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DCH Brunswick Toyota

North Brunswick, NJ

Overview
Employees
Reviews
4.5
1,727 Reviews
-Upfront, no-haggle transparent pricing which saves you time and money • -DCH is the largest auto group in New Jersey, which provides you with a greater selection of new and pre-owned vehicles -Our service department is open 6 days per week, with available online scheduling, and indoor drive-in valet parking -We are recipients of the J.D. Power’s Dealers of Excellence Award based on actual customer satisfaction surveys -Consistently ranked among the best on review websites such as DealerRater.com, Edmunds.com, Cars.com and Google+ -DCH is proud to promote safe teen driving in our communities by sponsoring SADD (students against destructive decisions) including chapters in North Brunswick, South Brunswick, and Edison High Schools, and our own Teen Safe Driving Foundation -We are a proud winner of the Toyota President's Award, the highest honor a dealer can receive from Toyota, based on ethical business practices and customer feedback/satisfaction -We have a “A+” rating with the Better Business Bureau -We are a Certified Toyota Mobility Dealer
Contact Dealership

1504 US-1

North Brunswick, NJ

08902

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Showing 1,727 reviews

June 25, 2024

good job. excellent service Nikolai is the best. keep it up. will definitely recommend your company. More

by IG1048
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jodie Zelaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nikolai Yershov
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2024 -

DCH Brunswick Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Nikolai delivered such a great experience! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 25, 2024

Worst customer service ever. I was waiting over 1 hour for a credit check and the manager never came out. More

by TCURRY631
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
David Alarcon
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2024 -

DCH Brunswick Toyota responded

Hello, Unfortunately, we believe your visit with us was impacted by the current nationwide software outage. We hope you will understand this is not specific to our location and is affecting dealerships across the country. We’d like to extend our apologies for any inconvenience this may have caused you and have included our contact information below in hopes you will be open to allowing us to assist with your automotive needs in the future. Thank you, Lisa Devivo General Manager (732) 798-7936

June 25, 2024

One of the most upsetting aspects of my visit was the way the service advisor spoke to me. In front of my wife, they were condescending and dismissive, which was both embarrassing and unprofessional. Given t More

by attia_john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Venerus
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2024 -

DCH Brunswick Toyota responded

John, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 24, 2024

Patience and very delicates the checking process . Great service with great hospitality I’ll be back , More

by ypz0819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
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Jun 24, 2024 -

DCH Brunswick Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 24, 2024

Great experience at this location. Thanks to everyone who had a part with the service! More

by jtmeholic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Venerus
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2024 -

DCH Brunswick Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 24, 2024

Everyone was nice and friendly no problem with service didn’t have to wait to long More

by KARENSJEEP97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Scesney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2024 -

DCH Brunswick Toyota responded

Thank you, Karen! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing DCH Brunswick Toyota. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 23, 2024

Good service but longer wait than usual for oil change and air filter. No nickel and diming More

by SURESHV456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Taveras
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2024 -

DCH Brunswick Toyota responded

Thanks for sharing your thoughts about your experience with DCH Brunswick Toyota. We appreciate your business and hope to see you again soon! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 21, 2024

They didn't want to change my brakes though. I was asked to return at another date. More

by AWAAJOSEPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Scesney
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Mootz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Olson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kervis Reyes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Taveras
4.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Venerus
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Peralta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Geoffrey Suasnavas
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 22, 2024 -

DCH Brunswick Toyota responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Joseph, feel free to contact us at your convenience. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 20, 2024

The management and staff was very professional and attentive, they treated me with the utmost respect. More

by HPATTERSON317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry chong
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Jun 20, 2024 -

DCH Brunswick Toyota responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing DCH Brunswick Toyota! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 20, 2024

No good pepper works they not showing nothing before the billing on the computer screen More

by DEVINDERSINGH4565
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nikhil Joshi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2024 -

DCH Brunswick Toyota responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

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