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DCH Brunswick Toyota - Service Center

North Brunswick, NJ

4.4
688 Reviews

688 Reviews of DCH Brunswick Toyota - Service Center

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May 03, 2024

There was a noise from my passenger rear side of my car so I went in to have fixed and DCH fixed it perfectly More

by BNCSDAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

DCH Brunswick Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 02, 2024

Information on the car was well explained left please and notice that the car runs better. More

by CPSWABY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Olson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard
May 02, 2024 -

DCH Brunswick Toyota responded

Thank you for choosing DCH Brunswick Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 02, 2024

I already posted a review on google. The service was not as expected, I hope I got more detail of the service. More

by Tradetowers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Scesney
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2024 -

DCH Brunswick Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 02, 2024

I waited 4 hours for a tire rotation . And wheel alignment. Was told would be 1hour and a half . Wasted my whole day . Ridiculous. I should have gotten free oil change at least . Stop over More

by mmlm01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Swenarton
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2024 -

DCH Brunswick Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 02, 2024

From beginning I always select DCH Brunswick Toyota service is excellent I recommend staff nature is very nice More

by jigar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Scesney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Mootz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

DCH Brunswick Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 02, 2024

The service department moved. No sign found at the old location. No message on webpage where to make appointment. No message when I call your numbers. I went to the old location t More

by jeffyan77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pretty bad as a whole business.
May 06, 2024 -

DCH Brunswick Toyota responded

Jeff, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 01, 2024

Everyone is always pleasant! Great communication on what is needed for my vehicle and time frame of how long my service will be! More

by claritzagonzalez85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary
May 01, 2024 -

DCH Brunswick Toyota responded

Hi Claritza: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 01, 2024

Gary was very professional and knowledgeable. So nice to work with. Would highly recommend him to other Toyota owners More

by TPE2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stanhope Otuonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Peralta and Kervis Reyes
May 01, 2024 -

DCH Brunswick Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Gary met your expectations. Thank you for choosing DCH Brunswick Toyota, we look forward to having you as a valued customer for many years to come! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 01, 2024

Outstanding group of people that I’ve dealt with for three vehicles from this dealership More

by JKOLIAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Devivo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Mootz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

DCH Brunswick Toyota responded

Thanks for sharing about your experience with DCH Brunswick Toyota. We appreciate your business and hope to see you again soon! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

April 30, 2024

Two weeks ago I bought a car there. I was served by a guy named Amir. He was cheerful, polite and professional. The whole procedure took a little time. And I got a good discount. Than More

by viktor.okhin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nirav Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amir Romero-Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

DCH Brunswick Toyota responded

It's great to hear that we were able to help you out, Viktor. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing DCH Brunswick Toyota! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

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