DCH Brunswick Toyota - Service Center

This dealership is horrible. The culture here is broken. It’s impossible to get anyone to help you with parts. Service writers are glued to their chairs and computer screens even The culture here is broken. It’s impossible to get anyone to help you with parts. Service writers are glued to their chairs and computer screens even when there are no customers to serve. Plenty of personal with Toyota shirts on but if it’s not “their department “ they just shrug their shoulders and don’t care. There is no parts counter available. Employees just call someone, somewhere, and nothings happens. Customer Relationship Manager was useless too! I own 4 Toyota’s but they treat you like garbage anyway. All employees I came in contact had a serious “I really don’t care attitude “. More

One of the most upsetting aspects of my visit was the way the service advisor spoke to me. In front of my wife, they were condescending and dismissive, which was both embarrassing and unprofessional. Given t the service advisor spoke to me. In front of my wife, they were condescending and dismissive, which was both embarrassing and unprofessional. Given these issues, I am very disappointed with the service I received. Being spoken to in a disrespectful manner, especially in front of my wife, was particularly unacceptable. I expected a much higher level of professionalism and efficiency from a reputable dealership like More

Patience and very delicates the checking process . Great service with great hospitality I’ll be back , Great service with great hospitality I’ll be back , More

Great experience at this location. Thanks to everyone who had a part with the service! Thanks to everyone who had a part with the service! More

Everyone was nice and friendly no problem with service didn’t have to wait to long didn’t have to wait to long More

Good service but longer wait than usual for oil change and air filter. No nickel and diming and air filter. No nickel and diming More

They didn't want to change my brakes though. I was asked to return at another date. I was asked to return at another date. More

The management and staff was very professional and attentive, they treated me with the utmost respect. attentive, they treated me with the utmost respect. More

Other than the long wait on Monday, I am proud I changed to this dealership for service. Outstanding! to this dealership for service. Outstanding! More

Very efficient service and staff were very kind and helpful. Would recommend getting service done. helpful. Would recommend getting service done. More