Back

DCH Brunswick Toyota - Service Center

North Brunswick, NJ

4.4
689 Reviews

689 Reviews of DCH Brunswick Toyota - Service Center

Sort by
June 18, 2024

I got my tire flat on Sunday Morning June 16, 2024 to fix my tire I got my appointment on the DCH website via chatting. It was so easy and I am glad to got this appointment. More

by NAVEDAKHTAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kervis Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

DCH Brunswick Toyota responded

Thank you for taking the time to share your thoughts on working with our team. Glad we were able to get you in quickly and get you back on the road! We're glad to hear we delivered such a great experience! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 18, 2024

Worst service ever did. Don’t recommend for anyone. damaged my vehicle . Tries to get rid of me. More

by Dash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Scesney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Olson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

DCH Brunswick Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 18, 2024

My appointment was for 10:15 am and I got to the dealer at 10:05 am. I waited for over an hour to get processed and have my vehicle taken for service. My wife was waiting in her car with our 7 month old so More

by joe_bonura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Peralta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

DCH Brunswick Toyota responded

Thank you for this feedback, Joe. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 17, 2024

Overall service was good. However, getting first service on brand new car, I was hoping Brunswick Toyota could have done basic car wash More

by SHAILENDRA.PATEL777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoffrey Suasnavas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

DCH Brunswick Toyota responded

Thank you for taking the time to share your feedback. We appreciate your business and hope to see you again! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 17, 2024

I not sure who Dteve is but Joan, Ryan and Amir did a great job in working with me prior during and after the sale More

by Tabz313
Service Time
Recommend Dealer
Yes
Employees Worked With
Ryan Kaminiski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adriana Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amir Romero-Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joan "J" Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

DCH Brunswick Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing DCH Brunswick Toyota. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 16, 2024

The waiting time is too long. It took 8 hrs to finish.Lost my client More

by EDEL1H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Peralta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

DCH Brunswick Toyota responded

Thank you for the review of our service department. I apologize for the long wait you experienced and will share your comments with the team. Please accept my apologies and let me know if we can be of further assistance. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 16, 2024

Quick and friendly service! Been coming here for a few years now and it gets better every time! More

by Neha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Scesney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Venerus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

DCH Brunswick Toyota responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for continuing to choose DCH Brunswick Toyota. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 16, 2024

Efficient, communicates well with customers. Friendly atmosphere, clean and comfortable waiting area has a service system to get customers in and out as soon as possible More

by dnlswartz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Scesney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

DCH Brunswick Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 16, 2024

Everyone was very nice. Kevin called with his recommendation for repairs and repaired what we brought the car in for. We are very satisfied with the repair and workmanship More

by Leeannbburke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Scesney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

DCH Brunswick Toyota responded

Thank you! It has been a pleasure serving you. We're happy to hear that you are satisfied. Thank you for choosing DCH Brunswick Toyota, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 16, 2024

It's poor customer service to have customers wait in their cars for up to 40 minutes while waiting to meet with service advisor. And once the car is in, the wait time is always several hours, despite wh More

by CARBTU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven Taveras
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

DCH Brunswick Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com