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DCH Brunswick Toyota

North Brunswick, NJ

4.5
1,730 Reviews
-Upfront, no-haggle transparent pricing which saves you time and money • -DCH is the largest auto group in New Jersey, which provides you with a greater selection of new and pre-owned vehicles -Our service department is open 6 days per week, with available online scheduling, and indoor drive-in valet parking -We are recipients of the J.D. Power’s Dealers of Excellence Award based on actual customer satisfaction surveys -Consistently ranked among the best on review websites such as DealerRater.com, Edmunds.com, Cars.com and Google+ -DCH is proud to promote safe teen driving in our communities by sponsoring SADD (students against destructive decisions) including chapters in North Brunswick, South Brunswick, and Edison High Schools, and our own Teen Safe Driving Foundation -We are a proud winner of the Toyota President's Award, the highest honor a dealer can receive from Toyota, based on ethical business practices and customer feedback/satisfaction -We have a “A+” rating with the Better Business Bureau -We are a Certified Toyota Mobility Dealer
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1504 US-1

North Brunswick, NJ

08902

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Showing 1,730 reviews

January 16, 2024

Toyota Venza is my 2 car this dealership both times they charged Extra. 1st time $3000 and 2nd time they committed price will be $29,000 but they charged 29,599. Because when they write price list they show More

by HAMIDM0786
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ryan Kaminiski
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mohamed Rizvi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hesh Ismail
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Vergel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amir Romero-Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Giovanni Mancipe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amir Romero-Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2024 -

DCH Brunswick Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

January 16, 2024

I felt my service provider was very short with me when he took me to the cashier not answering my questions. I was considering getting work done but was not happy with his putting me off. More

by z_gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Scesney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2024 -

DCH Brunswick Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

January 16, 2024

Try so hard to dig out your money. My new car they ask to do tire alignment and change $170. New car why it needs alignment? More

by EBWILLIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Scesney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Mootz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Olson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2024 -

DCH Brunswick Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

January 16, 2024

Just had the DC to DC converter done on our 2021 RAV4 prime, took it home and now radio and all of infotainment center is dead. Now have to bring it back again. More

by TOOTHKING1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rich Mootz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2024 -

DCH Brunswick Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

January 16, 2024

Took my car for a braking noise told them it is the booster pump. My car had no lights display on the dash when I took it in. Could not afford the service cose to 2500 so told them i will pick up the c More

by IROPRIME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Jan 20, 2024 -

DCH Brunswick Toyota responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

January 16, 2024

Prices are too high also mechanics find issues where there are none issues many times I’ll go to my local mechanic he told me don’t worry you car is fine More

by Nane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Kaminiski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Russell Hill
1.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Hart
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mohamed Rizvi
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Alarcon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hesh Ismail
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adriana Rojas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Scesney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Stith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Mootz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2024 -

DCH Brunswick Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

January 16, 2024

Online price vs actual price was a $6k difference, would not stand by online price. Refused to sell vehicle for price listed on there website. Terrible place and will not return! Also, they refuse to giv More

by Golfer201704
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Ruben Arcila
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tung Lee
Jan 20, 2024 -

DCH Brunswick Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

January 16, 2024

Giving wrong information to customers cant be trusted will never visit again very bad management More

by IMRANKHATIB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Scesney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2024 -

DCH Brunswick Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

January 16, 2024

Nothing was available when it came time to my scheduled appointment. Waste of my time and day off. More

by Kevbalkaran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa Devivo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2024 -

DCH Brunswick Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

January 16, 2024

False ad led me there. You didn't honor ad. Not right. Bad business. Boo! More

by SPENCAR3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Stanhope Otuonye
4.0
This rating includes all reviews, with more weight given to recent reviews.
Amir Romero-Harvey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2024 -

DCH Brunswick Toyota responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

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