DCH Brunswick Toyota

Second car and pleased again I had less then twenty four hours to get a car and I went back to DCH Brunswick Toyota. I dealt with a Ricardo who was kind, helpful, not pushy and ga I had less then twenty four hours to get a car and I went back to DCH Brunswick Toyota. I dealt with a Ricardo who was kind, helpful, not pushy and gave me exactly what I asked for, I got a reliable used car and a good financing deal. He had me out in an incredible 2.5 hours because I had to take my rental back. He was awesome, also the Internet guy responded to my online request in like ten minutes at after seven at night, I was so surprised I though it was a prank call. More

We were very pleased with our experience with our salesman Jabril Doty. We found him very knowledgeable about the RAV 4LE and he was very candid about what he thought was the best deal for us... not salesman Jabril Doty. We found him very knowledgeable about the RAV 4LE and he was very candid about what he thought was the best deal for us... not for the bigger profit for Toyota. The price we paid was the lowest from among the various Toyota dealerships we visited. DCH’ s price even equaled the price we received from a car broker! And we felt more comfortable dealing face to face with our salesman as opposed to a More

Prior to my deployment to Afghanistan I went to DCH service to have my transmission flushed. I drove the truck for a little more than a week before driving it down south for my Mom to take care of it w service to have my transmission flushed. I drove the truck for a little more than a week before driving it down south for my Mom to take care of it while away. She dropped her recycling off with it every two weeks to keep it alive. I recently returned from Afghanistan and while visiting with my family I took it out for a drive. When I’d accelerate from a stop the transmission felt like it’s was in neutral and then would slam into gear. It did this in reverse as well. I looked under the truck and saw the trans drain pan was leaking. I called DCH and was greeted by Amy with an apology. I was told they were so sorry and they’d fix this for me. Problem was, the car was stored 6 states away. I was given a local dealer to take it to and told to have them call. Amy gave me her direct line to accomplish this call and said everything would be taken care of. A total of approximately 1,500 miles was put on the truck since the original flush at DCH. The service tech at the other dealer wrote right in the notes that the DRAIN PLUG WAS NOT TIGHT. The tech himself told me it was only finger tight. They had to add 4 quarts of fluid; the pan only holds 3, the total transmission holds around 11. I called after getting back to my parents place and got a lukewarm response from Amy this time and forwarded the service write up to DCH. Then she got back to me and said she never offered to take care of any charges, that it was almost a year ago. 1500 miles! She brought the issue up to management and claimed they wouldn’t take responsibility. I went to the dealer personally after getting settled in from my return home. I spoke with manager Mike Olson and the outlook was bleak. He said he had to do an “investigation” with the other dealer. Then left a message that he couldn’t get in touch with them. I called the dealer and the service writer immediately recalled who I was and the problem. It’s obvious DCH made a simple mistake; everyone makes them. If I hadn’t caught it in time the transmission would have been destroyed before I even made it back home. DCH lacks the integrity to stand by their work. They have a 1 year warranty on service that they don’t honor. The repair cost me $190 on top of the original service of $250. It’s simple to see how this happened. Had Amy stayed her original course and management backed her up they would have had a loyal customer. Just the welcome home I needed after a year of running MEDEVACs in Afghanistan. This is how the dealership lost me as a customer and Toyota/Lexus won’t be getting my business again. More

The worst dealership ever. They sold my son a very bad car. He recently bought it few months ago and already spent so much on it. car. He recently bought it few months ago and already spent so much on it. More

THE WORST TOYOTA DEALERSHIP I EVER VISITED!!!I got a THE WORST TOYOTA DEALERSHIP I EVER VISITED!!! I got a 2010 Toyota Camry from them about 7 months ago.I been getting regular oil change and everything THE WORST TOYOTA DEALERSHIP I EVER VISITED!!! I got a 2010 Toyota Camry from them about 7 months ago.I been getting regular oil change and everything. So, few months after it started burning a lot more engine oil but I ignored it thinking it got over 100k miles so it’s probably normal. Recently, I went to get oil change and my mechanic told me there’s a leak inside the engine suggested to me return it. WILL NEVER GO HERE AGAIN More

Great customer service Just bought a 2019 RAV4. I dealt with Mohammed, not only was he very professional, he was extremely knowledgeable. Great job Mohammed. My family has p Just bought a 2019 RAV4. I dealt with Mohammed, not only was he very professional, he was extremely knowledgeable. Great job Mohammed. My family has purchased cars from dch before, this was my first time but definitely not my last. More

They treat you right here ask for LUIS! Luis went above and beyond,he really seems genuine and he shows genuine concern for his clients,He noticed a faulty windshield wiper (I did not notice Luis went above and beyond,he really seems genuine and he shows genuine concern for his clients,He noticed a faulty windshield wiper (I did not notice since it was not raining) and he had it changed for me immediately prior to test driving it and good thing to because I did purchased the 2016 Sienna and the next day it was pouring rain and I thought about him when I activated my wipers, Thanks LUIS! Good looking out! You are lucky to have Luis representing you NB TOYOTA! .Russel was very courteous and efficient he breezed through my purchase knowing I had to leave by 1pm. The process took about 2 1/2 hrs but only because of my unique personal/vehicle situation and the fact that I keep all my credit files frozen/locked. It takes a bit longer to verify ones identity when a consumer does this CREDIT FILE FREEZE. Everyone should LOCK their credit files its free! More

I recently purchased a 2019 RAV4 Hybrid at DCH Brunswick Toyota. My salesperson, Reagan and the entire staff were attentive, courteous and gave me a great deal on my new car as well as a good price for my Toyota. My salesperson, Reagan and the entire staff were attentive, courteous and gave me a great deal on my new car as well as a good price for my trade in. They were willing to work with me on purchase options, pricing, trade in value and features/options for my new car. In addition, the process was smooth and faster than other dealerships I have dealt with in the past. The overall experience was a very positive and I have already recommended this dealership to friends that are looking to purchase or lease a new vehicle. Michael More

Pretty Good Dealer with huge inventory I went there around 10am, made my decision around 12. Then I come back pretty late and pay in full money for the new car. I'm thankful that they are s I went there around 10am, made my decision around 12. Then I come back pretty late and pay in full money for the new car. I'm thankful that they are still opening that late on Saturday, and I got my car out with everything I need. This place have a huge collection of cars and for the new 2020 camry se I found more than 20 here while other dealership only have like 5. More

Great Service! We are very pleased with our new reliable purchase and the level of expertise shown by Alex and Ryan....They both had great customer service and wer We are very pleased with our new reliable purchase and the level of expertise shown by Alex and Ryan....They both had great customer service and were very informative on the car & Ryan on the warranty options..it was definitely worth the warranty purchased ’ Toyota platinum’ coverage . We traded our car in ...and the deal was a smooth transition.. Great service thank you! Love our first minivan! More