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DCH Brunswick Toyota - Service Center

North Brunswick, NJ

4.4
688 Reviews

688 Reviews of DCH Brunswick Toyota - Service Center

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May 28, 2024

Excellent service, Steven is trusted advisor, very transparent, explains things thoroughly and honestly, love the video report and quality work. More

by J.MENDELSOHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Taveras
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

DCH Brunswick Toyota responded

Thanks for sharing your thoughts about your experience with DCH Brunswick Toyota. We appreciate your business and hope to see you again soon! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 26, 2024

After spending over $1000 I was shocked to have to spend another 60 on a shop fee. I was not informed about this fee More

by artie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
May 29, 2024 -

DCH Brunswick Toyota responded

Thank you for your business and this review. We're sorry to hear that you weren't fully satisfied with your experience and appreciate you bringing it to our attention. Please don't hesitate to reach out to us directly if you'd like to discuss this issue in more detail. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 25, 2024

Mr.Nikhil joshi very good sales executive with our experience.They give us good service More

by Nikunj1990.np
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hesh Ismail
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nikhil Joshi
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

DCH Brunswick Toyota responded

Thanks for sharing your thoughts about your experience with DCH Brunswick Toyota. We appreciate your business and hope to see you again soon! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 25, 2024

STEVEN and the technicians were able to figure out the problem with the serious satellite app took the radio out repaired it so the app was available and I got it back in the record an hour and 20 minutes More

by LINDY530
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Taveras
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

DCH Brunswick Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Steven and the team met your expectations. Thank you for choosing DCH Brunswick Toyota, we look forward to having you as a valued customer for many years to come! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 24, 2024

This was first visit for service. The experience was excellent. From the drive into the building, to the greeter, and then Paul, my Service Advisor. Paul did an excellent job explaini More

by jerseysangelo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Swenarton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

DCH Brunswick Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing DCH Brunswick Toyota, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 24, 2024

It's too much of a waiting from the time service starts. A minimum on 3hrs or more even for a simple oil change. Other wise everything is fine here. Good people, good ambience. More

by MANISHMVASWANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Venerus
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

DCH Brunswick Toyota responded

Thank you for your review for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 24, 2024

Excellent service on timely manner with full video report and Kevin my service advisor is always helpful . More

by Dipen66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Devivo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohamed Rizvi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adriana Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Scesney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Mootz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kervis Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Peralta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geoffrey Suasnavas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

DCH Brunswick Toyota responded

Thank you for choosing DCH Brunswick Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 24, 2024

I was very satisfied with your work performance on my car. I will continue to come to you in the future. More

by casandralorincz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Swenarton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

DCH Brunswick Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing DCH Brunswick Toyota. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 23, 2024

Salesman Nikolai was very knowledgeable and helpful throughout the process and willing to spend time to understand my car needs and requirements. He was very professional throughout and always looking More

by DON10FREE
Recommend Dealer
Yes
Employees Worked With
Travis McCloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nikolai Yershov
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

DCH Brunswick Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at DCH Brunswick Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 23, 2024

Price couching, they charge me different price for same oil change they always try to charge me more. Very unprofessional about pricing More

by Gaurav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Venerus
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2024 -

DCH Brunswick Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

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