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DCH Brunswick Toyota - Service Center

North Brunswick, NJ

4.4
688 Reviews

688 Reviews of DCH Brunswick Toyota - Service Center

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May 20, 2024

Courteous. Was kept informed . Answered questions regarding trade in choices easy check in and out More

by AUDDLT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kervis Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

DCH Brunswick Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 19, 2024

Outstanding customer service! Very well known employees, no waiting very courteous and friendly … love this location in route 1 More

by SANDRARNIELSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Scesney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Mootz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kervis Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Taveras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Venerus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Peralta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geoffrey Suasnavas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2024 -

DCH Brunswick Toyota responded

Hi Sandra: We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 19, 2024

Everything was great except for how long appointment took. I had a 12 pm appointment for oil change, tire rotation, & alignment. It was not finished until 3:15pn. I waited there for over 3 hours. Ot More

by Randi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kervis Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

DCH Brunswick Toyota responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Randi, feel free to contact us at your convenience. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 18, 2024

It was good experience and the car service was done in time. Steven was very kind to assist with the questions I had about the tyre conditions . The waiting facility is nice experience where you can wai More

by Sanjay Malge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Taveras
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2024 -

DCH Brunswick Toyota responded

Thank you for your business and this review. We're happy to hear Steven was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 18, 2024

Their price for the maintenance should include tire rotation, but this tech didn’t do it. I don’t know how he checked my car for the maintenance. The tire pressure light was on the second day after thi More

by YANMEI.QI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Swenarton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven taveras
May 22, 2024 -

DCH Brunswick Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 18, 2024

Everyone is professional and knowledgeable about each task. The new place is kept clean. This is where we'll do business More

by Gerrybirm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Swenarton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2024 -

DCH Brunswick Toyota responded

Hi Gerry: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 17, 2024

My 2023 Highlander has 9k miles and has brake pulsation, they expect me to spend 300 dollars on work that’s supposed to be warranty, all they say is “I wish I can do anything for you”. I’ve looked all arou More

by ISAAC902097
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t care
May 22, 2024 -

DCH Brunswick Toyota responded

We're sorry to hear about your experience, Isaac, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 17, 2024

Very nice place. Qualified staff! Professional service, good location . Comfortable environment. Recommended for future care of your vehicle. More

by judithesther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Taveras
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2024 -

DCH Brunswick Toyota responded

Hi Judi: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 17, 2024

Steven is very professional, respectful and cordial. Steven thoroughly explained the required services that to be performed on my vehicle. More

by OLA ISIJOLA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Taveras
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2024 -

DCH Brunswick Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing DCH Brunswick Toyota. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 16, 2024

The representative was corteous and helpful. Informed me well about the current state of my vehicle to facilitate my maintenance planning. Repair work staid closed to promised time. More

by pbrice54
Recommend Dealer
Yes
Employees Worked With
Paul Swenarton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

DCH Brunswick Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

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