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DCH Brunswick Toyota - Service Center

North Brunswick, NJ

4.4
688 Reviews

688 Reviews of DCH Brunswick Toyota - Service Center

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May 23, 2024

Not honestly bad behavior proudly not standing on the word lie in the customer before deal something else after deal done and then they are something else More

by QASIM1379
Recommend Dealer
No
Employees Worked With
Ruben Arcila
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2024 -

DCH Brunswick Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 22, 2024

The greeter at the drive lane was extremely rude, the wait time was a bit much for an oil change. There was also no snack I would expect with such beautiful building there be attest complementary snacks. More

by REYESDISLAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Venerus
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

DCH Brunswick Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 22, 2024

Experienced a catastrophic transmission failure while driving from Massachusetts to Washington DC for a graduation. Looked for the nearest Toyota dealer and it was DCH in Brunswick. We rented a car an More

by LTJJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Stith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kervis Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I added the Parts Department, assuming they helped locate and deliver the transmission.
May 29, 2024 -

DCH Brunswick Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 22, 2024

This team is highly professional. Team members always explains things in a way that is easy to understand. Consistently keeps me updated on the working status of my vehicle. Takes car More

by malot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Taveras
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

DCH Brunswick Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 22, 2024

Brought car in for routine service. Took over hours. Was told needed battery & engine filter. Said OK. Took another hour. When driving out ny dashboard screen would not stay on. Bro More

by BARB571
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Swenarton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

DCH Brunswick Toyota responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, Barb, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 22, 2024

I would definitely recommend this dealership. They diagnosed my car issue and explained it so I fully understood the issue. Together we came up with the best plan for me and my car. More

by JOANNSIS24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Scesney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kervis Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

DCH Brunswick Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing DCH Brunswick Toyota, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 21, 2024

Your service department, employees and facility is friendly, clean and fast service. Very comfortable atmosphere. More

by bongiovira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric pianka
May 21, 2024 -

DCH Brunswick Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 21, 2024

Very clean professional and organized. Easy to work with in payment app . Video of needed good idea. More

by ader2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Peralta
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

DCH Brunswick Toyota responded

Thanks for sharing your thoughts about your experience with DCH Brunswick Toyota. We appreciate your business and hope to see you again soon! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 21, 2024

These guys are on the ball. They were prompt, knowledgeable and very polite. Can't ask for better than that!! More

by jim.ste.acy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Mootz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Taveras
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

DCH Brunswick Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 21, 2024

Very nice new place, very pleasent environment. ..one little problem they offer treats and coffee, tea chocolate etc.. everytime i go i choose chocolate but the only thing i get is dirty water :( us More

by MIRIAM14AM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Taveras
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

DCH Brunswick Toyota responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Miriam, feel free to contact us at your convenience. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

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