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DCH Brunswick Toyota - Service Center

North Brunswick, NJ

4.4
688 Reviews
Call Service Center (732) 798-7569

688 Reviews of DCH Brunswick Toyota - Service Center

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February 05, 2024

I went to have brakes job done. Till that time my TMPS was working perfectly. After I got out of the dealership, the TMPS does not work. Initially I thought it might be due to cold More

by Rasik Desai
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Scesney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Olson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2024 -

DCH Brunswick Toyota responded

Rasik, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

February 04, 2024

Feel comfortable working with the DCH team. Sometimes slow, but trust goes a long way More

by sbump2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve, at intake
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Feb 05, 2024 -

DCH Brunswick Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

February 04, 2024

Professional, courteous and efficient. Kept me regularly informed of my cars timeline on how the repair was going. More

by MIKEUSSAK
Recommend Dealer
Yes
Employees Worked With
Kervis
Report | Print
Feb 05, 2024 -

DCH Brunswick Toyota responded

Thank you, Mike! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing DCH Brunswick Toyota. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

February 04, 2024

It was great Excellent attention from both Everything went great The explanation of the car's technology was very clear. They were very patient and kind to me. More

by nanitabotero22
Recommend Dealer
Yes
Employees Worked With
David Alarcón and Giovanni Mancipe
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Feb 05, 2024 -

DCH Brunswick Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

February 04, 2024

I waited over 5 HOURS to walk out with my car not fixed and then taking almost $200 from me More

by jmacchio
Recommend Dealer
No
Employees Worked With
Kevin Scesney
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Scesney
Report | Print
Feb 08, 2024 -

DCH Brunswick Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

February 03, 2024

Great easy and quick Then you facilities have a lot of space for people to work and to sit wait times were short. More

by UGN414
Recommend Dealer
Yes
Employees Worked With
Paul Swenarton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Swenarton
Report | Print
Feb 03, 2024 -

DCH Brunswick Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

February 03, 2024

All over good services. We would like to stop by again for services. Good job. Thanks More

by TRIPLEQUEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Rojas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Scesney
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Stith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Mootz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Olson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2024 -

DCH Brunswick Toyota responded

Thank you for choosing DCH Brunswick Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

February 03, 2024

Service was professional and courteous. Staff answers all my questions and offered very helpful advice. More

by GUANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen
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Feb 03, 2024 -

DCH Brunswick Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

February 03, 2024

Waited a total 5 hours for nothing Brought my car in twice for same problem and still not fixed More

by TETERISERIKS
Recommend Dealer
No
Employees Worked With
Idc
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Feb 07, 2024 -

DCH Brunswick Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

February 03, 2024

They got to my problem and I was happy with their work Glad I went there More

by BERICHNJ
Recommend Dealer
Yes
Employees Worked With
Kevin Scesney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Scesney
Report | Print
Feb 03, 2024 -

DCH Brunswick Toyota responded

Thanks for sharing your thoughts about your experience with DCH Brunswick Toyota. We appreciate your business and hope to see you again soon! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

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