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DCH Brunswick Toyota

North Brunswick, NJ

4.5
1,721 Reviews
-Upfront, no-haggle transparent pricing which saves you time and money • -DCH is the largest auto group in New Jersey, which provides you with a greater selection of new and pre-owned vehicles -Our service department is open 6 days per week, with available online scheduling, and indoor drive-in valet parking -We are recipients of the J.D. Power’s Dealers of Excellence Award based on actual customer satisfaction surveys -Consistently ranked among the best on review websites such as DealerRater.com, Edmunds.com, Cars.com and Google+ -DCH is proud to promote safe teen driving in our communities by sponsoring SADD (students against destructive decisions) including chapters in North Brunswick, South Brunswick, and Edison High Schools, and our own Teen Safe Driving Foundation -We are a proud winner of the Toyota President's Award, the highest honor a dealer can receive from Toyota, based on ethical business practices and customer feedback/satisfaction -We have a “A+” rating with the Better Business Bureau -We are a Certified Toyota Mobility Dealer
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1504 US-1

North Brunswick, NJ

08902

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Showing 1,721 reviews

March 02, 2024

He is very rude and not a nice He is not a good person very rude and acts like a smart one more thing is they changed my tire I don't know why they replaced it to the front to back I was very upset go the More

by Manojnc74
Recommend Dealer
No
Employees Worked With
Paul Swenarton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Swenarton
Mar 01, 2024 -

Manojnc74 responded

I give zero star

Mar 05, 2024 -

DCH Brunswick Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

March 02, 2024

Excellent service, was able to get the work done same day. Ssent home and brought back to the dealership with Uber and was able to do some of my work at home while car being serviced More

by mfm134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Swenarton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Mootz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2024 -

DCH Brunswick Toyota responded

Thank you for choosing DCH Brunswick Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

March 01, 2024

Great manager Lisa My experiences have been positive. Sales and service are very professional. I've been there for 2 vehicles More

by NANCYMNICOLA
Recommend Dealer
Yes
Employees Worked With
Paul Swenarton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Swenarton
Mar 01, 2024 -

DCH Brunswick Toyota responded

It's great to hear that Lisa was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing DCH Brunswick Toyota! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

March 01, 2024

YOUR NEW LOCATION IS NICE, CLEAN, AND SPACIOUS KEVIN SCESNEY IS ALWAYS PROFESSIONAL, PLEASENT TO SPEAK WITH, AND ALWAYS KEEPS YOU UPDATED ON WHERE YOU STAND WITH YOUR VEHICLE, AND ALWAYS FOLLOWS THROUGH More

by ROMEO701DIXIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Scesney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

DCH Brunswick Toyota responded

Rich, thank you for the kind words for Kevin and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

March 01, 2024

How can I leased a brand new car and with in 2 months it broke down I brought the car in waited for 4 hrs and I was told the car will have to stay for overnight, I asked how do I go home or pick my son from More

by YDICKSON69
Recommend Dealer
No
Employees Worked With
Kevin Scesney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Scesney
Mar 04, 2024 -

DCH Brunswick Toyota responded

Thank you for your review. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

February 29, 2024

Johnny is an amazing car salesman who is with you every step of the way. He is very friendly, patient and hardworking. Johnny was very helpful in clarifying our questions and getting our paperwork in order More

by Jmail
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnny Mayfield
Feb 29, 2024 -

DCH Brunswick Toyota responded

Thank you so much, Jeff, for your excellent review! We are so glad that Johnny had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

February 29, 2024

The service was quick and customer service agent was pleasant. The problem is the inspection video showed that my right right fog light was out. So, I paid to replace it, but by the time I had gotten ho More

by DELARKAT100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
Mar 03, 2024 -

DCH Brunswick Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

February 28, 2024

Great dealership, courteous, and are attentive to all your concerns, and work on car is done while I was waiting in a reasonable timely manner More

by PAULPIZZOLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Swenarton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Mootz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2024 -

DCH Brunswick Toyota responded

Thank you, Paul! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing DCH Brunswick Toyota. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

February 28, 2024

The service cost is too high and there is no loyalty discount or coupons like as usual when asking. Service advisor is not responding promptly while texting (maybe too busy). With some loyalty discount More

by CHENGT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Venerus
Mar 02, 2024 -

DCH Brunswick Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

February 27, 2024

My experience was fantastic, this is my second time coming back for my second car! Johnny was very helpful and professional. I would definitely be coming back! More

by oodumbo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Travis McCloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny Mayfield
Feb 27, 2024 -

DCH Brunswick Toyota responded

It's great to hear that Johnny was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing DCH Brunswick Toyota! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

Feb 27, 2024 -

oodumbo responded

The experience at DCH Brunswick Toyota was excellent Johnny was very professional

Feb 27, 2024 -

oodumbo responded

Thank you

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