quality work on cars as you would think a dealership would. Paul was great, though the situation did get me heated about them putting a zip tie to fix my mudflap without my knowledge, he knows how to make it right. I will be taking my vehicle to another toyota dealership for its service from now on. More

Too expensive and a very long waiting time. It took 2 and half hours just to get oil change and tire rotation. It took 2 and half hours just to get oil change and tire rotation. More

Bought two cars here. ..great experience.... Lisa Ocasio is the best! Took my car in for service....3 hours+ for oil change and tire rotation!!!!!!!!! Terrible experience ..great experience.... Lisa Ocasio is the best! Took my car in for service....3 hours+ for oil change and tire rotation!!!!!!!!! Terrible experience!!! I will not do that again! More

Always great service here! Thank you so much Steven for assisting me this week. Appreciated it Thank you so much Steven for assisting me this week. Appreciated it More

Very professional and curtious staff. Extremely thorough. Explained everything and performed extra test for radio updates. Extremely thorough. Explained everything and performed extra test for radio updates. More

It always feels good to be remembered, and Steven greeted me right away. Although he was not the rep helping me; he offered information to assist; thereby, expediting my service and wait time. me right away. Although he was not the rep helping me; he offered information to assist; thereby, expediting my service and wait time. More

There was a 2. 75 hour wait for service. Probably because the dealer overbooks. However, at check in Steven Taveras told me the wait would probably be 3 hours and a 75 hour wait for service. Probably because the dealer overbooks. However, at check in Steven Taveras told me the wait would probably be 3 hours and asked if I wanted to reschedule. They kept me informed about progress and finished a little early. More

Service is ok however the waiting time is very long. My vehicle was good but I do not understand why it started leaking radiator after I did oil change in this facility. My vehicle was good but I do not understand why it started leaking radiator after I did oil change in this facility. More