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DCH Brunswick Toyota

North Brunswick, NJ

Overview
Employees
Reviews
4.5
1,730 Reviews
-Upfront, no-haggle transparent pricing which saves you time and money • -DCH is the largest auto group in New Jersey, which provides you with a greater selection of new and pre-owned vehicles -Our service department is open 6 days per week, with available online scheduling, and indoor drive-in valet parking -We are recipients of the J.D. Power’s Dealers of Excellence Award based on actual customer ...
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1504 US-1

North Brunswick, NJ

08902

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Showing 1,730 reviews

June 16, 2024

Too expensive and a very long waiting time. It took 2 and half hours just to get oil change and tire rotation. More

by jayesh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Peralta
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2024 -

DCH Brunswick Toyota responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 15, 2024

Bought two cars here. ..great experience.... Lisa Ocasio is the best! Took my car in for service....3 hours+ for oil change and tire rotation!!!!!!!!! Terrible experience More

by denismayer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoffrey Suasnavas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

DCH Brunswick Toyota responded

Thank you for this feedback, Denis. Our goal is to make sure everyone who walks through the door leaves happy, and we're sorry that we fell short here. Thank you for choosing DCH Brunswick Toyota, we hope you will give us another opportunity to demonstrate that we can do better! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

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June 15, 2024

Always great service here! Thank you so much Steven for assisting me this week. Appreciated it More

by mariag884
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Taveras
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

DCH Brunswick Toyota responded

We are very happy to hear that Steven provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 15, 2024

Good experience with North Brunswick Toyota to buy Toyota Camry le hybrid specially sale man Henry More

by FMALIK70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Henry Chong
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

DCH Brunswick Toyota responded

We are so glad that we had the opportunity to work with you, and that Henry and our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 15, 2024

Very professional and curtious staff. Extremely thorough. Explained everything and performed extra test for radio updates. More

by RBMCD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kaminiski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nikhil Joshi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Swenarton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

DCH Brunswick Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 15, 2024

It always feels good to be remembered, and Steven greeted me right away. Although he was not the rep helping me; he offered information to assist; thereby, expediting my service and wait time. More

by dwactord335
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Taveras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2024 -

DCH Brunswick Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at DCH Brunswick Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

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June 14, 2024

I had an 8am appointment to which I waited until 830 to be seen. After speaking to someone about what was going to get done, I was told it would take about an hour and a half. Great, so I waited, that was More

by nicki.le0591
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Venerus
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2024 -

DCH Brunswick Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

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June 14, 2024

There was a 2. 75 hour wait for service. Probably because the dealer overbooks. However, at check in Steven Taveras told me the wait would probably be 3 hours and a More

by smithbrucew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Taveras
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

DCH Brunswick Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Steven met your expectations. Thank you for choosing DCH Brunswick Toyota, we look forward to having you as a valued customer for many years to come! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

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June 14, 2024

We received amazing and professional service from Lisa Ocasio, Rick Mootz, Jason, Ruben, and Mike. They all really know how to treat a customer!!Thank you DCH Brunswick!We love our new RAV4!!🥰🎉👍 More

by estherswanson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Sim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Mootz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Arcila
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

DCH Brunswick Toyota responded

Thank you, Esther! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing DCH Brunswick Toyota. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 14, 2024

Service is ok however the waiting time is very long. My vehicle was good but I do not understand why it started leaking radiator after I did oil change in this facility. More

by hvadi
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Mootz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2024 -

DCH Brunswick Toyota responded

Thank you for your feedback. Quality customer service is always our number one priority, and we're sorry to hear that you weren't fully satisfied with your experience. Please don't hesitate to reach out to us directly to discuss, we're always happy to help here at DCH Brunswick Toyota! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

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