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DCH Brunswick Toyota

North Brunswick, NJ

Overview
Employees
Reviews
4.5
1,727 Reviews
-Upfront, no-haggle transparent pricing which saves you time and money • -DCH is the largest auto group in New Jersey, which provides you with a greater selection of new and pre-owned vehicles -Our service department is open 6 days per week, with available online scheduling, and indoor drive-in valet parking -We are recipients of the J.D. Power’s Dealers of Excellence Award based on actual customer satisfaction surveys -Consistently ranked among the best on review websites such as DealerRater.com, Edmunds.com, Cars.com and Google+ -DCH is proud to promote safe teen driving in our communities by sponsoring SADD (students against destructive decisions) including chapters in North Brunswick, South Brunswick, and Edison High Schools, and our own Teen Safe Driving Foundation -We are a proud winner of the Toyota President's Award, the highest honor a dealer can receive from Toyota, based on ethical business practices and customer feedback/satisfaction -We have a “A+” rating with the Better Business Bureau -We are a Certified Toyota Mobility Dealer
Contact Dealership

1504 US-1

North Brunswick, NJ

08902

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Showing 1,727 reviews

February 06, 2024

It was excellent. Kervis Reyes was very friendly, courteous, and knowledgeable. Addressed all the needs I needed for my vehicle. I will be coming back very happy with More

by Kmangin1219
Recommend Dealer
Yes
Employees Worked With
Paul Swenarton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Swenarton
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Feb 07, 2024 -

DCH Brunswick Toyota responded

Thank you for choosing DCH Brunswick Toyota. Your feedback and rating mean a lot to us. We're glad Kerves and our team were able to help, and we hope to see you again! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

February 05, 2024

pretty well. Everything was self explanatory. Area was clean and staff were friendly. I would recommed doing service at dealership. More

by JAYUS1983
Recommend Dealer
Yes
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Feb 05, 2024 -

DCH Brunswick Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing DCH Brunswick Toyota, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

February 05, 2024

Well you lost my smart key and gave it to me after a day Inconveniences More

by Vijay
Recommend Dealer
Yes
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Feb 05, 2024 -

DCH Brunswick Toyota responded

Vijay, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

February 05, 2024

I went to have brakes job done. Till that time my TMPS was working perfectly. After I got out of the dealership, the TMPS does not work. Initially I thought it might be due to cold More

by Rasik Desai
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Scesney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Olson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2024 -

DCH Brunswick Toyota responded

Rasik, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

February 04, 2024

I waited over 5 HOURS to walk out with my car not fixed and then taking almost $200 from me More

by jmacchio
Recommend Dealer
No
Employees Worked With
Kevin Scesney
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Scesney
Report | Print
Feb 08, 2024 -

DCH Brunswick Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

February 04, 2024

Feel comfortable working with the DCH team. Sometimes slow, but trust goes a long way More

by sbump2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve, at intake
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Feb 05, 2024 -

DCH Brunswick Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

February 04, 2024

Professional, courteous and efficient. Kept me regularly informed of my cars timeline on how the repair was going. More

by MIKEUSSAK
Recommend Dealer
Yes
Employees Worked With
Kervis
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Feb 05, 2024 -

DCH Brunswick Toyota responded

Thank you, Mike! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing DCH Brunswick Toyota. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

February 04, 2024

It was great Excellent attention from both Everything went great The explanation of the car's technology was very clear. They were very patient and kind to me. More

by nanitabotero22
Recommend Dealer
Yes
Employees Worked With
David Alarcón and Giovanni Mancipe
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Feb 05, 2024 -

DCH Brunswick Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

February 03, 2024

Great easy and quick Then you facilities have a lot of space for people to work and to sit wait times were short. More

by UGN414
Recommend Dealer
Yes
Employees Worked With
Paul Swenarton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Swenarton
Report | Print
Feb 03, 2024 -

DCH Brunswick Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

February 03, 2024

All over good services. We would like to stop by again for services. Good job. Thanks More

by TRIPLEQUEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Rojas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Scesney
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Stith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Mootz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Olson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2024 -

DCH Brunswick Toyota responded

Thank you for choosing DCH Brunswick Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

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